Jobs
>
Milton Keynes

    Network Engagement Manager - Milton Keynes, Buckinghamshire, United Kingdom - Calex UK Ltd.

    Calex UK Ltd.
    Calex UK Ltd. Milton Keynes, Buckinghamshire, United Kingdom

    4 weeks ago

    Default job background
    Description
    Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers.

    We are currently seeking to recruit a Network Engagement Manage r to join the team at the Volkswagen Group National Learning Centre (NLC ) in Milton Keynes (Wymbush).

    We work with all VWUK brands (Audi, VW, VWCV, Seat, Škoda and CUPRA, Trade Parts and Accredited Repair Centres) to deliver training to drive network retailer business performance.

    The successful candidate will be responsible for devising our network engagement strategy and deploying operational activity to build investor/retailer relationships, helping them maximise utilisation of the NLC services to develop their employees to drive performance.

    This involves the functional management of three high profile customer-facing teams, Training and Development Specialists, Network Engagement Analysts and Delegate Support Co-ordinators.

    They will also work collaboratively with the wider customer experience team and Volkswagen Group teams on co-ordinated activity to supporting bridging compliance gaps and deliver new initiatives.

    You will coordinate the Network Engagement analyst team to deploy data and insight to report and forecast on our performance, identify opportunity and risk and prioritise engagement with under qualified Investor Groups.

    Your focus will be on improving the Volkswagen Group Network qualification percentage, achieving the contractual target of successful qualifications and course utilisation and provide high quality and timely responses to requests for assistance from the network.

    You will, in collaboration with the brand, develop and maintain annual plans of engagement activity across all qualification pathways to ensure a coordinated and effective delivery of the activity to drive successful qualifications and maximise course utilisation.

    You will initiate analysis of investor feedback and performance data to identify opportunities and risks and take the necessary actions to address underperformance or highlight opportunity.

    You will create and maintain a performance forecast, distributed to all relevant stakeholders.

    You will identify requirements for reporting and recommend reports to be built into our business intelligence tool for the wider use of internal teams.

    Undertake ad hoc scenario-based re-planning activity in response to changing business needs

    To drive our network engagement measures, you will devise, plan and monitor a structured investor and retailer review plan for the Specialist team to deploy that ensures centrally documented actions and follow up and measures of success.

    You will plan and execute the activity of the Training and Development Specialist team to drive network engagement with a structured visit plan for investors and retailers.

    You will manage the Senior Delegate Support Coordinator to plan and execute the activity of the Delegate Support team to react to changing requirements for handling inbound contact and administration tasks and supporting the wider network engagement team.

    You will work with training and planning teams to input requirements into the scheduling of relevant courses to achieve qualification targets as well as overseeing targeting activity to drive course utilisation to agreed targets, flagging risk and working with training and scheduling teams to maximise utilisation of resource.

    You will assume people management of the entire Network Engagement team, carrying out regular one-to-ones, performance appraisals, coaching, mentoring and developing according to their training needs.

    You will work alongside the Brand Partners and Brand and Communications team to support internal stakeholder management and communication and provide operational support for communications activity that drives network contact.

    You will foster relations with our largest investors to maximise the effectiveness of the Investor Engagement strategy and quality check contact reports and training action plans to ensure clear accountability and measurements of effectiveness.

    You will build and maintain excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives and provide insight on network engagement.

    Attend monthly and quarterly brand meetings providing team updates and sharing network insights.

    Work with the Brand to link the office based and field-based teams, promote continuous communication, lead combined team meetings and monitor united team performance.

    Proven experience of preparing strategy, operational planning and execution to deliver business results
    Proven experience of the ability to influence senior stakeholders
    Proven experience of strong people management skills in a similar B2B account management / sales environment
    Commercial awareness, critical thinking and ability to make decisions and implement at pace
    Highly numerate with experience of performance analysis, scenario planning and forecasting as well as creation of data driven strategic planning
    Excellence in devising reporting through excel and BI tools
    Flexible & Adaptable

    If, like us, you strongly believe in learning that impacts personal and business performance, we'd love to hear from you.

    00 dependent on experience plus a car or car allowance of £328 per month (£3,936 per year).
    25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

    This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK.

    The successful candidate will be employed by Calex UK ( Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK.

    We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely.

    Time spent in the office may change.
    VWG facilities and retailers, and other sites as necessary to perform the role.
  • Proftech Talent Ltd

    Engagement and Interface Manager

    2 weeks ago

    Proftech Talent Ltd Milton Keynes, United Kingdom

    **Engagement and Interface Manager** · We are recruiting for an Engagement and Interface Manager on a fixed term contract until June 2024. Your role will be responsible for supporting the Senior Engagement and Interface Managers in the delivery of the community engagement strateg ...

  • McCarthy Stone

    Customer Engagement Manager

    3 weeks ago

    McCarthy Stone Milton Keynes, United Kingdom

    **Role Title: Customer Engagement Manager** · **Location: Remote with occasional travel to Head Office required (Bournemouth)** · **Competitive Salary + Bonus + Car/Car Allowance** · **About You**: · We are looking for a true visionary who is customer centric and self-motivated w ...

  • Mazars

    Inclusion & Engagement Senior Manager

    3 weeks ago

    Mazars Milton Keynes, United Kingdom Full time

    Our Business Services team is a collective of creative, strategic, forward-thinking business enablers. Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Mazars has the right tools ...

  • Mazars

    Inclusion & Engagement Senior Manager

    2 days ago

    Mazars Milton Keynes, United Kingdom Full time

    Forvis Mazars cares about your career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giv ...

  • Bluecube Technology Solutions Ltd

    Client Engagement Manager Client Engagement · Milton Keynes

    2 weeks ago

    Bluecube Technology Solutions Ltd Milton Keynes, Buckinghamshire, United Kingdom £35,000 - £45,000

    Overview · Working in the Client Engagement Team at Bluecube you will be responsible for delivering a high standard of relationship management to our existing clients. · There are a variety of elements that make up the role, the most important of which is having an in-depth und ...

  • Motor Insurers' Bureau

    Senior Customer Engagement Manager

    2 days ago

    Motor Insurers' Bureau Milton Keynes, United Kingdom

    Vacancy Name · Senior Customer Engagement Manager - FTC for 6 months · Employment Type · Full-Time · Location · Milton Keynes · Job Role · At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership ...

  • Bluecube Technology Solutions Ltd

    Enterprise Client Engagement Manager Client Engagement · Milton Keynes

    2 weeks ago

    Bluecube Technology Solutions Ltd Milton Keynes, Buckinghamshire, United Kingdom £70,000 - £90,000

    The Role · We are looking for an senior client relationship manager or an IT leader or director that is capable of being a strategic influencer within a large or complex organisation. This role is based in our Milton Keynes office. · There are a variety of elements that make up ...

  • Understanding Recruitment

    Client Engagement Manager

    3 weeks ago

    Understanding Recruitment St. Albans, United Kingdom

    **Client Engagement Manager** · **St Albans - Hertfordshire** · **£40,000 - £50,000 (depending on experience) + amazing company benefits** · Understanding Solutions is the exciting consulting division of the Understanding Recruitment Group. A hybrid between a specialist technolog ...

  • Venn Group

    Communications and Engagement Manager

    2 weeks ago

    Venn Group Oxfordshire, United Kingdom

    **Communications & Engagement Manager (Part-Time)** · **Reference: J66438** · Venn Group are delighted to have once again partnered with one of our valued healthcare clients, to source a driven and engaging communications specialist who is capable of hitting the ground running in ...

  • Reed Talent Solutions

    Office Engagement Manager

    1 week ago

    Reed Talent Solutions Bedford, United Kingdom

    The Money and Pensions Service vision is **_everyone making the most of their money and pensions_**_. _This new organisation brings together the free services delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise.? We are an Arms-Length organisatio ...

  • Mercedes / AMG

    Engagement and Performance Manager

    6 days ago

    Mercedes / AMG Brackley, United Kingdom

    **_Engagement and Performance Specialist_** · **_Brackley - Full Time - Permanent_** · At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamil ...

  • Environment Agency

    Environment Management Engagement Specialist

    3 weeks ago

    Environment Agency Bedford, United Kingdom

    Number of jobs available- 2 · - Region- East of England · - City/Town- Bedford, Brampton, Colchester, Ely, Ipswich, Norwich · - Grade- Staff Grade 5 · - Post Type- Fixed Term · - Working Pattern- Full Time · - Role Type- Communications / Marketing · - Salary Minimum- £37,462 Pro- ...

  • Bluecube Technology Solutions Ltd

    Head of Account Management Client Engagement · Milton Keynes

    2 weeks ago

    Bluecube Technology Solutions Ltd Milton Keynes, Buckinghamshire, United Kingdom £60,000 - £80,000

    The Role · Bluecube are an award-winning IT Managed Services and Security Services Provider, we have been supporting our clients for over 20 years and we are a growth organisation. · We have an exciting opportunity to join Bluecube and to become a key leader within a team that ...

  • Tate

    Senior Mba Engagement Manager

    1 week ago

    Tate Bedford, United Kingdom

    Senior MBA Engagement Manager · £45,000 - £50,700 & Excellent benefits, including 19.2% company pension contribution. · Bedfordshire - hybrid working (2 days in the office) · We're working in partnership with one of the most established and prestigious business schools in the UK. ...

  • Page Group

    Senior Mba Engagement Manager

    5 days ago

    Page Group Oxfordshire, United Kingdom

    Working alongside the course director to implement corporate, academic and alumni partnership opportunities to enrich student experiences. · **Client Details** · As the UK's only exclusively postgraduate university, their world-class expertise, large-scale facilities, and unrival ...

  • Environment Agency

    Asset Management Engagement Specialist

    1 week ago

    Environment Agency Kettering, United Kingdom

    Number of jobs available- 2 · - Region- East Midlands · - City/Town- Kettering, Lincoln, Peterborough · - Building/Site- Nene House, Ceres House, 2 Searby Rd, LN2 4DT, Quay House · - Grade- Staff Grade 5 · - Post Type- Permanent · - Working Pattern- Full Time · - Role Type- Engin ...

  • Hertfordshire Students'​ Union

    Engagement Manager

    2 weeks ago

    Hertfordshire Students'​ Union Hatfield, Hertfordshire, United Kingdom

    Company Description Herts SU are an established charity. We are here to ensure all students feel connected to and supported by the Herts community. We run a number of services such as Student Opportunities. Community Events, Marketing, Finance & HR, Commercial and an Advice and S ...

  • Buckingham College

    Business Engagement Manager

    1 day ago

    Buckingham College Aylesbury, United Kingdom Full time

    We have an exciting new Business Engagement Manager role to join our expanding team · If you are looking for a role to really make a difference then this is your opportunity to join a team that is committed to working with businesses to provide training solutions and establish a ...

  • Tesco

    Communication And Engagement Manager

    2 days ago

    Tesco Welwyn Garden City, United Kingdom

    About the role · Workingin the communication and engagement function for Tesco Property, responsible for the preparation of regular communications, engagement and events. · You will be responsible for · Following our Business Code of Conduct and always acting with integrity and d ...

  • MSD

    SPC UK Consumer Engagement Manager

    2 weeks ago

    MSD Milton Keynes, United Kingdom Full time

    Job Description · Working within the UK Sure Petcare (SPC) and HomeAgain team, the SPC Consumer Engagement Manager will perform a role that is both strategic and hands on, with responsibility for driving awareness, advocacy and sales of the SPC portfolio in the UK through co-ordi ...