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    Compliance & Contractor Care Manager - London, United Kingdom - Spencer Ogden

    Spencer Ogden
    Spencer Ogden London, United Kingdom

    2 weeks ago

    Default job background
    Freelance
    Description
    Why join Spencer Ogden?

    We are on a thrilling journey to become the ultimate global leader in Sustainability Staffing. Our track record speaks for itself, with prestigious awards like the International CSR Excellence Awards and the 2022 Sustainability Award under our belt. Since our inception in 2010, we've expanded to 13 offices, boasting over 450 employees and a sales turnover of approximately £135m.

    As industry experts in Sustainability, Infrastructure, and Natural Resources, we are now seeking a dynamic Compliance & Contractor Care Manager to join our team based in London. In this role, you will spearhead the support for our contractors, overseeing compliance, quality control, supplier management, and more. Join us in shaping the future of sustainable staffing

    The Role

    Compliance & Quality Control
    • Coordinate compliance, financial requirements, and supplier register maintenance.
    • Manage new initiatives post-legislation changes, audit management companies, and implement penalties for breaches.
    • Implement Quality Management System, identify process improvements, and ensure industry-specific compliance.
    Onboarding & Offboarding
    • Monitor and maintain compliance requirements in onboarding documentation.
    • Coordinate feedback requests and propose improvements based on candidate and client feedback.
    • Serve as escalation point for contractor queries, liaise between stakeholders, and oversee documentation distribution.
    Mobilisation
    • Monitor client spend for cost-saving and revenue-generating opportunities, source new providers, and manage supplier issues.
    • Support Group Commercial Director in seeking new partners and coordinate contractor issues with Sales team.
    • Ensure supplier performance meets SLAs, arrange logistics, and maintain regular communication with contractors and clients.
    Candidate Care & Contracts
    • Take care of complex contractor care tasks and ensure team are focused on delivery of excellent contractor care and service.
    • Escalation point for contractor care queries and complaints.
    Management
    • Set annual Personal Development Plans for team members.
    • Conduct monthly performance reviews to track targets.
    • Identify development areas, coordinate training, and design commercial process training guides.
    • Design and maintain 'how to' guides for consultants and other support teams to offer guidance on the key commercial processes within Spencer Ogden.
    About You
    • Preferably degree qualified, with a preference for a Law degree.
    • Demonstrated high level of business acumen in employment law/compliance, even without a degree.
    • Essential international experience in compliance, candidate care management, and similar roles.
    • Previous experience in managing small teams.
    • Strong listening skills and attention to detail.
    • Process-oriented and diligent.
    • Exposure to stakeholders at all levels, both internal and external.
    What is in it for You?
    • Flexible work from home policy.
    • A competitive base salary + 10% discretionary bonus.
    • Annual leave + the week of Christmas paid off + 5 paid sick/mental health days + birthdays off + 4 volunteer days off.
    • Private medical contribution through UK Healthcare.
    • Discounted gym membership + ClassPass.
    • Corporate discounts with BenefitsHub.
    • Pension matching up to 5% through Hargreaves Lansdown.
    • Friday 3 PM finish.
    • Many more
    We Are Disability Confident

    Spencer Ogden is committed to making our recruitment process as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences. Should you require additional support for your application, please contact james.- for further information or alternative application processes to support your needs.

    What is the recruitment process?

    Once applied, if you are successful the recruitment team will be in touch and explain the next stages. Expect an online questionnaire, a video call, and a final round interview.

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