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    Retention Sales Advisor - Nelson, United Kingdom - Daisy Communications

    Daisy Communications
    Daisy Communications Nelson, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    Location: Nelson - This is a 6 months maternity leave cover position
    Salary: £22,308
    OTC: Circa £30,000 uncapped
    Monday to Friday 8:30/9:00 - 17:00/17:30


    Key Responsibilities:

    • Performing inbound and outbound call activity
    • Establish a suitable resolution for both the customer and the business in a timely manner.
    • Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
    • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
    • Increase customer loyalty and reduce churn working in synergy with other departments.
    • Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.
    Qualifications
    • Be able to demonstrate an ability to work within a fast paced environment within the service industry.
    • Competent with all Microsoft packages.
    • Ability to understand, analyse and interpret data.
    • Take ownership of issues and follow through to conclusion.
    • Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
    • Can do attitude with a flexible approach to work.
    Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

    Here are some of the benefits that we offer...

    • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days
    • Holiday purchase scheme
    • £500 referral scheme bonus
    • Professional development to help you achieve your personal goals
    • Eye care vouchers available and discounted Medicash membership
    • Sim deals for you and your family/friends
    • Access to discounts and savings at more than 1,200 retailers
    • An additional day off on your birthday or if you're getting married

    #LI-Onsite



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