- Provide top customer service out in the office and out in the field to our clients. Have a good knowledge of our property stock.
- Accompany viewings for the offices and provide concise feedback on each viewing appointment.
- To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to future appointment.
- To act as a front of house when in office to take enquiries and send customers to the right person for their enquiry.
- Incoming call traffic when office based with a 'can do' attitude and ability to either assist or give clear detailed messages.
- By hands, leaflet dropping, correcting our board profile whilst out and about, all other general works that are delegated to help the office run efficiently and as required by the team
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Sales Progressor - Bracknell, United Kingdom - Bridges
Description
To support the office in all aspects of the property journey.Primarily focused on the after sale agreed portion however support is there to be given in all aspects of agency.
Morning MeetingsTo attend the morning meeting and present detailed and prevalent information that is attached to your role to the team.
To note and action any points that are delegated to you in your support role from the meeting.Quality control and best buyer
We are firm believers in attracting the very best buyer for our clients and minimising the risk of fall throughs which often result in withdrawn properties.
It will be paramount that you work with the manager of the office to assess the credibility of each buyer through financial and proceedability checks before an agreement to proceed.
It will be paramount here to ensure that the companies solutions for mortgage and conveyancing business have been sold with the features and benefits of each explained.
Measured by fall through rate it will be a focus to minimise withdrawn offers and fall throughs and maximise the exchange potential of the first and best buyer.
Control of SaleWe are proud of our track record and expertise in managing our client's sale to completion, this is what separates us from many of our competitors and where some just do not offer the service.
After acceptance of the offer and until exchange of contracts, your obligations will be:To ensure that both buyer and seller have provided instructions and funds to their lawyers and applied for their mortgage if required in the first 7 days of the transaction, To monitor progress, To assist where possible and as asked , to report information deemed helpful to bringing the transaction to fruition and where there is a chain, routinely check the immediate transactions and communicate information helpful to bringing the sale to fruition.
We keep written or electronic records of such activity.We use every endeavour to support our clients throughout and help with the legal representatives, the banks, the building societies and all the representatives who are responsible.
Monitored and measured by % of pipeline exchanged.Buyer Visits
As the person in control of the sale it is expectant that any purchaser visits are done by you to answer any questions first-hand and to problem solve on the spot.
It is often at a purchaser visit the motivation of a buyer can be assessed and influenced.Reviews
Modern businesses are built on 5* reviews both written and more recently video.
As a company we are staunch in building our online reputation and as such look to achieve as many 5* reviews from our clients as possible.
It will be your job to ensure the focus is on achieving the office target and beyond and have clients provide valuable video content for blogs and our website.
Additionally, in this role you will have the responsibility of carry out tasks at the offices discretion including but not limited to the below:5 days per week - Hybrid working considered
