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    Senior Credit Control Officer - Birmingham, United Kingdom - CRG

    CRG
    CRG Birmingham, United Kingdom

    2 weeks ago

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    Description
    Construction Recruitment Group are now recruiting for a Credit Controller to join a sister company.

    This will be a hybrid role based out of a central office location in Birmingham.


    As Credit Controller, you will work closely with internal stakeholders to provide a first-class service, provide essential data and insight, and also contribute to continuous improvement across all areas of the function in a fast paced business environment.


    The role:

    • Ensure customers are managed so that cash is collected to terms agreed and accounts operate within approved credit limits.
    • Delivery of company cash goals and debtor targets on a monthly basis.
    • Provide excellent customer service both to internal and external customers.
    • Own and manage a ledger of specific accounts ensuring they are operated within agreed credit parameters, payment terms and credit limit.
    • Deliver to agreed monthly cash and aged debt targets and KPI's.
    • Build sound working relationships with key business stakeholders.
    • Ensure proactive telephone collections chasing ahead of invoice and application for payment due date. First point of contact resolution on any customer queries and disputes wherever possible.
    • Provide relevant updates with regards status of due cash.
    • Ensure compliance with all policy and process controls, providing support with audit requirements as deemed necessary.
    • Provide excellent customer service whilst maximising cash-in for the business.
    • Actively contribute to a culture of continuous improvement.

    The ideal candidate:

    • Previous experience in a Credit Control role gained within a fast-paced organization.
    • Clear, focused and driven to achieve cash collection targets
    • Excellent customer services skills with a proven track record
    • Ability to work on own initiative
    • Experience with Xero accounting software is a major bonus
    • Advanced competency with MS Excel
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