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    2nd Line Support Engineer - Northampton, United Kingdom - Connexa

    Connexa
    Connexa Northampton, United Kingdom

    3 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    2nd Line Support Engineer - Northampton

    Salary: Up to £40,000 per annum

    Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support.

    Responsibilities:

    • Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively.
    • Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems.
    • Collaborate with the IT team to ensure seamless delivery of IT services.
    • Handle escalated support issues and work towards timely resolution.
    • Maintain and update documentation related to IT processes and procedures.
    • Assist in the evaluation and implementation of new technologies.
    • Collaborate with other teams to contribute to ongoing projects.

    Requirements:

    • Proven experience as a 2nd Line Support Engineer or similar role.
    • Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products.
    • Experience with Azure is a definite plus.
    • Excellent problem-solving skills and a proactive approach to IT issues.
    • Strong communication skills, with the ability to explain technical concepts to non-technical users.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous.

    Benefits:

    • Competitive salary up to £35,000 per annum.
    • Opportunity for professional development and training.
    • A collaborative and innovative working environment.
    • Company-sponsored events and social activities.
    • Pension scheme and other benefits.

    If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience.

    Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

    People. Technology. Connected.

    Connexa Technology is acting as an Employment Agency in relation to this vacancy.

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