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Wakefield

    Learning & Development Receptionist/Administrator - Wakefield, United Kingdom - South West Yorkshire Partnership NHS Trust

    South West Yorkshire Partnership NHS Trust
    South West Yorkshire Partnership NHS Trust Wakefield, United Kingdom

    5 days ago

    Default job background
    Permanent
    Description

    Job summary

    South West Yorkshire Partnership NHS Foundation Trust has anexciting Receptionist / Administration vacancy for an enthusiastic person tojoin the Learning, Development & Wellbeing Centre. This post is based atFieldhead Hospital, Wakefield.

    The successful applicant will provide efficient administrativesupport and have excellent IT, keyboard and data inputting skills with a keeneye for attention to detail.

    They will require strong interpersonal and customer serviceskills, be able to demonstrate initiative and the ability to organise yourworkload effectively.

    The role will mean that they will be the first point of contactfor the Trusts employees either on the phone or in our reception area. Oursuccessful applicant will be able to demonstrate an effective level ofcommunication skills and strong administration skills including being able toevidence the ability of using Microsoft packages and being responsible fordepartment outlook inboxes.

    You will need to be self motivated and a good team player.

    The post is full time of hours per week and we wouldconsider job share to the right applicants.

    Main duties of the job

  • To be the face of our Learning, Development & Wellbeing Centre
  • Welcoming and directing internal and external customers to the Centre.
  • Taking calls & queries via telephone and departmental inboxes and directing them appropriately.
  • Be responsible for the administration of the Room Booking System
  • Inputting employees attendance onto individuals employee training records prior to reporting deadlines.
  • Maintaining a clean and tidy reception area ensuring communication and display boards are updated timely.
  • Word processing and copy typing of correspondence /reports/ other documents accurately.
  • Support departmental / team meetings taking and transcribing of notes, action trackers and disseminating accordingly.
  • Photocopying/ Scanning/ Filing
  • Monitor and maintain department stationery supplies and support with the ordering of training materials.
  • Reporting faults via Trust maintenance teams.
  • Dealing with the department and centre mail.
  • Managing diaries and inboxes.
  • Supporting the Learning & Development Coordination Team and any other ad hoc duties.
  • Using initiative and problem solving are integral requirement's of this post.

    • About us

    Weare a specialist NHS Foundation Trust that provides community, mental healthand learning disability services for the people of Barnsley, Calderdale,Kirklees and Wakefield. We also provide low and medium secure services and arethe lead for the west Yorkshire secure provider collaborative.

    Our mission isto help people reach their potential and live well in their communities, we do thisby providing high-quality care in the right place at the right time. We employstaff in both clinical and non-clinical services who work hard to make adifference to the lives of service users, families and carers.

    We encourageand welcome applications from all protected characteristic groups, we valuediversity and want our workforce to be reflective of our communities.

    Beinga foundation Trust means were accountable to ourmembers, who can have a say in how were run. Around 14,300 local people(including staff) are members of our Trust.

    Joinus and you will be one of over 4,500 staff committed to supporting and improvingthe mental, physical and social needs of the thousands of people we meet andhelp each year.

    Weare committedto safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all colleagues and volunteers to share thiscommitment.

    We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

    Job description

    Job responsibilities

    Follow and ensure the service is provided inaccordance with well-established policies, procedures, protocols and guidelinesand service delivery plan.

    Demonstrate knowledge of the service to enable the post holder to contribute and informdecision making within the service.

    May work within clinical environmentswhere basic conflict resolution may berequired.

    Work flexiblyto meet the needs of the service.

    Develop and maintain good working relationshipsby being flexible, adaptable, polite, positive and empathetic providing andreceiving routine information.

    Work with sensitivity and have an understanding of the service andissues experienced by users.

    Use effectiveverbal/written communication at all times,incorporating tact, empathy, consideration, courtesy and confidentiality. Respondto others communication difficulties.

    Person Specification

    Qualifications

    Essential

  • NVQ level 2 ( or equivalent level qualification), or, RSA ll
  • Or, be able to demonstrate competency at level 2.

    • Desirable

  • Willingness to undertake further study/development.

    • Experience

    Essential

  • In using Microsoft Word and other Microsoft applications, Excel, Outlook , PowerPoint etc.
  • In using email, maintaining and updating paper and electronic diaries, arranging meetings.
  • In working as an effective team member with minimum supervision.
  • Understanding of the need to maintain strict confidentiality
  • In using a degree of initiative.
  • In organising and prioritising own tasks in order to meet deadlines.

    • Desirable

  • Secretarial/administrative experience.
  • In copy typing /audio typing.
  • In working in a caring environment at a band 2 or equivalent level of competence.
  • Of NHS software programmes.
  • In working in a busy environment with competing demands.

    • Special Knowledge/Skills

    Essential

  • Good written communication skills, with the ability to deal with and prepare routine written correspondence.
  • Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
  • In decision-making and prioritisation.
  • Good Customer care skills.
  • Good interpersonal skills.
  • Diversity/Cultural awareness.
  • Resilience to pressure and exposure to emotional/distressing situations.
  • Non-judgemental, empathetic manner.
  • Able to use observation skills to identify potential risks and act appropriately.
  • Demonstrates Trust Values.
  • Able to fulfil the requirements of the Trusts value based induction.

    • Desirable

  • Some Knowledge of Data Protection requirements.
  • Some knowledge of diversity/cultural requirements.
  • Some knowledge of Health & Safety issues and risk identification.
  • Some knowledge of moving & handling issues.

    • Physical Attributes

    Essential

  • A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
  • Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

    • Personal Attributes

    Essential

  • Ability to be flexible to meet the demands of the post.
  • Responsive attitude and approach.
  • Dress appropriately for the environment.
  • Ability to travel around the Trust as appropriate to role.

    • Training

    Essential

  • Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
  • Must be willing/able to undergo job development and training and maintain skills.
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