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Front Desk Officer - City of London, Greater London, United Kingdom - Capita plc
Description
As a Visiting Officer, you will visit customers currently without a TV licence at addresses throughout the your local area (full list of areas we are hiring below) helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that's customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
Competitive salary of £30,000.
Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
~23 days' holiday (rising to 28) with the opportunity to buy extra leave.
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
~ Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental plenty more.
~ As part of our safeguarding commitment, we'll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
~ Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
~ Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers.
Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.
The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.
Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that's into a management role or within the wider business.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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