-
Graduate Researcher/ Data Analyst
4 weeks ago
ATC Recruitment Limited Manchester, United KingdomOur client, based in the centre of Manchester, is looking to recruit a new intake of **Graduate Researchers/ Data Analysts** to join their busy, expanding, well established team. Hugely successful within their niche sector, our client has an excellent reputation within both the p ...
-
Defence & Availability Centre
3 weeks ago
General Medical Council Manchester, United Kingdom**Directorate** · Resources · **Job function** · Information Systems · **Location** · Manchester · **Level** · 4 · **Salary** · £29,688 to £49,584 DOE · **Contract** · Permanent · **Closing date** · Sunday 21st May 2023. This post will close earlier should an appointment be made. ...
-
User Experience Designer
3 weeks ago
The Portfolio Group Manchester, United Kingdom**(Hyrbid - Based In Manchester)** · **Want to work in one of Manchester's most vibrant, fast-growing Businesses?** · My client an award-winning people management software company that is growing each year, with newly opened offices in Canada, New Zealand and Australia are lookin ...
-
Quality Insurance Auditor
3 weeks ago
Sewell Wallis Manchester, United KingdomOur client is a prestigious legal firm based in Manchester City Centre who have a strong global presence and an excellent working environment. Due to their continued success and impressive business plan, they are expanding their Manchester office, in particulartheir Quality Assur ...
-
IT Support Analyst
2 weeks ago
WüNDER_TALENT Manchester, United KingdomIT Support Analyst · - Manchester City Centre · - £30k-£35k · I have an fantastic opportunity for an experienced, enthusiastic and passionate IT Support Analyst (SQL experience) to join a growing events company in the heart of Manchester. · This is a hybrid position 2 days WFH, 3 ...
-
IT Support Analyst
3 weeks ago
Lewis Paige Recruitment Ltd Manchester, United Kingdom**IT Support Analyst - Law Firm · Manchester · up to £30,000 + Benefits** · Our client is a top 100 regional Law Firm and is now looking to recruit an IT Support Analyst to join their team. This is a desk-side role and is based 5 days a week at offices in Manchester City Centre. ...
-
Operations Analyst
2 weeks ago
Blume Manchester, United Kingdom**Operations Analyst** · Didsbury, Greater Manchester (hybrid working) · **The Company** · Blume is one of the UK's leading customer acquisition specialists in the legal sector that is expanding rapidly across the UK, via both organic growth and M&A activity. · We have recently b ...
-
IT Support Analyst
3 weeks ago
Precise Placements Manchester, United KingdomThis IT Support Analyst 1st/2nd Line Support Analyst / Senior Service Desk Analyst - Legal Sector role will provide second line and deskside support, on a shift rota basis covering 8am to 6pm, to all partners, fee-earners and business support colleagues. · The responsibilities fo ...
-
Help Desk Analyst
3 weeks ago
ITECCO Manchester, United KingdomHelp Desk Analyst Manchester Hybrid £25,000 · Fixed Term Contact 6 Months · - Potential to go Perm · Location: Manchester City Centre · My client is a dynamic, forward-thinking employer who provide cutting edge It support for their clientele within the educational sector. They ar ...
-
Consultant
1 week ago
Search Consultancy Manchester, United KingdomRecruitment Consultant - Call & Contact Centre Division · Manchester · Market Leading Salary + Benefits Package + Uncapped OTE · Competitive salary and benefits package · Do you want to join an amazing team in the best recruitment agency to work for in the UK? · Well look no furt ...
-
Automation Test Analyst
3 weeks ago
Matched Group Manchester, United Kingdom**Automation Test Analyst** · **Basic**: £45,000 - £60,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: 4 days in the office (Manchester city centre or Cheshire location), 1 day remote · **WHY**? Private equity backed + fast growth + career prog ...
-
Web Analyst
2 weeks ago
The Candidate Ltd Manchester, United KingdomHave cutting edge attribution software at your fingertips as a Web Analyst at this exciting consumer services business · We have a great opportunity for a Senior Web Analyst to take the analytics of this company by storm This successful company has gained massive market share in ...
-
Data Analyst
3 weeks ago
Southam Selections Manchester, United KingdomData Analyst · Manchester M2 · Up to £35k · Southam Selections are currently working with a Digital Marketing Agency based in the heart of Manchester. They have been established for 2 years and they are becoming one of the North Wests leading names in software development, market ...
-
Web Analyst
2 weeks ago
The Candidate Ltd Manchester, United Kingdom**Web Analyst - Manchester City Centre - Up to £30,000 - Agency** · **Are you interested in working for a forward thinking, out of the box digital agency? If you like to turn data into a story then check out this role for a Web Analyst** · This is a great opportunity for someone ...
-
Business Analyst
2 weeks ago
FOCUS 5 RECRUITMENT LTD Manchester, United KingdomFocus 5 Recruitment are looking for a Contract Business Analyst for a 3-4 month contract working outside of IR35. This role is on site with a Manchester City Centre based business. · We need a Business Analyst who will be able to help document our client's core platform. They hav ...
-
Customer Service
2 weeks ago
Office Angels Manchester, United Kingdom**Customer Service & Operations Analyst** · **£13.97 per hour** · **Manchester City Centre** · **Hybrid working** · **Full-time Temporary (37 hours per week)** · Office Angels are currently recruiting for a **Customer Service & Operations Analyst** on behalf of a public sector or ...
-
Senior PMO Analyst
2 weeks ago
Hays Specialist Recruitment Limited Manchester, United KingdomSenior PMO Analyst | Manchester | Up to £37k · **Your new company** · A Public Sector Organisation. · **Your new role** · My client is looking for a Senior PMO Analyst to join their team based in Manchester City Centre. · You will play an integral part in defining, building and m ...
-
Software Tester
1 week ago
Matched Group Manchester, United Kingdom**Software Tester** · **Basic**: £40,000 - £60,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: 4 days in the office (Manchester city centre or Cheshire location) · **WHY**? Private equity backed + fast growth + career progression · - Do you hav ...
-
Automation QA
2 weeks ago
Matched Group Manchester, United Kingdom**Automation QA** · **Basic**: £45,000 - £55,000 + benefits · **Role**: Build and use automation test frameworks · **Location**: Hybrid - 4 days in the office (Manchester city centre or Cheshire location) · **WHY**? Private equity backed + fast growth + career progression · - Do ...
-
Head of Data
2 weeks ago
Car Finance 247 Manchester, United Kingdom**About The Role**: · Here at CarFinance 247 we are currently recruiting for a Head of Data to join our Tech Team · Our Head of Data will head up our entire data team of scientists, analysts, architects and DBAs. Reporting to the CFO you will provide key strategic data-driven ins ...
IT Operations Centre Analyst - Manchester, United Kingdom - Certes
Description
Job Description
IT Operations Centre Analyst
Duration: 3 Months
Start: ASAP
IR35 Status: Inside
We require an IT Operations Analyst to be responsible for maintaining the Client's systems, network, and infrastructure in their IT Operations Centre to their OLA's. with other teams and service owners. This role involves proactively identifying and resolving technical issues, coordinating incident response, ensuring the smooth operation of IT services, managing CMDB updates and change monitoring.
As the IT Operations Analyst you will work closely with other members, various IT teams and stakeholders to provide real-time monitoring, analysis and support, to ensure the stability and availability of critical IT systems, following ITIL processes and best practices.
You will be required to work onsite on a 24x7x365 rotating shift pattern to provide support and monitoring of the clients services and infrastructure
The role will involve working shift a pattern as per their shift rota.
Essential skills and experience required:
As the IT Operations Analyst you will possess the following:
Strong knowledge of IT infrastructure components, including servers, networks, databases, and storage systems.
Experience with monitoring tools, such as Nagios, SolarWinds, Zabbix, or similar.
Familiarity with ITIL processes, including incident management, problem management, change management, configuration management, and service capacity management.
Proficient in event management techniques and tools.
Familiarity with networking protocols, including TCP/IP, DNS, DHCP, and routing.
Experience in CMDB management, including updating and maintaining configuration information.
Proficient in change monitoring and ensuring compliance with change management processes.
Proficient in scripting languages (, SQL, Python, PowerShell) for automation and monitoring tasks.
Excellent analytical and problem-solving skills with the ability to troubleshoot technical issues.
Strong communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
Relevant certifications (, ITIL Foundation, Network+, CCNA) are advantageous
Duties include:
As the IT Operations Analyst you will undertake following:
Monitor and analyse the performance of the services, IT systems, network devices, and infrastructure using various monitoring tools and technologies.
Respond promptly to system alerts and incidents, troubleshoot issues, and take appropriate actions to mitigate disruptions and minimize downtime, following ITIL event and incident management processes.
Coordinate incident management activities, including incident response, escalation, and resolution, adhering to defined procedures and operating level agreements (OLAs) based on ITIL guidelines.
Document and track incidents, including the details of the problem, actions taken, and resolutions achieved, in accordance with ITIL best practices.
Perform root cause analysis of critical incidents and implement preventive measures to minimize recurrence, following ITIL problem management processes.
Implement event management processes to ensure timely identification, categorization, and resolution of IT events and alerts.
Collaborate with cross-functional IT teams to ensure effective communication and timely resolution of incidents and problems, adhering to ITIL change management processes.
Update and maintain the CMDB, ensuring accurate and up-to-date configuration information, following ITIL configuration management processes.
Monitor and track changes to the IT environment, ensuring compliance with change management processes and procedures.
Conduct periodic system health checks, capacity planning, and performance analysis to optimize IT infrastructure, following ITIL service capacity management guidelines.
Assist in the development and maintenance of IT Operations CenterSOPs ,guidelines, and documentation, aligned with ITIL framework