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    Project Support Officer - Brighton, East Sussex, United Kingdom - 15below

    15below
    15below Brighton, East Sussex, United Kingdom

    2 weeks ago

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    Description

    From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

    Established in 2000, we have since grown to become one of the travel industry's major suppliers of passenger messaging solutions.

    More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform.

    Our culture is at the heart of what we do every day, and travel is part of that too, that's why we're proud to live by our values.

    ~ We pride ourselves on being at the top of our game and strive to keep learning.
    ~ People are our passport to success: they're at the heart of everything we do


    All inclusive*:
    we're a strong, collaborative community

    As Project Support Officer, you'll be responsible for:
    Providing project support to the Delivery Team (Development, Business Analysis, QA and Project Management).

    Create and support with governance needs for projects ensuring regular reports, communications plans and key milestone plans are in place for all projects.

    Project Resourcing
    Maintain the resource plan, working with the Delivery team managers to agree the most suitable teams for working on projects
    Tracking available days to resource projects (customer and internal) and Delivery team member availability
    New Project Set Up
    Supporting the Delivery team pre-sales process where required

    Create project summaries, commercial summaries and new project packages to support a new project being assigned to a Project team.

    Ensure an understanding of the scope and commercials for all new projects.
    Tracking project start up times.
    Project Tracking and Reporting

    Facilitate regular project status catch ups with Project Managers and Delivery team managers and ensure all updates are documented.

    Escalate any projects that are overrunning on budget or delivering later than planned.
    Collate time and materials reports and validate against agreed commercials for invoices.
    Track commercials for all projects, providing details of actual days delivered and projected remaining time
    Facilitate Delivery Improvement update sessions including assignment of activities and capture of new items following project retrospectives

    Proven track record of support across multiple complex software projects
    Strong stakeholder management and able to build and maintain excellent working relationships.
    Passionate about project delivery improvement.
    Experience of Jira, Confluence and Sharepoint as well as Microsoft Office applications.

    Experience with Change Management processes
    PMO Administrators certification course or similar
    Airline Industry, Reservation Systems, Travel Industry experience

    25 days annual holiday (increasing with service)
    ~ Flexible public holidays
    ~ Private Medical Insurance
    ~ Life assurance
    ~ Flexible working
    ~ Family friendly policies
    ~5% employer pension contribution and salary sacrifice scheme
    ~ Perkbox retail freebies and discounts
    ~£Friday 'wind downs' and company social events
    ~ Flexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)
    ~ We're certified with Flexa, making us a 'truly flexible employer'. Wellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life. We've got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing. This includes regular and fun activities such as mindfulness and desk yoga as well as schemes to look after your health with eyecare vouchers and annual flu jabs.

    Brighton/Hybrid for training and onboarding then open to remote working.
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