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- Demonstrate strong performance management skills, motivating the team and supporting continuous development on a personal and team level
- Take responsibility for organising both your own work and that of the team, to achieve objectives in order of priority. This will involve adopting an agile approach to meet changing demands
- Effectively manage complex debt cases which have been escalated from the team
- Show strong communication skills with the ability to effectively manage challenging conversations, this will involve liaising directly with various stakeholders such as service users, team managers and the Legal Services department to resolve queries and aid the collection of outstanding debts
- Demonstrate analytical skills, supporting Senior Management to produce monthly reports
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Team Leader - Leicestershire, United Kingdom - Leicestershire County Council
Description
Organisation : Leicestershire County Council
Work Location : County Hall, Glenfield, Leicestershire, LE3 8RA
Worker Category : Hybrid worker
Salary : £29,784 - £32,004 per annum (pro-rata for part-time)
Working Hours : 37 hours per week
Contract Type : Permanent
Closing Date : 12th May 2024
Interview Date(s) : TBC
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same?
About the Role
Leicestershire County Council is looking to appoint to a Team Leader post within Finance Operations, Corporate Resources Department, supporting Adult Social Care (ASC).
The role will be integral to our large progressive and diverse team and will work in a fast paced and modern finance environment. To enable the collection of £56m of social care income across thousands of Service Users, and £160m of expenditure per annum to a large portfolio of social care providers and customers. Effectively developing and integrating staff, technology, and robust processes, we focus on our customers' financial needs to drive our performance and we take pride in delivering a quality service.
The postholder will provide leadership and supervision for the Debt Resolution Team and will support in the resolution of high risk and complex queries. The postholder will be required to effectively monitor performance to ensure compliance with agreed targets/standards.
We are looking for someone who is enthusiastic, focused with a commitment to:
You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.
In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Karen Dann, Team Manager
Telephone:
Email:
section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: .
By applying for this post, you agree to our .