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    Business Support Assistant - Birmingham, United Kingdom - West Midlands Police

    West Midlands Police
    West Midlands Police Birmingham, United Kingdom

    2 days ago

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    Description

    An excellent opportunity has arisen for an individual to join our busy Business Support Team to assist in the provision and delivery of a high quality transactional and customer service to support the Joint Legal Services Department of Staffordshire & West Midlands Police.

    Applications are invited from individuals who have excellent interpersonal skills to provide a high quality, effective and efficient service and:
    Possess a high degree of accuracy and attention to detail
    Have good communications skills both verbal and written
    Are able to work effectively as part of a team
    Are able to multi-task and prioritise workload / tasks
    Have a flexible approach to work

    A successful candidate will be one who can provide the Joint Legal Services Department with a confidential, comprehensive and efficient support service under the direction of the Business Support Manager & Business Support Officer.

    As the department is made up of a number of teams performing a range of legal functions, at times you may be required to prioritise the workload accordingly.

    The successful applicant will be required to possess numeracy and literacy skills, together with ICT skills including Microsoft Office.

    The following is an example of some of the duties carried out across the department:

    General
    Inputting and maintaining files on our case management system (Iken) & our insurance claims handling system (Lachs)
    Receiving and making telephone calls usually as the first point of contact within the Joint Legal Services Department
    Preparing documents, letters, emails, copy typing & audio typing
    Photocopying and scanning of documents & bundles
    Assimilate Bundles for Hearings
    Administrative tasks for signing and sealing of contract documents
    To provide note and minute taking as required
    Filing and archive management tasks - physical & electronic
    Hand deliveries to various locations within the City Centre
    Maintain and update the Joint Legal Services Department internal website
    Facilities
    Ordering of stationery and management of stationary supplies held
    Greeting and facilitating visitors to the department
    Receiving and logging incoming mail to include post, emails and hand deliveries etc.
    Arranging meetings and booking meeting rooms
    Finance
    Processing invoices for payment / to raise purchase orders
    Updating spreadsheets with case and financial information for the Department
    Maintain and update records for management information
    Booking and arranging travel and accommodation
    You will also be required to complete any other duties commensurate with the role and band/grade.


    Essential Criteria:
    High degree of accuracy and attention to detail
    High level of computer literacy with a good working knowledge of Microsoft Office primarily; Outlook, Word and Excel
    High level of interpersonal and communication skills both written and oral
    Proven experience of strong team working within an Administration Team
    Professional telephone manner
    Proven ability to multi-task and prioritise workload/tasks within a demanding environment
    Good communication and telephone skills
    Strong organisational skills and effective time management


    Desirable Criteria:
    Previous experience with a case management system
    Knowledge of legal practice work
    Experience of working with confidential material
    Providing support to agile workers

    Hours:

    You will be required to work office hours Monday-Friday but an element of flexibility is necessary to meet demand & provide cover during office opening hours.


    Location:
    This role is primarily office-based in Lloyd House.

    Medical:

    Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.


    Vetting:

    Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

    West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.

    As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

    It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job


    For example:

    in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

    In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.


    Diversity and Inclusion Vision:
    Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities
    #J-18808-Ljbffr
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