- Identifying customer needs and advise on the best products to maintain systems and drive positive company sales results.
- Process customer orders and requests submitted by telephone and email, from enquiry (quotation) to order including shipping, invoicing, and filing.
- Determine all product requirements and availability, prepare shipping documents, update customers throughout and ensure parts are accurately priced.
- Provide export documentation when required or requested to ensure parts are supplied without delay around the world.
- Keep customers updated where further production processes are required prior to despatch; this may involve liaising with Purchasing and Production departments.
- Organise in-house repairs and/or parts programming for end users following internal procedures.
- Organise shipping or customer collections with couriers and/or freight forwarders.
- Assist Accounts with credit card payments raised through the website, customer accounting enquiries and accounting issues raised by the customer.
- Translation skills, verbal and written, may be required from time to time, to aid the Service department or any other (if bilingual). Requirements
- Must have A level (or equivalent) grade C or above.
- Candidate must have experience in either - Order processing / Working in a role within import/export (export is preferable)
- Working closely in a team environment
- Confident with good communication skills to liaise with worldwide customers.
- Interest and ability to understand and learn the technical properties about our product range.
- Meticulous and accurate and organised with relevant paperwork.
- Computer literate (office package).
- Must speak and write fluent English.
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Spares Export Administrator - West Sussex, United Kingdom - TechNichols Resourcing
Description
(JB53) Spares Export Administrator Location: West Sussex
Type: Permanent
Salary: £29,000 - £31,000 Per Annum
Role : Spares Export Administrator
Salary : £29,000 - £31,000 per annum + private health, life assurance, 25 days holiday & pension
Location : Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas
Company
A leading manufacturing company are looking for a Spares Export Administrator to join their highly successful and growing company.
Reporting into the Spares Manager the role will answer customer calls through the Spares & Service line, filtering calls to engineers and/or respond to all customer spares enquiries in a timely and accurate manner.
The successful candidate will have customer service or telephone support experience. Ideally Bi-lingual – offering a foreign language, choice preference in order: French, German, Italian, Spanish and previous experience of an integrated or SAP system.
The company have around 130 staff across UK, USA & Europe – 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.
Responsibilities
