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Head Of Wills, Trusts, and Probate - Birkenhead, United Kingdom - NeJobsNE1
Description
Job DescriptionHead of Wills, Trusts and Probate Ref 701
Salary: **Negotiable based on experience, ranging from £48,000 - £65,000**
Our Legal Services client is currently looking for a Head of Wills, Trusts and Probate in their Merseyside head office.
Supervisory responsibility: Wills, Trusts and Probate fee earners and support staff
Job Purpose:
To be responsible for the professional lead, legal training, and supervision of the Wills, Trusts and Probate team and delivery of a professional service to external and internal clients. To achieve required operational, financial and client service performance standards. To fully contribute to overall successful departmental and firm performance, effective business development and case intake.
Key Responsibilities:
Performance Management
Responsible for professional standards of the Wills, Trusts and Probate team through regular file reviews
Supervise case work, provide advice/guidance on technical and professional matters
Devise, implement and deliver structured training programs
Create and maintain best practice templates, precedents and their implementation
Conduct appraisals, set objectives and targets for the team
Risk and Compliance
Manage High Risk Register for Wills, Trusts and Probate matters
Supervise staff on anti-money laundering, due diligence requirements
Investigate allegations of professional negligence and report to MD
Investigate potential data protection breaches
Ensure Lexcel and case management system compliance
Client Management
Devise strategies for efficient case management, fee recovery, and client service
Investigate client complaints and draft responses per firm's procedures
Develop and maintain strong client/stakeholder relationships
Requirements:
Self-sufficient in producing own work on PC with high proficiency in firm's systems
Able to work with minimal administrative/secretarial assistance
Weekly/daily contact with line manager for discussion/supervision