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Crawley

    Complaints Manager - Crawley, West Sussex, United Kingdom - Saga Group

    Saga Group
    Saga Group Crawley, West Sussex, United Kingdom

    2 weeks ago

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    Description

    Here at Saga Travel Group, we are already planning for 2025 and beyond Due to this expansion, we are growing the team of Tour Managers who run our Titan Travel branded escorted tours.

    Titan is an award-winning tour operator; the UKs leading escorted holiday company, established for over 45 years.

    Across our portfolio of holidays, we tailor unique experiences for small intimate groups of travellers or larger tours of 40 plus.

    Our itineraries are carefully planned to range from rail journeys, cruises, small-group adventures and trips exclusively for solo travellers.

    Joining us as one of our valued Tour Managers you will be responsible for the smooth running of the tour, ensuring that all our customers enjoy a pleasurable and memorable holiday by creating and delivering exceptional customer service and support.

    If you have a passion for people plus a passion for travel, then apply with your CV today.

    Due to the nature of our collection of Tours we cannot guarantee we have the exact location you may be wanting to work.

    Some of the Tours we operate could require our Tour Managers to have the language skill and local knowledge of the area.

    You may already be based overseas, or you could be based in the UK and willing to travel with the group.

    ***Contract type; self-employed. ( costs for travel, accommodation and food covered.)

    You will need to be able to immerse yourself into the local culture and see beyond the main sites and attractions.

    As a Tour Manager you are the face of the business bringing the holiday alive

    Enhance the overall holiday experience by providing unique and exclusive customer experiences, ensuring our customers have a truly memorable holiday.

    Facilitate a social atmosphere throughout our customers holiday, where everyone is encouraged to be involved.

    Research the itinerary in depth, consider any local events that may be occurring during your time there to capture the essence of the region.

    Handle any customers complaints, acting promptly and taking all reasonable steps to rectify matters in the moment.
    Record all quality issues during the Tour and liaise with the Duty Office as necessary.

    Assist and provide full support with customer illness, accident, death, repatriation and liaise with the insurance company and head office as necessary.

    Meet and greet customers at airport arrivals and departures where required.

    Ideally you will have previously worked as a Tour Guide / Tour Manager / Holiday Representative and be available to work the full term of one of our tours at a location preference or where you have previously gained comprehensive and insightful knowledge of local custom and culture.

    Other language skills.
    Advanced local knowledge in one of these countries or continents; Tour Managers - Overseas
    Salary Self Employed Day rate DOE
    Length of Contract depending on length of Tour

    Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK.

    The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service.

    These include cruises and holidays, insurance, personal finance and the Saga Magazine.

    At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

    We value diversity not just because it is the right thing to do, but because diverse teams perform better.

    Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

    We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

    For more information on our DEI policies please visit our Saga Careers page.
    Salary Day Rate depends on experience and location of Tour
    #
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