- Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process
- Project manage (at a team level and on an individual basis for select deals) implementation of GLCM solutions for Corporate and FI clients, working closely with key internal stakeholders (e.g. Coverage, Sales, Service, Product, Operations)
- Drive progress and timelines of projects to achieve optimal 'time to revenue' for the bank and to meet client expectations from a delivery standpoint
- Act an as escalation point for clients and internal stakeholders
- Be accountable for effectively managing any risks and issues
- Lead, develop and coach a team of Implementation Managers
- Be up to date on product and technical developments to implement the most appropriate customer solution
- Identify and introduce process improvements to enhance team efficiency and improve the overall client experience
- Experience in leading a team, in a fast paced environment
- Past working experience in a relevant role i.e. Client Implementation Manager is desirable but not essential
- Previous experience of building effective customer relationships and delivering excellent customer satisfaction
- Availability to undertake the travel required for this role i.e. domestic and occasional overseas travel
- Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential
- Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
- Experience of using relevant software packages, i.e. Excel, Microsoft is desirable but not essential
- Relevant product knowledge including GLCM products and services is desirable but not essential
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Jobs - Senior Client Implementation Manager - Edinburgh, United Kingdom - HSBC
Description
Job Description:
The GCB4 Senior Client Implementation Manager role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board new and existing clients across multiple sectors.
The role is to achieve and realise new business for the HSBC Group by pro-actively managing the on-boarding and implementation of Global Liquidity and Cash Management solutions for major Global, pan-European and UK Clients.
[ads1]Job Responsibilities:
Job Requirements:
Job Details:
Company: HSBC
Vacancy Type: Full Time
Job Location: Edinburgh, Scotland, United Kingdom
Application Deadline: N/A
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