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    Director of Financial Performance - England, United Kingdom - Novo Executive Search

    Novo Executive Search
    Novo Executive Search England, United Kingdom

    3 weeks ago

    Default job background
    Description

    Our client is a large, multi-million turnover retail business with a complex structure of franchise and in-house stores, and a focus across a number of different retail sectors.

    Following a recent reshape of the SLT, the position of Director of Central Services has been established and offers an interesting and varied position to a high calibre, commercial individual.

    The Director of Central Services will take direct strategic and directional responsibility for a number of technical functions within the business including IT infrastructure, central Customer Services, business wide Facilities Management, Compliance (including H&S and Enterprise Risk Management).

    The position will hold accountability for significant P&L cost management, directing teams serving a diverse internal customer base and ensuring continuous improvement in their business functions.

    The post holder will deliver business critical services needed to achieve the profit targets, wider strategic growth objectives, and risk management strategies of the trading businesses, harnessing economies of scale and synergy from delivery of common service needs, as identified and documented from time to time.

    Furthermore, they will ensure appropriate and cost effective legal, risk and wider governance frameworks are maintained to achieve compliance with relevant requirements, based on risk assessment, and consistent with Board Risk appetite, Society Rules, and Values.

    Financial performance compared to budget for relevant cost centres.
    Corporate strategic procurement targets for continuous improvement in service delivery / value equation and speed of execution.
    SLA performance by the internal shared service providers under control of this role.
    Successful deployment of tech stack investment to drive increased efficiency / lower cost.
    Central Customer Service response metrics.
    Corporate insurance total net cost.

    Risk Management Framework:
    action on mitigating actions.
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