- To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.
- To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.
- Excellent knowledge of electrical/ mechanical engineering,
- Good Ricoh product knowledge,
- Proven fault finding technique,
- IT literate,
- Excellent Interpersonal and customer handling skills,
- Excellent knowledge of Company Service procedures.
- working in line with role requirements
- An
- Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme
- Opportunity to join a global company
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Field Service Engineer - Exeter, United Kingdom - Ricoh
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Description
What you will be doing
Providing customers with a professional, efficient maintenance and repair service, ensuring full customer satisfaction.
You will ideally have
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.
In return for your commitment, we can offer you: