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    Senior Manager - Crawley, West Sussex, United Kingdom - Kevin Theobald Employment Agency

    Kevin Theobald Employment Agency
    Kevin Theobald Employment Agency Crawley, West Sussex, United Kingdom

    1 week ago

    Default job background
    Description
    We are recruiting for a client based in Crawley, Hours are Monday- Friday
    This is on site, no hybrid working
    Minimum 10 years' experience at General management/Directorship level in Freight Forwarding
    The Operations manager is accountable for various aspects of the business. The Operations manager is responsible for the company's performance, sustainable growth, and efficiency. Ensuring the business is run in accordance with the directives of the Directors

    Responsible for business operation performance and results, ensuring sustainable growth and profitability.

    Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management.

    Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business
    Ensure accuracy with billing and strong commercial judgement on margins per customer.


    • Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email.
    • Prepare and present quotations for projects, ad-hoc and regular movements.
    Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities


    • Work closely with other colleagues to seek improvements on customer service using digital solutions
    • Constantly look to improve quality and service provided
    • Meet customers and perform guided tours of the facility as required
    • Handle customer complaints/issues escalating where necessary to ensure full resolution
    Strong commercial skills
    Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills
    Computer skills – proficient in all Microsoft office applications, Transport/logistics software application
    Company provides excellent benefits including a pension and social days
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