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    Project Supervisor - United Kingdom - Cento

    Cento
    Cento United Kingdom

    3 weeks ago

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    Description
    I am currently recruiting for a Service Leader in London to join an industry leading lift company.

    They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region.

    The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction.

    Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and Employee recruitment and team development.

    This is a full time and permanent role.

    Optimise the Region's staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training.

    Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
    Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
    Manage and follow-up actions of customer claims and complaints
    Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
    Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
    Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
    Support sales lead activities in the recovery lost units and the conversion of new products approaching warranty expiration date
    Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
    All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Company Core Values to ensure compliance with current UK legal requirements and Company Safety requirements
    Employees are required to attend all relevant Training Sessions.
    Employees are required to carry out all works in accordance with the Company's Quality Corporate Policy
    Employees will be required to contribute to the Company's Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System

    Proven track record of running a service business unit (five to seven years) in a related industry.
    Knowledge of the Lift industry or Facilities Management
    Proven technical and commercial awareness as it relates to the lift industry business would be desirable
    SAP experience beneficial
    Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
    Some travel may be required
    This is role is based from home with travel required to visit clients and engineers each week
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