Property Management Team Leader - Canary Wharf, United Kingdom - Property Personnel

Property Personnel

Verified Company

Canary Wharf, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This company is a leading London estate agency with a strong presence throughout the city.

Due to the ongoing success of the business, and its ever-increasing portfolio under management, our client is looking to increase their staffing levels within theProperty Management Department based in Canary Wharf.

The primary responsibility of the c is to oversee a team of Property Managers whilst directly managing a portfolio.

You will be promoting the highest level of service for both internal and external stakeholders, surpassing expectations through knowledgeand communication and leading by example at all times.

It is your responsibility to ensure that the company's vision and core values are central to all decisions made, actions taken, and objectives set within their team.

This role will include the following:

Staff Management: attendance, time management/workload, delegate work when staff member is absent etc.
Conducting daily morning meetings with Property Managers
Adhering and promoting the Company's standard policies, core values and ethos
Motivating the team by creating a positive working environment within the department
Carrying out monthly onetoones with all team members
Conducting reviews and appraisals as well as setting development plans for all Property Managers
Ensuring that company standards are being met within their team
Collating feedback from Property Managers to ensure their development is being monitored
Assisting in setting up and ensuring the full implementation of KPI's to measure the Property Managers' performance
Carrying out regular spot checks on teams KPI targets and performance to ensure all figures are recorded accurately
Helping the team to retain business and generate new leads
Assisting with staff recruitment
Helping to identify changes to systems that can improve the effectiveness and efficiency of the department/company
Implementing changes in team portfolios where required
Providing feedback to Senior Property Management Team Leaders regarding the level of service provided by third party suppliers and on occasion, liaising with the supplier regarding any issues
Handling first stage of complaints handling process
Reporting, advising and referring of situations that could results in serious complaints. Escalate where necessary
Assisting Senior Property Management Team Leaders with level 2 complaints process when in relation to team.

Personal specification:

Previous experience managing a property management team
NFoPP/ARLA qualified
Ability to work under pressure
Exceptional organisational, verbal and written communication skills
Strong administrative skills
Expert communicator capable of effectively managing conflict and solving problems
Ability to multitask by employing effective time management strategies
Be well presented and communicate with internal and external customers in a professional and friendly

- manner

Confidence, enthusiasm and strong dedication to the job and company.

They are offering a salary of up to £45,000 depending on the level of experience and ability, plus a 20% performance related bonus.

Benefits include industry qualification funding, industry training, career development opportunities, private healthcare, company events, team building events, 25 days holiday plus bank holidays, birthday and extra days for length of service.