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    Technical Support Specialist I - City of London, Greater London, United Kingdom - H&R Talent

    H&R Talent
    H&R Talent City of London, Greater London, United Kingdom

    2 weeks ago

    Default job background
    Description

    A Prestigious Global Law Firm based in the City of London is seeking a Technical Support Specialist to join their team on a permanent basis with Hybrid working.

    The company is an elite global law firm.

    1 billion, and experience that spans 158 years, they have established a reputation using legal strategies in successfully representing clients in more than 70 countries on complex transactional, investigation, regulatory, and litigation matters.

    With 21 offices strategically situated in key commercial and financial hubs throughout the United States, Europe, and Asia Pacific, their perspective and their reach are truly global.

    Their lawyers and business professionals, fluent in more than 80 languages, possess the cultural awareness and cross-border legal acumen needed to bring clarity to a dynamic business landscape.

    They are looking for a Technical Support Specialist responsible for delivering service desk assistance to employees throughout the organisation.

    The preferred candidate should possess a demonstrated proficiency in essential software applications such as operating systems, word processing, imaging, remote access, and call logging software, among others.

    Provide IT Desk side support to firm personnel.
    Respond to calls escalated by the 1 st line service desk in a timely, efficient manner.
    Software/Hardware testing, evaluation and installation.
    PC Imaging and deployment.
    Routing, networking and configuring VOIP phones
    Unified communications support, including the setup and testing of AV events in conference rooms.
    Implementing and maintaining corporate information security standards
    Work within weekly rotating shift pattern.
    Maintain IT Documentation.
    Procurement of IT equipment.
    Be available for overtime, weekend work and the possibility of European travel.
    Attend off site training.
    Windows Operating systems and Office software.
    IT Service Management System.
    Software distribution package testing.
    Mobile device setup and configuration.
    Proven software skill set in commonly used operating systems, word processing, Imaging, remote access and call logging software.
    iPads, iPhones & Android.

    At least two years' experience of support provision in a networked site in an environment demanding high system availability.

    Demonstrable telephone and customer facing skills.
    To provide evidence of personal and professional development.
    Exposure to ITIL best practices.

    Experience of working with Win 10, Office 365, Litera Compare, NetDocuments, Webex/Jabber, Service Now, SCCM, Citrix and Global Protect VPN.

    Experience of preparing multi-site video conferences and webinars.
    Professional certification in the company's Software and Hardware suite.
    ITIL Foundation Certification.
    Able to manage multiple projects with competing deadlines and priorities.
    Physical installation and moving of IT hardware.
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