- Owning non-regulated and/ or regulated complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved.
- Working in an organised fashion to ensure productivity and effective case management.
- Logging all activity with comprehensive and accurate notes.
- Writing an investigation report to supply evidence to bring the complaint to a conclusion.
- Strong written communication, including a 'final response' letter.
- Effective communication internally and externally
- Prioritise workload and case management to be effective and efficient.
- Ability to confidently communicate and articulate outcomes to senior management.
- Identify trends and opportunities to improve service levels.
- Experience of working in a complaint's role, case management.
- Strong organisational skills and work load management.
- Excellent written and verbal communication skills.
- Hard working determined and resilient.
- Comfortable working under pressure, proactive and uses own initiative.
- Experience of handling difficult conversations and being confident to do so.
- Building strong working relationships with internal and external clients.
- Flexible approach to working hours and days.
- Commit to working 1 late night per week.
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Inbound Complaints Executive - Manchester, United Kingdom - CarFinance 247
Description
About The Role
Here at Car Finance 247 we are looking to recruit an Inbound Complaints Executive to join our Customer Care Team
As the Inbound Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance. The Inbound Complaints Executive will take complete ownership of a customer's complaint once it has been logged by the Inbound Associate by providing an exceptional level of service, showing empathy whilst solving queries, problems and handling complaints in a timely and professional manner.
This is a great opportunity for people focused individuals who want to become part of a market-leading business that prides itself on employee development and well-being.
Monday-Friday (1 late shift per week).Responsibilities Include:
About You
