Jobs

    Reception Supervisor - Manchester, United Kingdom - Chorlton Family Practice

    Chorlton Family Practice
    Chorlton Family Practice Manchester, United Kingdom

    5 days ago

    Default job background
    Permanent
    Description

    Job summary

    Make a Difference Every Day : GP Practice Reception Supervisor

    We're looking for someone to be the heart of the practice, to lead and develop an excellent reception team. You'll think on your feet and help the practice run like clockwork. This is a chance to develop your management skills and progress your career.

    We offer a friendly and supportive team where you'll feel valued and appreciated.

    Main duties of the job

    Responsible for the day-to-day management of the receptionand admin teams, ensuring their associated roles and tasks are carried out inaccordance with agreed procedures, protocols and time-scales

    Responsible for delegating,overseeing and managing the workload of the Receptionist, as well as providingsupport and training to these staff.

    Responsible for the management ofthe staff rota for the reception & admin teams, ensuring at all times thereis a minimum of 4 weeks of rotas on the system.

    Responsible for ensuring the smoothrunning of all designated Reception areas.

    To carry out receptionist dutieswhen required/necessary to do so.

    To pro-actively work to diffusecomplaints at an early stage at Reception.

    To work with the Management team toensure that the Practice fulfils its CQC requirements and staff receive allnecessary training.

    To undertake a variety ofadministrative duties to assist in the smooth running of the Practice.

    Assist the management teams inupdating all policies and procedures relating to Reception.

    About us

    We aim to provide patient-centred care, a positive working environment and excellent service to our patients. We are proud of our work ethos which is friendly and professional, we aim to ensure a smooth-running practice. The staff work closely together and enjoy social events outside of work time.

    Chorlton Family Practice is located within the Greater Manchester Care Partnership and NHS Greater ManchesterIntegrated Care Board and serves a patient population of 22,640, we operate over two sites in Chorlton.

    There is a team of 8 GP partners and 8 salaried GPs who provide cover at both practices. The GPs are supported at the practice by a team of reception/administration staff. The practice management team consist of a Business Operational Manager, Finance Manager and Deputy Manager.

    We offer opportunities for professional development and career advancement, if you're looking for a challenging and rewarding role where you can make a difference, we encourage you to apply

    Job description

    Job responsibilities

    Staff Rota To produce the weekly staff rota ensuring that all areas have adequate cover ensuring cover for sickness and annual leave.

    Clinics - To deputise the coordination of clinics and GP Rota in the absence of the deputy manager

    To ensure that all practice policies are issued and signed, then scanned and electronically recorded.

    To ensure that mandatory training is completed for practice staff

    Quality control oversight To continuously monitor call stats and ensure that staffing levels are appropriate taking into consideration busier times of the day/week.

    To monitor live call stats to ensure that resource is increased/reduced where necessary.

    To perform weekly call quality checks for all non clinical staff and feedback to individuals.

    Registrations To action all registrations and associated registration workflow actions.

    Overseeing outstanding tasks Ensuring that tasks in all Emis, Docman & Accurx are actioned and establishing reasons for maintained tasks and escalate where necessary if they are unable to be completed.

    Ensuring that individual staff tasks (assigned to individual staff) are also monitored and actioned for all workstreams.

    Staff Absence To ensure that Out of Office settings are applied to systems such as Docman, Emis and Outlook

    First port of call for reception staff queries

    Induction reception staff To ensure that log ins are created for systems, access equipment is issued, policies are signed and Mandatory training is completed.

    Appraisals for reception staff along with deputy practice manager

    Line manage reception staff including completion of return to work interviews and sickness management

    Ensure admin staff have completed mandatory training To continuously monitor mandatory training for all non clinical staff ensuring that relevant modules are completed and modules expiring are completed within retraining period.

    Initial contact for patients who wish to complain To attempt to resolve complaints at point of contact and escalate where resolution is not possible and where appropriaterecord on clarity.

    Fire Marshall To act as Fire Marshall for the practice ensuring that annual fire Marshall training is completed

    Oversight of administrative tasks Ensuring that workflow tasks are competed within appropriate timing and ensuring accuracy. Any errors/events which result in delays in completion are escalated to management.

    Overall

    To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

    To support the management team in quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

    Person Specification

    Qualifications

    Essential

  • GCSE English (C or above) and at least three others
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Initiative and judgement (knowing when to ask for help)
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times

    • Desirable

  • Educated to A-level/equivalent or higher
  • Previous GP practice reception experience
  • Leadership and/or managemeent qualification
  • Experience of leading/managing a team
  • Experience of appraisal writing and staff development
  • Previous EMIS user experience

    • Experience

    Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting

    • Desirable

  • Experience of working in a GP Practice
  • Northenden Group Practice

    Reception Supervisor

    12 hours ago

    Northenden Group Practice Manchester, United Kingdom

    **Job Title**:Reception Supervisor · **Responsible to**:Practice Manager · **Responsible for**:Receptionists · **Hours per week - ** 30 hours per week. Monday-Friday 12.30pm-18.30pm · **Job Purpose**: · To be responsible for the day to day supervision and management of all recept ...

  • Northenden Group Practice

    Reception Supervisor

    6 days ago

    Northenden Group Practice Manchester, United Kingdom

    **Job Title**:Reception Supervisor · **Responsible to**:Practice Manager · **Responsible for**:Receptionists · **Hours per week - ** 30 hours per week. Monday-Friday 12.30pm-18.30pm · **Job Purpose**: · To be responsible for the day to day supervision and management of all recept ...

  • Dobson Welch Ltd

    Reception Supervisor

    1 week ago

    Dobson Welch Ltd Manchester, United Kingdom

    We have a fantastic and unique opportunity for a eception Manager/Front of House Supervisor to join our client an Award-Winning Commercial Law Firm. They have 4 offices across the North West and they are looking for an experienced Front Of House Supervisor, Reception Manager/Team ...

  • Northenden Group Practice

    Reception Supervisor

    2 days ago

    Northenden Group Practice Manchester, United Kingdom

    **Job Title**:Reception Supervisor · **Responsible to**:Practice Manager · **Responsible for**:Receptionists · **Hours per week - ** 30 hours per week. Monday-Friday 12.30pm-18.30pm · **Job Purpose**: · To be responsible for the day to day supervision and management of all recept ...

  • Hotel Gotham

    Reception Supervisor

    1 week ago

    Hotel Gotham Manchester, United Kingdom

    **Job Ref**:BES3692 · **Branch**:Hotel Gotham · **Location**:Hotel Gotham, Manchester · **Salary/Benefits**:Competitive Pay (based on experience), plus Service Charge · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:11/05/2023 · **Clos ...

  • CitySuites

    Hotel Reception Supervisor

    3 days ago

    CitySuites Manchester, United Kingdom

    **CitySuites,** **a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Reception Supervisor to work within our premium residential residence in Manchester city centre.** · As a Reception Supervisor you will work ...

  • Greater Manchester Police

    Forensic Services Reception Supervisor

    1 day ago

    Greater Manchester Police Manchester, United Kingdom

    **Number of Posts** · 1 · **Advertised** · INTERNAL AND EXTERNAL APPLICANTS · **Branch/Division** · Forensic Services Branch · **Location** · Vestigo House · **Grade** · Grade H · **Rank** · Not applicable · **Leadership Level** · First Line Leader · **Contract Type** · Permanent ...

  • Pendragon

    Workshop Supervisor

    1 day ago

    Pendragon Manchester, United Kingdom

    **Workshop Supervisor** · **Evans Halshaw** · **Ford, Trafford Park** · **Competitive Salary with bonus, pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** ...

  • Sodexo

    Casual Catering Assistant

    6 days ago

    Sodexo Manchester, United Kingdom

    Job Introduction · Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality customer service can put a patient at ease and make all the difference · At Sodexo, we are passionate about the services we deliver and we place ...

  • Ibis Styles Manchester Portland Street Hotel

    Receptionist

    6 days ago

    Ibis Styles Manchester Portland Street Hotel Manchester, United Kingdom

    **Job Ref**:AM10241 · **Branch**:Ibis Styles Manchester Portland Street Hotel · **Location**:Ibis Styles Manchester Portland Street Hotel, Manchester · **Salary/Benefits**:Competitive Salary · **Contract type**:Permanent · **Hours**:Full Time · **Shift pattern**: / weekdays and w ...

  • Oldham Council

    Site Supervisor

    2 days ago

    Oldham Council Manchester, United Kingdom

    **The Olive School, Manchester** · *** · Site Supervisor - The Olive School, Manchester (part of Star Academies) · **Salary**: £23,500 - £23,893 per annum (Pro rata £21,768 - £22,132 per annum) · Contract Type: Term Time plus 4 weeks · Contract Term: Permanent · Phase/Establishme ...

  • The Olive School, Manchester

    Site Supervisor

    2 days ago

    The Olive School, Manchester Manchester, United Kingdom

    **Education - School** · *** · - Caretaking, Cleaning · **The Olive School, Manchester** · *** · Site Supervisor - The Olive School, Manchester (part of Star Academies) · **Salary**: £23,500 - £23,893 per annum (Pro rata £21,768 - £22,132 per annum) · Contract Type: Term Time plu ...

  • The Christie NHS FT

    Car Park Attendant

    1 week ago

    The Christie NHS FT Manchester, United Kingdom

    DUTIES AND RESPONSIBILITIES Provide a professional, courteous, efficient, and polite service to patients, visitors, staff, and contractors. To provide patients and patient visitors with any assistance where necessary as the first point of contact including providing directions an ...

  • OCS Group

    Weekend Corporate Security Officer

    1 week ago

    OCS Group Manchester, United Kingdom

    **About The Role**: · Work as a Corporate Security Officer in order to provide the safety, security and support of client sites and people. You'll work within one of our specialist Corporate Security teams at a prestigious office premises, ensuring the security and safety of buil ...

  • Kingdom

    Concierge Security Officer

    1 week ago

    Kingdom Manchester, United Kingdom

    **Kingdom Services Group** have a great opportunity for a **Concierge** Security Officer** to join the team**, working at an engineering Head Office in Newton Heath, Manchester, M40 area.** · **Where**:Newton Heath, Manchester, M40 area.** · **When**: We're looking to get the rig ...

  • The Stoller Hall

    Administrator

    1 week ago

    The Stoller Hall Manchester, United Kingdom

    **Responsible To**: Creative Commercial Director · **Hours of work**: 25 hours a week, salaried, with option for additional hours via ad hoc timesheets. Mostly weekday daytime, as well as some evenings and weekends. · This role is partly a job share with the other Administrators ...

  • CPMS Ltd

    Administration Co-ordinator

    12 hours ago

    CPMS Ltd Manchester, United Kingdom

    **About CPMS** · Working throughout the UK rail network, CPMS provides a diverse range of infrastructure support services including - railway station platform construction, maintenance and refurbishment works. We also undertake bridgeworks, station roofs and canopies, Civils, M&E ...

  • Kuwait Airways

    Traffic Officer

    1 week ago

    Kuwait Airways Manchester, United Kingdom

    **About us**: · On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, an ...

  • JPR Solutions (UK) Limited

    Mobile Supervisor

    4 days ago

    JPR Solutions (UK) Limited Manchester, United Kingdom

    **Job Details** · Job Title - Mobile Supervisor · Salary - £11.67 ph · Hours per week Thurs - Mon, 8am - 4pm (Flexibility required) · Annual leave - 20 days per year (plus bank holidays) · Base - Home Based · Reporting to - Service Delivery Manager · Pension - Auto enrolment · Co ...

  • JPR Solutions (UK) Limited

    Mobile Supervisor

    2 days ago

    JPR Solutions (UK) Limited Manchester, United Kingdom

    **Job Details** · Job Title - Mobile Supervisor · Salary - £11.67 ph · Hours per week Thurs - Mon, 8am - 4pm (Flexibility required) · Annual leave - 20 days per year (plus bank holidays) · Base - Home Based · Reporting to - Service Delivery Manager · Pension - Auto enrolment · Co ...