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    Central Admin Assistant - Dartford, United Kingdom - UCC Coffee

    UCC Coffee
    UCC Coffee Dartford, United Kingdom

    5 days ago

    Default job background
    Description

    The Role

    :
  • Monitor and review customer trading and regional performance to identify cross and up selling opportunities to meet regional development plans
  • Respond quickly to all in-coming sales enquires and follow through within agreed customer time frames
  • Ensure all quotations raised are accurate and according to agreed pricing structure and margins specified
  • Answer phones and deal with enquiries as per our procedures
  • Able to plan own proactive work schedule to meet customers or AM's deadlines
  • Polite with excellent persuasive communication and networking skills
  • To create new accounts on CRM database
  • Assist with install, servicing, repair, or any ad hoc queries on our Aeromark System
  • Create, maintain and update database of customers (in line with GDPR) with complete information and emails, ensuring customer follow-up at all times are professional and on time
  • Follow agreed Company/Customer procedures and guidelines, to resolve potential complaints, suggesting solutions and driving positive business and customer outcomes
  • To resolve customers' inquiries with the appropriate departments across UCC to ensure their enquiry is dealt with quickly and efficiently
  • Assist and support sales, production, and supply chain in handling adhoc customer needs and requests professionally and timely
  • Manage the Sales Coordinator Inbox with Central Coordinators for OOHI
  • The Person:
  • Great customer service skills-face to face and telephone experience
  • Ambitious, achievement orientated and ability to use own initiative
  • Able to deal with technical product information and prioritise workload
  • Excellent communication skills – verbal and written
  • Confident user of Microsoft office and business systems
  • Enjoys being part of a small and proactive team
  • Able to persuade, influence and negotiate professionally and effectively
  • Salary : up to £24,600 + Quarterly bonus + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.


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