- Undertaking structured review of skills and performance across all technicians disciplines.
- Continual review and audit of technicians working practices, ethics, customer skills and communication.
- Preparation of individual training plans based on development needs.
- Developing a robust programme of Toolbox Talks & Lessons Learned.
- Regular site based audits within a defined region.
- PPE, plant, equipment, vehicle, & stock checks.
- HSQE audits to include training and understanding of RAMS and safe working practices.
- Maintaining and enhancing communication across multiple office locations.
- General regional office based assistance where required.
- General estimating assistance where required.
- Technical support with customer / site escalations.
- Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).
- Research, review and propose any other training that could add value to the team.
- Review of technicians performance and focus areas.
- IT support / training relating to tablet PC applications, mobile solutions and customer interfaces.
- Significant experience as an Automatic Door Technician
- A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office.
- Experience in training, supporting and mentoring technicians.
- Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.
- Ability to work without supervision and use initiative at all times.
- Excellent communication skills
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Field Operations Supervisor - Ouseburn, Newcastle upon Tyne, United Kingdom - JLB Recruitment Ltd
Description
The Role IncludesYour Profile
Premium overtime rates - overtime is always available
Annual Performance Bonus
Company van, tablet, power tools and phone all provided
25 days Annual Leave plus Bank Holidays
Paid Birthday leave after 1 years' service
Enhanced Parental pay
Company Sick pay
Life Assurance scheme
Employee Assistance Program to support health & wellbeing
Company Pension scheme + enhancement after 2 years' service