Technology Manager - London, United Kingdom - Avison Young

Description

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Overview

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.
Why Work for Us:

Avison Young is one of the world's fastest-growing commercial real estate firms. This growth is a testament to the commitment we've made to our clients and our employees. We're different. We've designed our organisation to be highly collaborative and focused on one thing: creating the best solutions for our clients to deliver long-term success. The Real Estate Facilities & Infrastructure Management team combines the expertise of Facility, Property and Financial Management into one robust and unique business unit providing broad range of services designed to meet the changing needs of our industry, client, employees while remaining true to our core values, culture and vision.

The role of REFIM Technology Manager will be in support of the Head of the Real Estate Facilities & Infrastructure Management (REFIM)Technology, and Proptech goals and initiatives of the REFIM business. Taking ownership of the Real Estate Management technologies, the REFIM Technology Manager will lead the support & development teams providing mentorship, technical training and ensure a high quality of system support and Continuous Improvement.

The candidate must have an excellent working knowledge of the Yardi Voyager platform and or MRI suite of products, a proven track record of major implementations gained in a Property or fund management environment and ability to manage a team. Strong financial services / investment management knowledge is also required.

The successful applicant will be required to communicate effectively with senior business representatives, specialist end users and other project stakeholders, as well as producing high quality project plans, work schedules and task lists.

Responsibilities

This role will work with the REFIM Product Lead (FM), REFIM Technical Project Manager, Canada Product Lead and Global Director of Development to maximize on system and team integrations wherever possible. Main duties include:

Manage team of Direct reports responsible for System & client Support.

o Oversee the training and development of the team to ensure all are technically up to date and that there are clear career pathways and succession planning.

o Mentor and provide assistance to the entire Project team for issue resolution, reviewing and commenting on design documents or specifications for completeness.

o Working with the REFIM Technology Support Manager, ensure adequate resourcing of support requirements considering critical business periods and REFIM Technology project timelines.

Technical Management of REFIM systems

o Participate in Roadmap design, project and resource planning, upgrade plans & other activities related to the entire suite of REFIM systems including but not limited to Yardi, MRI, Client Hosted Systems, Microsoft tools & Corporate tools such as Box and Sharepoint.

o Ensure timely delivery of customisations, updates & implementations and assist where necessary.

o Contribute to continuous improvement projects to enhance service delivery.

o Using ITIL and Agile methodologies, manage continuous improvement, client request projects and issues by following standard Development practices: Initiation > Planning > Analyse & Design > Design > Development & Configuration > Testing > Deployment > Evaluation > Training to enhance service delivery.

o Deliver clear, concise, and timely responses to complex user queries in accordance with standard procedures and act as first escalation.

o Ensure adequate system reviews and audits are in place to monitor that the team are delivering an excellent service in line with timetables, KPI's and SLA's.

REMS Product Lead

o As Technical and Product lead for REMS, this role will be able to create & update reports, stored procedures, triggers and create new functional processes or applications to resolve or improve business processes. o Act as the key point of contact for Requests, migrations, updates, and future optimisation in relation to REMS Technologies.

o Ensure system architecture is well documented and updated upon each change and Ensure adequate Training material for business users and the Technology team. Where necessary assist in the production of Training material and documentation including but not limited to: Release Notes, Process Notes, Training Videos & Podcasts etc.

Manage Stakeholder relationships with entire REFIM business.

o Participate in wider REFIM Technology initiatives, plans and discussions providing insight, recommendations and assist where necessary.

Manage our Governance Structure

o Manage the change control structure of REMS Technologies and work with the FM Product lead and Project ensure overall Program of work adhere to governance.

o Chair of Change Board, Change Control checks and Live Deployments.

o Other duties as assigned.

Qualifications

A proactive leader and team player with a can-do attitude and desire to learn:

• 5+ years of Yardi (Voyager, Elevate/Angular) experience (essential).

• 5+ year of experience with SQL Server database (essential).

• Experience with reporting tools (Yardi- YSR, Filldocs & SQL Script, MRI-Dashboards, Other-Power BI - Views, DAX)

• Experience troubleshooting Yardi Voyager issues front and back end, writing, and executing packages.

• Experience with MRI products (desired)

• Experience working with data & file transfer tools (API's, ETL interfaces, SFTP), Enterprise Data Warehouses, SSO environments (Okta),

• Advanced knowledge of the Microsoft Applications (Power Automate, Power APPs) (essential).

• Accounting and Property Management experience (desired).

• SOX/ISAE3402 and process mapping experience (desired).

• Attention to detail coupled with the ability to scan the horizon and identify the right priorities.

• Ability to drive change, create a positive team culture and communicate at all levels both internally and externally.

• A proven track record of providing great customer service.

• The ability to build positive working relationships with colleagues at all levels and across various teams.

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunities employer, and is committed to treating all its employees and job applicants equally. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.