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    Retail Supervisor, ROH Shop - London, United Kingdom - Royal Opera House

    Royal Opera House
    Royal Opera House London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Retail Supervisor, ROH Shop

    Permanent

    Full Time (40 hours per week)

    £28, per annum

    The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Based at our iconic heritage site in Covent Garden, the ROH Shop is open to our visitors and customers daily from midday.

    We are now looking for a Retail Supervisor to supervise the day-to-day operation of the ROH Shop. Working alongside the Assistant Manager and deputising for them when required, you will work across the whole retail team (e-commerce and the ROH Shop) to ensure that an exceptional level of customer service is delivered by the retail team and to make an effective contribution to the retail team objectives by leading efficient, professional and accurate sales and working to department procedures.

    The successful candidates will be experienced team players, able to demonstrate:

  • Substantial retail experience with a proven sales track record
  • Experience of Line Management
  • Proven ability to make an effective contribution to a proactive sales environment in-store and for order fulfilment for phone or on-line customers
  • Numeracy and accuracy in taking payments, reconciliation, order processing and stock taking
  • Ability to manage own time effectively and use initiative in an exceptionally busy customer facing role
  • Ability to respond to changed priorities and incorporate new procedures, systems and new working practices into day to day operations
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