-
IT Operations Centre Analyst
2 weeks ago
Certes Manchester, United Kingdom Full timeJob Description · IT Operations Centre Analyst · Duration: 3 Months · Start: ASAP · IR35 Status: Inside · We require an IT Operations Analyst to be responsible for maintaining the Client's systems, network, and infrastructure in their IT Operations Centre to their OLA's. with ot ...
-
Operations Analyst
3 weeks ago
Blume Manchester, United Kingdom**Operations Analyst** · Didsbury, Greater Manchester (hybrid working) · **The Company** · Blume is one of the UK's leading customer acquisition specialists in the legal sector that is expanding rapidly across the UK, via both organic growth and M&A activity. · We have recently b ...
-
Business Analyst
3 weeks ago
Experis LTD Manchester, United Kingdom**Business Analyst - Contact Centre** · **Duration - 3 Months +** · **Start Date - ASAP** · **Location - Hybrid, Manchester & Remote** · We're looking for a Business Analyst to join the IS (Information systems) team. As a Business Analyst, you'll be laying the foundations for a t ...
-
Consultant
3 weeks ago
Search Consultancy Manchester, United KingdomRecruitment Consultant - Call & Contact Centre Division · Manchester · Market Leading Salary + Benefits Package + Uncapped OTE · Competitive salary and benefits package · Do you want to join an amazing team in the best recruitment agency to work for in the UK? · Well look no furt ...
-
Information Security Lead
3 weeks ago
Maxwell Bond Manchester, United Kingdom**Information Security Lead** · **Manchester City Centre (Hybrid)** · **£45,000 - £55,000** · I am currently supporting a business who are looking to bring their first dedicated Information Security Lead, to work with the IT Operations Manager, to manage their Security 3rd Party ...
-
Test Analyst
3 weeks ago
Matched Group Manchester, United Kingdom**Test Analyst** · **Basic**: £40,000 - £55,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: Hybrid - 4 days in the office (Manchester city centre or Cheshire location) · **WHY**? Private equity backed + fast growth + career progression · - Do y ...
-
Automation Test Analyst
3 weeks ago
Matched Group Manchester, United Kingdom**Automation Test Analyst** · **Basic**: £40,000 - £60,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: 4 days in the office (Manchester city centre or Cheshire location) · **WHY**? Private equity backed + fast growth + career progression · - Do ...
-
Cx and Insight Lead
3 weeks ago
Customer Management Resourcing (CMR) Manchester, United Kingdom**CX and Insight Lead** · **Salary: - £50,000 per annum plus Commission Scheme** · **Hybrid Working** · **Must be based in Manchester/Birmingham** · We're currently looking for an experience Customer Experience/Insight Analyst, Data Analyst, or Speech Analyst to join one of the U ...
-
Web Analyst
2 weeks ago
The Candidate Ltd Manchester, United Kingdom**Top job alert Does flexi-work, subsidised restaurant, free bar, generous staff discounts, training and development opportunities and a discounted gym membership sound good? These are just a few of the benefits this business offers if you becometheir new Web Analyst** · Our clie ...
-
Graduate Researcher/ Data Analyst
1 week ago
ATC Recruitment Limited Manchester, United KingdomOur client, based in the centre of Manchester, is looking to recruit a new intake of **Graduate Researchers/ Data Analysts** to join their busy, expanding, well established team. Hugely successful within their niche sector, our client has an excellent reputation within both the p ...
-
Test Analyst
2 weeks ago
Applause IT Manchester, United Kingdom**Automation Tester - Software, Web, Mobile** · **Manchester · - £35,000-£40,000** · **Introduction** · Applause IT are recruiting a Test Analyst for one of the world's leading producers of Virtual Sports Events. Virtual Sporting events consist of Virtual races, team-based sports ...
-
Compliance Analyst
2 weeks ago
Jobwise Ltd Manchester, United KingdomWith rapid growth plans in full swing this exciting and diverse technology business are experiencing huge development opportunities in their sector. This business who work internationally are in state of the art city centre offices and have opportunitiescovering across a number o ...
-
IT Support Engineer
3 weeks ago
ITECCO Manchester, United KingdomIT Support Engineer - Manchester City Centre - up to £27,000 · My client are looking for a talented, enthusiastic and self-driven IT Support Technician to join their IT Team on a permanent basis, this role requires site visits to their clients' sites within the education sector, ...
-
Defence & Availability Centre
1 week ago
General Medical Council Manchester, United Kingdom**Directorate** · Resources · **Job function** · Information Systems · **Location** · Manchester · **Level** · 4 · **Salary** · £29,688 to £49,584 DOE · **Contract** · Permanent · **Closing date** · Sunday 21st May 2023. This post will close earlier should an appointment be made. ...
-
Software Tester
3 weeks ago
Matched Group Manchester, United Kingdom**Software Tester** · **Basic**: £40,000 - £60,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: 4 days in the office (Manchester city centre or Cheshire location) · **WHY**? Private equity backed + fast growth + career progression · - Do you hav ...
-
Credit Analyst
2 weeks ago
Reed Accountancy Manchester, United Kingdom**Credit Risk Analyst | Location can be flexible | £25,000 - £30,000 PA** · Reed is looking to hire an experienced credit risk analyst who will be dealing with debt enquiries. This is an exciting opportunity to join a fast growing business and an ability to work fully remote from ...
-
Automation QA
3 weeks ago
Matched Group Manchester, United Kingdom**Automation QA** · **Basic**: £40,000 - £55,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: Hybrid - 4 days in the office (Manchester city centre or Cheshire location) · **WHY**? Private equity backed + fast growth + career progression · - Do ...
-
Data Analytics Assessment Centre
3 weeks ago
ReːSource Talent Manchester, United Kingdom**Various salaries available from £25k to £70k (DOE)** · **Permanent** · **Financial Services** · **Assessment-Day** · - Full Job Spec · - Perch Group is a group of high growth entrepreneurial financial service businesses operating in the debt purchase and collection space. · - F ...
-
Marketing Data Analyst
2 weeks ago
ITECCO Manchester, United Kingdom**Role**:Marketing Data Analyst · **Location**: Manchester City Centre · **Salary**:£30,000 - £50,000 · **Responsibilities**: · - Identifying key trends and insights in the data and presenting these findings to the wider team in a clear and concise manner. · - Developing dashboar ...
-
Application Support
2 weeks ago
Matched Group Manchester, United Kingdom**Application Support** · **Basic**:£25,000 - £32,000 + benefits · **Role**: Provide software support to clients and ensure issues are resolved effectively · **Location**: Hybrid - 4 days per week in the office (Manchester City Centre) · **WHY?** Private equity backed + fast grow ...
IT Operations Centre Analyst - Manchester, United Kingdom - Certes IT Service Solutions
3 weeks ago
Description
IT Operations Centre AnalystDuration: 3 Months
Rate:
£475 per day
Start:
ASAP
Location:
Manchester
IR35 Status:
Inside
We require an IT Operations Centre Analyst to be responsible for maintaining the Client's systems, network, and infrastructure in their IT Operations Centre to their OLA's.
This role involves proactively identifying and resolving technical issues, coordinating incident response, ensuring the smooth operation of IT services, managing CMDB updates and change monitoring.
As the IT Operations Centre Analyst you will work closely with other members, various IT teams and stakeholders to provide real-time monitoring, analysis and support, to ensure the stability and availability of critical IT systems, following ITIL processes and best practices.
The role will involve working shift a pattern as per their shift rota.
Essential skills and experience required:
As the IT Operations Centre Analyst you will possess the following:
Strong knowledge of IT infrastructure components, including servers, networks, databases, and storage systems.
Experience with monitoring tools, such as Nagios, SolarWinds, Zabbix, or similar.
Familiarity with ITIL processes, including incident management, problem management, change management, configuration management, and service capacity management.
Proficient in event management techniques and tools.
Familiarity with networking protocols, including TCP/IP, DNS, DHCP, and routing.
Experience in CMDB management, including updating and maintaining configuration information.
Proficient in change monitoring and ensuring compliance with change management processes.
Proficient in scripting languages (e.g., SQL, Python, PowerShell) for automation and monitoring tasks.
Excellent analytical and problem-solving skills with the ability to troubleshoot technical issues.
Strong communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
Relevant certifications (e.g., ITIL Foundation, Network+, CCNA) are advantageous
Duties include:
As the IT Operations Analyst you will undertake following:
Monitor and analyse the performance of the services, IT systems, network devices, and infrastructure using various monitoring tools and technologies.
Respond promptly to system alerts and incidents, troubleshoot issues, and take appropriate actions to mitigate disruptions and minimise downtime, following ITIL event and incident management processes.
Coordinate incident management activities, including incident response, escalation, and resolution, adhering to defined procedures and operating level agreements (OLAs) based on ITIL guidelines.
Document and track incidents, including the details of the problem, actions taken, and resolutions achieved, in accordance with ITIL best practices.
Implement event management processes to ensure timely identification, categorisation, and resolution of IT events and alerts.
Collaborate with cross-functional IT teams to ensure effective communication and timely resolution of incidents and problems, adhering to ITIL change management processes.
Monitor and track changes to the IT environment, ensuring compliance with change management processes and procedures.
Conduct periodic system health checks, capacity planning, and performance analysis to optimise IT infrastructure, following ITIL service capacity management guidelines.
To apply for this role please call Joanne Stanley on or email:
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.