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Wolverhampton

    Quality Coach - Wolverhampton, West Midlands, United Kingdom - Momenta Group Global

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    Description
    Our client, a specialist Mortgage Lender is seeking Vulnerable Customer Coach to join their Financial Support Team. The primary responsibility will be to train team members to proficiently recognise and address vulnerabilities in mortgage customers.

    As a Coach your pivotal role contributes to the bank's adherence to regulatory standards, commitment to customer-centric practices, and the provision of suitable assistance to customers navigating financial challenges.

    Analysing data to identify areas for improvement in the vulnerability management process.
    Participating in ongoing training and professional development activities to enhance coaching skills and knowledge.
    Experience working in a collections or arrears role within Financial Services
    Hybrid/Wolverhampton (First 8 weeks Training - office based, then moves to 2 days WFH/3 days in office). There will be occasional travel to the Chatham office to conduct workshops.

    Rate :
    £30,000 - £32,000 and a competitive benefits package, which includes a discretionary annual bonus opportunity of up to 15% of salary.
    Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry.

    If you have the skills and experience for this exciting role then apply today and don't miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.

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