Telephonist - Stockport, United Kingdom - LSH Auto - Mercedes Benz

Description

LSH Auto UK, a prominent dealership group in the UK, specialises in Mercedes-Benz, Smart, BYD, Vans, and Advantage vehicles, and is in search of a dynamic and customer-centric Triage Lead Generation Specialist to join our team. This pivotal role involves efficiently handling digital leads for our six dealerships located in Manchester and Birmingham, guaranteeing a seamless customer experience from the very first enquiry through to potential vehicle acquisition.

Hours - 40

Salary - £24,232

Benefits:

• Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform and PPE provided

• On site gym

Responsibilities:

Serve as the initial point of contact for enquiries received from various channels, including telephone, email, live chat, and other internal applications.

Process customer enquiries promptly and accurately on the CRM system (Enquiry Max), ensuring all relevant information is captured to support the sales process.

Engage with customers and explore the needs and preferences of customers effectively.

Thoroughly qualify customer enquiries to determine if they wish to visit one of our six LSH dealerships across Manchester and Birmingham and then direct their enquiry to the relevant department

Be computer literate and proficient in navigating multiple IT systems simultaneously to efficiently manage enquiries.

Build strong customer relationships by demonstrating excellent verbal communication skills and the ability to speak clearly and persuasively.

Accurately and proactively collect and record all customer and vehicle data to enhance the quality of our leads and sales process.

Self-manage and work independently in a fast-paced, constantly changing environment, while effectively handling multiple software applications and technologies.

Achieve the following key performance indicators:

• Maintain a telephone abandon rate of less than 10%.

• Maintain 100% Call Quality.

Qualifications:

• Excellent communication and relationship-building skills.

• Strong analytical thinking and multitasking abilities.

• A genuine passion and desire to provide exceptional customer service.

Please note this position is based full time in the dealership and is not a hybrid role.

If you're an enthusiastic and customer-focused individual with a passion for representing renowned brands like Mercedes-Benz, Smart, and BYD, this presents an excellent chance to become a valuable member of a dynamic team and play a part in LSH Auto UK's continued success.