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    Individual Claims Assessor - United Kingdom - Undisclosed

    Undisclosed
    Undisclosed United Kingdom

    2 weeks ago

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    Description

    Title:

    Individual Claims AssessorLength: 3 monthsRate: £389.00 P/D via UmbrellaLocation: RemoteWhat you need to know:Are you an experience claims assessor with an appetite for proving excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge.

    Our client is looking to recruit an Individual Claim Assessor.
    You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.


    Responsibilities:


    Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:Assessment of claims in line with the out client life claims philosophy and policy terms and conditions.

    Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:

    Obtain further information in relation to claims or potential claim enquiriesExplain claims requirements and decisionsResolve appeals and complaintsBuild and maintain relationships with intermediaries and service providersContribute ideas for the continuous improvement of the claims business process within our clients Life to ensure that our clients Life remains innovative and forward thinking – constantly challenge the status quo.

    Work closely with other areas within out client's Life (for example Group Claim Assessors, Underwriting, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to "best practice" overall.

    Represent our clients Life at Industry meetings, including Focus, CAMPUS and the Health Claims ForumExperience:

    Minimum GCSE's or equivalentExperience in Critical illness or Terminal Illness or Life claimExperience of medical and financial claims assessment across a range of product linesGood computer literacy, sound numerical and verbal literacy skillsWell developed and effective communicator both verbally and in writing.

    Confident, resilient, organised, approachable and dependableDesire to deliver excellent customer service. A demonstrable 'can-do' attitude with the ability to pro-actively manage workload.


    Desirable:
    Degree or equivalent CII qualificationPrevious use of an image and workflow system
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