Jobs
>
London

    Service Design Lead - United Kingdom - Skipton Building Society

    Skipton Building Society
    Skipton Building Society United Kingdom

    1 week ago

    Default job background
    Description

    Hours:
    Full time Permanent role - 35 hours per week - Monday to Friday - 9am to 5pmFlexible and Hybrid working from Skipton Head OfficeSalary:£60,000 Per Annum

    Closing Date:

    Tue, 7 May 2024Lead Service DesignerAre you passionate about crafting seamless service experiences? Do you thrive on delving into the intricacies of human behaviour, motivations and needs?Here at Skipton Building Society, we're seeking a Lead Service Designer to drive our understanding of member needs and behaviours, enhancing our digital service offerings.

    You will lead cross-functional team to design user-centered experiences, from concept through to implementation, ensuring alignment with our strategic objectives and brand.

    You'll champion the advancement of service design practices at Skipton, promoting the value of user-centric approaches across the organization and fostering the professional growth of the team.

    If you have a passion for design thinking, problem solving and collaboration to create experiences to delight our members this could be the role for you.

    Sound good? We'd love to hear from youWhat Will You Be Doing?Working collaboratively across the organisa

    tion on many different projects including a major Digital Transformation programme you will...Develop and lead the implementation of a service design strategy that supports the delivery of our strategic prioritiesProactively identify opportunities for service improvement through analysis of existing customer journeys and touch points and external research of competitors and peers to ensure we continue to meet the ever-evolving needs of our membersFacilitate workshops and co-creation sessions to gather insights and create a collaborative approach to service design and improvementInnovate and create concepts and solutions to complex problems that are simple, connected and easy to use Own and create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprintsWhat Do We Need From You?We're looking for an experienced service designer.

    The ideal candidate for this role is a strategist with a deep understanding and passion for user-centred design principles and methodologies.

    A visionary leader who can inspire cross-functional teams and drive collaboration to deliver transformative change and continuous optimisation. A curious and creative approach to solving complex problems, using data and technical innovation to drive outstanding customer experiences.
    You'll have experience in...


    Hands-On Service Design:
    You've got to have some solid experience leading service design projects from start to finish. Knowing your way around service design principles, methods, and tools is key.

    Putting Yourself in the User's Shoes:
    Empathy for users is huge.

    You've got to be all about understanding what makes them tick and what they need to make their lives easier.


    Digging Deep with Research:
    You should be
    comfortable diving into different research methods, like talking to users, testing stuff out, and mapping their journey. It's how you figure out what works and what doesn't.


    Being a Big Picture Thinker:
    You're not just about making things pretty.

    You need to see how your service design fits into the bigger picture of what the company is trying to achieve.


    Leading the Pack:
    Leading a team means bringing people together and keeping them motivated. Workshops, guiding your team, and fostering a chill work vibe are all part of the gig.


    A Great Communicator:

    Being able to explain your design ideas and research findings in a way that everyone gets is super important.

    Whether it's through words or visuals, you've got to nail it.


    Solving Problems Like a Boss:
    You've got to be a bit of a problem-solving wizard. Finding new ways to fix issues and come up with fresh ideas is all part of the fun.


    Keeping Things Organized:
    Project management skills are a must. You've got to be able to juggle tasks, stick to timelines, and keep everything running smoothly.


    Always Curious:
    The design world is always changing, so you've got to be down for some continuous learning. Keeping up with the latest trends and tools will keep you on top of your game.

    Basically, if you're creative, love solving problems, and can rally a team around a killer service design vision, you're on the right trackWho Are We?We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.

    We don't have shareholders; we're owned by our members.

    Our colleagues say Skipton's a great place to work, with superb benefits, and you could be one of them; bringing with you new ideas on how we can keep customers at the heart of what we do.

    This role is within the Experience f

    unction in Digital the team consists of UX Designers, User Researchers, Customer Empathy & Journey Design Specialists and the customer is at the heart of everything we do.

    We collaborate with teams across the Society so we can create seamless experiences across every touch point.

    The core purpose of the Experience function within Digital is to support the Building Society to continuously improve the customer experience for our members' by being curious asking 'why' and designing innovative solutions for new products and services we offer.

    What's In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible.

    We have a newly refurbished head office which offers a vibrant and collaborative working space.
    We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
    #J-18808-Ljbffr
  • Premier IT

    Design Lead

    7 hours ago

    Premier IT London, United Kingdom

    **Job : Design Lead · Salary : 75,000 · Location : Central London · Hyrbid working · **We are looking for a design lead · You will will have extensive experience in designing across digital platforms - particularly social and content. We are looking for a talented DD capable of d ...

  • The Recruitment Business

    Design Lead

    2 days ago

    The Recruitment Business London, United Kingdom

    Our client is an exciting and vibrant B2B marketing agency - they are at the forefront of producing design work for largely tech based clients, and are looking for a design lead to join their team. · In this exciting and collaborative role, you will be leading the multi-disciplin ...

  • Redbox Mobile PLC

    Design Lead

    1 day ago

    Redbox Mobile PLC London, United Kingdom

    **Design Team Lead** · **Job Purpose**: · An exciting opportunity has arisen within our design team for a Design Team Lead to oversee our creative efforts and workflow management for our rapidly expanding portfolio of clients. Playing a pivotal role, you will support the team in ...

  • ThinkPlace

    Design Lead

    4 days ago

    ThinkPlace London, United Kingdom

    **We're hiring Design Lead, ThinkPlace UK** · **Who are we?** · ThinkPlace is a global strategic design consultancy, working with leaders to create new and better futures - vibrant communities, strong economies, sustainable environments, and trusted institutions. We believe in a ...

  • BT

    Design Lead

    1 week ago

    BT London, United Kingdom

    Design Lead · **Job Req ID**:10981**Posting Date**:13-Feb-2023**Function**:Brand and Marketing**Location**:1 Braham Street, London, United Kingdom**Salary**:Competitive, with excellent benefits**Closing Date: 27/02/2023** · **About BT** · - BT has a key role in British society, f ...

  • Greater London Authority

    Design Lead

    1 day ago

    Greater London Authority London, United Kingdom

    Good GrowthGood Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), ...

  • Tate Museum

    Lead Designer

    1 week ago

    Tate Museum London, United Kingdom

    Reference:TG3800 · Opportunity type:Permanent, Full-time · Working hours:36 hours per week · **Salary**:£39,775 - £49,000 per annum · Location:London · Closing date:19 June 2023 at midnight · Tate aims to be the most artistically adventurous and culturally inclusive global art ga ...

  • Talent Solution TAPFIN

    Design Lead

    1 day ago

    Talent Solution TAPFIN London, United Kingdom

    Talent Solution TAPFIN London, United KingdomPosted 3 hours ago Contract £1000 - £1027 per day · - Design Lead£ per day UmbrellaLondon (Hybrid)6 Month ContractOur client are currently searching for a Design Lead to join their team in London. Within this role, you will be responsi ...

  • Philip Morris International

    Design Lead

    3 days ago

    Philip Morris International London, United Kingdom

    At PMI, we've chosen to do something incredible. · We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future · With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom t ...

  • ION

    Lead Design System Designer

    4 days ago

    ION London, United Kingdom

    **The Role** · We are seeking a passionate and enthusiastic Design System expert to drive the design system team. This is your opportunity to play an integral part in defining and evolving our user interface components, UX guidance, and patterns, setting the standards for ION's d ...

  • Counter Terrorism Policing

    Business Design Lead

    4 days ago

    Counter Terrorism Policing London, United Kingdom

    **Closing Date**:04 March 2024 · **Location: London/Hybrid Working** · **Contract type** - Full Time · **Location** - London/Hybrid Working · **Band** - Band B · **Salary** - £54, ,356 · **The job role and purpose**: · As a business design lead you'll leverage new technologies, v ...

  • Ford Motor Company

    Design Research Lead

    7 hours ago

    Ford Motor Company London, United Kingdom

    Design Researchers lead the team through a journey of human-centered research to uncover insights that contribute to all phases of the design process. They champion the voice of the users and leverage inspiration to discover hidden opportunities. · **Basic **Qualifications**: · - ...

  • Counter Terrorism Policing

    Strategic Design Lead

    5 days ago

    Counter Terrorism Policing London, United Kingdom

    Closing Date: 15 September 2023 · **Location: London** · **Contract type** - Full Time - Permanent · **Location** - London · **Band** - Band B · **Salary** - £50,897 - £62,015 · **Job Summary** · Counter Terrorism Policing (CTP) operates in a dynamic operational environment, resp ...

  • Latham & Watkins LLP

    Graphic Design Lead

    1 week ago

    Latham & Watkins LLP London, United Kingdom

    Latham & Watkins, a law firm consistently ranked among the top firms in the world, is seeking a Graphic Design Lead, to join our expanding Brand and Communications Team in either Washington or Chicago. The Graphic Design Lead will incorporate Latham & Watkins' visual identity to ...

  • Bakken & Bæck

    Lead Product Designer

    1 week ago

    Bakken & Bæck London, United Kingdom

    About Bakken & Bæck · - Bakken & Bæck is a technology-driven design studio working out of Oslo, Amsterdam, Bonn, Barcelona and London. Building digital products, brands, and businesses, we help ambitious companies identify, explore and respond to new opportunities. · - From defin ...

  • Salt Search

    Lead Product Designer

    1 week ago

    Salt Search London, United Kingdom

    We are on a mission to deliver financial success and freedom for our clients. We believe that a world class client experience and exceptional personal finance products are key to driving superior outcomes for our clients. We live this mission every day -everything we do is about ...

  • Careers at Tide

    Lead Product Designer

    1 week ago

    Careers at Tide London, United Kingdom

    **Who are Tide**: · At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financia ...

  • UK Export Finance

    Lead Service Designer

    1 week ago

    UK Export Finance London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £56,430 - £71,060- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Grade 7**Contract type**: · - Permanent**Business area**: · - Digital Data and Technology (DDAT), User Centred Design t ...

  • Metropolitan Police

    Business Design Lead

    4 days ago

    Metropolitan Police London, United Kingdom

    **Job Title**: Business Design Lead - Change - Counter Terrorism Policing HQ · **Salary**: The starting salary is £57,301, which includes allowances totalling £2,841. · The salary is broken down as £54,460 basic salary, which will increase annually until you reach the top of the ...

  • Attraction Tickets

    Lead Digital Designer

    1 week ago

    Attraction Tickets London, United Kingdom

    **Contract**: Full time, Permanent · **Location**: London (Hybrid) · We have an exciting opportunity for a Lead Digital Designer to work with our fun and inclusive Marketing Team to ensure our branding and selling points are clearly communicated. You will be pushing the standards ...