Senior Planning Performance and Quality Administrator - United Kingdom - North West Boroughs Healthcare NHS Foundation Trust

Description

Senior Planning Performance and Quality Administrator
Band 4
Main area Administrative Services Grade Band 4
Contract Permanent: 0.Part time
Flexible working
Home or remote working
30 hours per week (Monday-Friday)

Job ref 350-CC Site Hollins Park Hospital Town Warrington Salary £23,949 - £26,282 per annum Salary period Yearly Closing 03/07/2024 23:59 Interview date 15/07/2024

An exciting opportunity has arisen for an enthusiastic and motivated senior administrator to join our Specialist Perinatal Mental Health Team Community Care Division.

We are looking for someone with demonstrable administrative experience and NVQ4 /Diploma in Business and Administration or equivalent. Knowledge of community and urgent care services and NHS clinical systems is required. Experience of using NHS data systems such as EMIS, RIO, Best, IPM, ESR required.

The post holder will have a key role in maintaining systems and databases to support service planningand the monitoring of performance and quality indicators for Specialist Perinatal and MaternalMental Health Services (SPMMHS).

This will involve data input, ensuring accuracy of data, the retrieval of data and information by developing and creating queries.

Developing templates to act as clinical records that pull through national codes for reporting purposes as required. This post will ensure quality data capture and analysis for our service.
Frequent, recurrent, and ad hoc reporting and configuration on RIO for SPMMHS. Developing monthly and ad hoc reporting for Commissioning for Quality and Innovation.
Weekly performance monitoring and escalation of SPMMHS

Hotspot reporting, developing trajectories, predictions and forecast planning as required on a weekly and a regular ad hoc basis.

Identify the task, collect, and collate the data and develop reporting templates.

Data cleansing for the SPMMHS on a weekly basis to monitor accuracy, rectify and report on Data Quality errors.

When data input inconsistencies are revealed, it is part of the role to advise senior staff of their responsibility to maintain compliance and ensure Trust data standards.

Receive various reports from Performance Leads for validation. The role involves checking the user interface for discrepancies against BI reporting and highlighting and correcting any inaccuracies.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles."
Frequent, recurrent, and ad hoc reporting and configuration on the stand-alone instance of EMIS for the locality.

• Developing monthly and ad hoc reporting for Commissioning for Quality and Innovation.
• Weekly monitoring and escalation of RTT and Waits for the SPMMHS.

• Hotspot reporting, developing trajectories, predictions and forecast planning as required on a weekly and a regular ad hoc basis.

• Identify the task, collect, and collate the data and develop reporting templates.
• Data cleansing for the Community services on a weekly basis to monitor accuracy, rectify and report on Data Quality errors.

• When data input inconsistencies are revealed, it is part of the role to advise senior staff of their responsibility to maintain compliance and ensure Trust data standards.

• Receive various reports from Performance Leads for validation. The role involves checking the user interface for discrepancies against BI reporting and highlighting and correcting any inaccuracies.
• Developing clinical consultation/document templates linked to national ICD reporting codes for each of Community services.
• Create clinic sessions and domiciliary daily diaries in the clinical system for Community and Wellbeing Services in the locality. Generate slot type templates to ensure data validation for reporting.
• Lead on the collection of Community Data Sets including SEND, MECC and LD.
• Create spreadsheets from Health Informatics Telecom and IT data to inform the performance of SPOA receptionists and referral administrators.
• Registration Authority agents for Southport & Formby Community Services. Undertake appropriate training to be authorised to carry out identity verification and configure access rights to EMIS users.

Required to have a full knowledge and understanding of all the Community & Wellbeing services across the locality.

• Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff.
• Create, produce, and distribute promotional and training materials.
• Assist in sending out confirmation letters and preparing documents and resources for training days and when requested, assisting on the training day.
• Contact external organisations with regard to promotion of the service.
• Complete the retrieval of health records for Subject Access requests in a timely manner and in line with Information Governance policy.
• Notify Business Administration Manager and/or Team Leader in a timely manner when changes to clinic schedules and templates on the electronic patient administration system are required.
• Disseminate sensitive information based on medical and service reporting.
• discussing data queries with data suppliers.
• provides training in own area of expertise.
• Build relationships within multi-disciplinary teams to supply data which underpins their service.
• Challenge senior clinicians with data inconsistencies.

Knowledge, Training & Experience

• Knowledge of data analysis and associated software/computer systems acquired through diploma or equivalent experience/qualification.

Be responsible for accurate input of data using a range of IT applications, validation checks and liaison with Business Administration Manager and/or Team Leader to resolve queries.

• Proactively monitor waiting time and other performance related data and notify appropriate staff members of any likely breaches in set limits.
• Run queries and transfer data from one package to another.
• Manipulate data to assist in the analysis and interpretation of datasets.
• Ensure clinic notes, clinic diaries and meeting room diaries are kept up to date electronically and manually.
• Analysis of business function information and complex patient services to provide an understanding of their workings.
• Analyse and assess complex data to provide supporting evidence.
• Dealing with queries relating to data or information, assessing whether standard analyses are robust e.g., undertaking a data cleansing role or comparing data from different sources to ensure quality,

Planning and Organisational Skills

• dealing with data queries arising from information requests, such as CCG

Administer systems for quality checks.

• Assist with any campaigns, exhibitions, and training events.
• Plan clinic rotas and departmental meetings on a regular basis including diary management, room booking and equipment.
• Coordinate administrative activities for multi-disciplinary training and education events.
• Organise office filing systems and archiving of records in line with Trust procedures.
• NVQ4 /Diploma in Business and Administration or equivalent demonstrable experience

~5 GCE's grade C or above including Mathematics and English Language or equivalent
~ Expert knowledge of NHS data systems such as EMIS, Best, iPM, eCPA, ESR and Health Roster
~ Knowledge of data analysis and associated software/computer systems acquired through diploma or equivalent experience/qualification
~ Inputting and manipulating data/information into computer databases
~ Advanced working knowledge of all Microsoft office applications e.g., Excel, Access, Word, PowerPoint
~ Knowledge of community and urgent care NHS services

We celebrate diversity and promote equal opportunities; We take positive action to support disadvantaged groups and also particularly encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce.

Furthermore we welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.

If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from not NHS Jobs.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service.

Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email ) with their application number once they have completed their DBS application form.

The team is able to prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Flexible working requests will be considered for all roles.
Telephone number Additional information Tracey Williams (Operational Lead
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