- Embrace and support the delivery of the End-of-Life Services vision. Manage and deliver business objectives to ensure all funerals are delivered in a professional, caring, and empathetic manner in-line with procedures
- Support the Funeral Operations & Logistics Manager to develop and evolve the support centre operation and funeral delivery proposition and deliver the changes required professionally and positively
- Assist and ensure timely investigation of complaints. Report findings as necessary in line with complaints policy and procedure
- Embrace and endorse the bereavement and aftercare service for individuals, groups and colleagues
- Manage, coach, and develop Funeral Assistants and Area Support and Logistics Specialist
- Manage all elements of team performance including regular reviews, recruitment, underperformance, sickness, and absence.
- Ensure standards and behaviours are continuously demonstrated whilst adhering to best practice through a culture of teamwork, accountability, and ownership, personally and across the team
- Highlight gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing and learning & development for discussion and review
- Deliver key financial KPIs and other financial targets on budget
- Support the delivery of the End-of-Life Services / Southern Co-op business plan and service proposition ensuring commercial sensitivity
- Robustly manage personnel budget and other P&L costs, authorisation of overtime, colleague rotas, and processing of payroll
- Ensure compliance is proactively implemented across all policies and regulation
- Ensure the security of our premises, vehicles and company equipment
- Endorse and implement the key associated aspects of risk management
- Implement and deliver the society's community engagement business plan ensuring active individual and team involvement by promoting the End-of-Life Services / Southern Co-op brand proactively and positively
- Liaise with external agencies and participate in business and professional networking opportunities to promote the activities and services of End-of-Life Services / Southern Co-op
- Strong logistical management in an operational environment with commercial and financial awareness
- Knowledge or experience of a funeral operational environment
- Experienced in developing, coaching and managing a team through excellent people management and leadership skills.
- An excellent communicator with the confidence to build strong relationships with multiple stakeholders at all levels.
- Excellent planning and organisational skills ensuring attention to detail at all times and display the ability to be flexible and adaptable.
- Strong influencing, presentation and communication skills.
- Uses initiative in problem solving and decision making.
- Excellent time management and prioritisation skills
- IT literate and a competent user of MS Office
- Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community
- 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service.
- 20% discount in stores
- Healthcare cash plan
- Share incentive plan
- NEST pension
- Opportunities to develop your skills through apprenticeships and our own in-house training & development programme
-
Centre Manager
2 weeks ago
Halfords Somerset, United Kingdom Full timeWe're currently seeking a Centre Manager to join us at Bridgewater. This is a really exciting time to join. Bridgewater is soon to be one of our flagship centres, where you'll play a pivotal role in driving the centres success. · This isn't your average centre; it will be upgrad ...
-
Contact Centre Manager
3 weeks ago
Hargreaves Lansdown plc Bristol, United KingdomDue to continued growth, we have opportunities for 2 Helpdesk Managers to join our growing Helpdesk team. As a Helpdesk Manager, you will be responsible for leading and inspiring a team of c.7 Team Leaders to deliver exceptional client service, this is anexciting time to lead, co ...
-
Data Centre Service Delivery Manager
2 weeks ago
Access Computer Consulting plc Corsham, United Kingdom**Data Centre Service Delivery Manager** · An experienced Data Centre Service Delivery Manager is required for a 5 month MOD contract. The role will be based in Corsham. Some hybrid working possible. Travel to alternate other centre locations may be required. **Active SC clearanc ...
-
Contact Centre Manager-HAAS
2 weeks ago
Serco Stoke Gifford, United Kingdom Full timeJob Title: Contact Centre Manager- Health Assessment Advisory Service · Location: Bristol -Hybrid (with travel to Stockton on Tees). · Permanent, Full time · Salary £, - £, + car · Here at Serco, we deliver health assessments that help determine eligibility for benefits on be ...
-
Centre Manager
2 weeks ago
FI Real Estate Management Ltd Swindon, United KingdomJob Title : Centre Manager · Division : Property / Retail · Location : The Brunel Shopping Centre, Swindon · Reporting to : Asset Manager · Responsible for · To lead and manage the success of the Shopping Centre maximising rental growth & group company profit and minimis ...
-
Contact Centre Manager
1 week ago
Serco Bristol, United Kingdom £43,000 - £52,000Job Title: Contact Centre Manager- Health Assessment Advisory Service · Location: Bristol -Hybrid (with travel to Stockton on Tees). · Permanent, Full time · Salary £43,000 - £52,000 + car · Here at Serco, we deliver health assessments that help determine eligibility for bene ...
-
Contact Centre Manager
1 week ago
Serco Bristol, United KingdomJob Title: Contact Centre Manager- Health Assessment Advisory Service · Location: Bristol -Hybrid (with travel to Stockton on Tees). · Permanent, Full time · Salary £43,000 - £52,000 + car · Here at Serco, we deliver health assessments that help determine eligibility for bene ...
-
Shopping Centre Manager
1 week ago
FI Real Estate Management Ltd Swindon, United KingdomFI Real Estate Management are seeking for a Centre Manager to join the team in a full time, permanent basis. The right candidate will lead and manage the success of the Shopping Centre maximising rental growth & group company profit and minimising landlord outgoings. The successf ...
-
Business Centre Manager
2 days ago
CareerBliss Bristol, United KingdomBusiness Centre Manager (Bristol)Package: £40,000 Salary, Car Allowance + Profit Share Commission SchemeAre you an experienced Business Leader looking for a new challenge? We have an exciting new opportunity at Jane Lewis for a Business CentreManager to run our new Business Centr ...
-
Shopping Centre Manager
4 days ago
Foundation Recruitment Swindon, United KingdomAre you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? Look no further This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme in Swindon, wi ...
-
Garden Centre General Manager
1 week ago
Prior Park Garden Centre Bath, Somerset, United KingdomJob Description Prior Park Garden Centre on the outskirts of Bath is successful and popular with diverse offerings including a Pet Department, Farm Shop, and Café. Position Overview: We are currently seeking a dynamic and experienced General Manager to lead our team and drive the ...
-
Garden Centre General Manager
3 weeks ago
Prior Park Garden Centre Bath, United KingdomJob Description · Prior Park Garden Centre on the outskirts of Bath is successful and popular with diverse offerings including a Pet Department, Farm Shop, and Café. We pride ourselves on providing a welcoming environment where customers can find everything they need to nurture t ...
-
Garden Centre General Manager
2 weeks ago
Prior Park Garden Centre Bath, Somerset, United KingdomPrior Park Garden Centre on the outskirts of Bath is successful and popular with diverse offerings including a Pet Department, Farm Shop, and Café. Position Overview: We are currently seeking a dynamic and experienced General Manager to lead our team and drive the continued succe ...
-
Garden Centre General Manager
2 weeks ago
Prior Park Garden Centre Bath, Somerset, United KingdomPrior Park Garden Centre on the outskirts of Bath is successful and popular with diverse offerings including a Pet Department, Farm Shop, and Café. We pride ourselves on providing a welcoming environment where customers can find everything they need to nurture their passions and ...
-
Shopping Centre Manager
3 days ago
Foundation Recruitment Swindon, United Kingdom £55,000Job Description Are you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme in Swindon, wi ...
-
Shopping Centre Manager
1 week ago
FI Real Estate Management Ltd Swindon, United KingdomJob Description FI Real Estate Management are seeking for a Centre Manager to join the team in a full time, permanent basis. The right candidate will lead and manage the success of the Shopping Centre maximising rental growth & group company profit and minimising landlord outgoin ...
-
Shopping Centre Manager
3 days ago
Foundation Recruitment Swindon, United KingdomAre you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? Look no further This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme in Swindon, wi ...
-
Customer Contact Centre Team Manager
2 weeks ago
Motability Operations Bristol, United KingdomAbout The Role Motability Operations are currently recruiting for a Customer Contact Centre Team Manager to join our team in Bristol on a full-time, permanent basis. Reporting to a Customer Service Manager the key responsibilities of this role are to lead and inspire a team of Cu ...
-
Shopping Centre Manager
3 days ago
Foundation Recruitment Swindon, United Kingdom £55,000Job Description Are you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? Look no further This opportunity is the chance to join a property management company and become the Centre Manager for a bustling sche ...
-
Shopping Centre Manager
2 weeks ago
Foundation Recruitment Swindon, United Kingdom £55,000Are you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme in Swindon, with the opportuni ...
Area Support Centre Manager - Hinton, United Kingdom - Southern Co-op
Description
Join Our Team as an Area Support Centre Manager
You'll manage, develop and mentor the Funeral Service Operatives team so client expectations are exceeded by delivering the best end of life client experience throughout all support centres and back of house operations.
You will cover areas including Isle of Wight, Hinton, Poole & Wimborne, Frome, Gillingham, Shaftesbury & Warminster. Flexibility to cover across the wider area may be required for time to time.
As this is field based you are required to hold a full driving licence valid in the UK. A company car is provided as part of this role.
What we're looking for
Your day-to-day tasks will include:
Key skills required
Company Benefits
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our ,+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first.
We can offer you:
