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Newcastle upon Tyne

    Field Operations Supervisor - Ouseburn, Newcastle upon Tyne, United Kingdom - JLB Recruitment Ltd

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    Permanent, Full time
    Description
    The Role Includes


    • Undertaking structured review of skills and performance across all technicians disciplines.
    • Continual review and audit of technicians working practices, ethics, customer skills and communication.
    • Preparation of individual training plans based on development needs.
    • Developing a robust programme of Toolbox Talks & Lessons Learned.
    • Regular site based audits within a defined region.
    • PPE, plant, equipment, vehicle, & stock checks.
    • HSQE audits to include training and understanding of RAMS and safe working practices.
    • Maintaining and enhancing communication across multiple office locations.
    • General regional office based assistance where required.
    • General estimating assistance where required.
    • Technical support with customer / site escalations.
    • Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).
    • Research, review and propose any other training that could add value to the team.
    • Review of technicians performance and focus areas.
    • IT support / training relating to tablet PC applications, mobile solutions and customer interfaces.
    * 1st level escalation responsibility for out of hours on-call activity on a rota basis (UK nationwide).

    Your Profile


    • Significant experience as an Automatic Door Technician
    • A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office.
    • Experience in training, supporting and mentoring technicians.
    • Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.
    • Ability to work without supervision and use initiative at all times.
    • Excellent communication skills
    What we offer

    Premium overtime rates - overtime is always available

    Annual Performance Bonus

    Company van, tablet, power tools and phone all provided

    25 days Annual Leave plus Bank Holidays

    Paid Birthday leave after 1 years' service

    Enhanced Parental pay

    Company Sick pay

    Life Assurance scheme

    Employee Assistance Program to support health & wellbeing

    Company Pension scheme + enhancement after 2 years' service


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