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    Business Processes Senior Consultant - London, United Kingdom - Energy Jobline ZR

    Energy Jobline ZR
    Energy Jobline ZR London, United Kingdom

    1 week ago

    Default job background
    Description

    UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals.

    We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform.

    We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.

    The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals.

    We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform.

    As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment.

    Our Business Process Consultants are the process experts as part of our project teams.

    This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.

    Good knowledge of ServiceNow and its capabilities
    Experience communicating with senior stakeholders
    Proven ITIL or other process best practice knowledge
    Strong analysis and problem-solving skills
    In depth understanding of Service Management best practice - ITIL
    Proven ServiceNow implementation experience including non-IT processes
    ServiceNow Certified System Admin
    ServiceNow Implementation Specialist
    ITIL (or another process best practice such as Six Sigma or COBIT)
    Agile Foundation or Practitioner is desired but not essential
    Run discovery workshops across all aspects of the ServiceNow platform
    Be the expert in ServiceNow and its underlying process
    Form part of the senior project team providing process and requirement oversight and advice throughout
    Assist customers in training
    Assist and advise customers with Business Change initiatives
    Input into pre-sales activities to define project and service scope and deliverables
    Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
    Provide business analysis skills to solve problems, understand and document customer requirements
    Manage customers' ServiceNow roadmap development and delivery to support their business change initiatives
    Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:
    ITIL best practice
    ServiceNow best practice
    Industry trends and use of ServiceNow
    Provide leadership and mentoring to less senior staff as required
    Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications

    Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the 'art of the possible'.

    Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow
    #
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