- Utilize extensive knowledge of service management principles, frameworks (e.g., ITIL), and best practices to ensure the smooth operation of service delivery processes.
- Oversee incident management, problem management, change management, and service level management to maintain service quality and meet client expectations.
- Build and maintain strong relationships with clients through effective communication and understanding of client requirements.
- Manage client expectations and ensure high levels of client satisfaction throughout the service delivery lifecycle.
- Provide strong leadership to a team of service delivery professionals, including delegating tasks, providing clear direction, and fostering collaboration and teamwork.
- Motivate team members to achieve their best performance and contribute to overall service delivery excellence.
- Oversee multiple projects or initiatives related to service delivery, ensuring alignment with organizational goals and priorities.
- Plan, organize, and coordinate resources, timelines, and deliverables to successfully execute projects and meet objectives.
- Analyse complex situations and identify service-related problems quickly and effectively.
- Propose and implement viable solutions to address service challenges and improve overall service delivery efficiency.
- Manage budgeting, cost management, and financial planning to ensure service delivery stays within budgetary constraints and aligns with financial goals.
- Identify opportunities for cost savings and optimization without compromising service quality.
- Foster a culture of continuous improvement within the service delivery team.
- Proactively identify areas for process enhancement and efficiency gains, and implement solutions to drive continuous improvement.
- Maintain a good understanding of IT systems, infrastructure, and emerging technologies relevant to service delivery.
- Effectively communicate with technical teams and stakeholders to ensure alignment and understanding of service delivery requirements.
- Bachelor's degree in Business Administration, Information Technology, or related field.
- Certification in IT Service Management (e.g., ITIL) is highly desirable.
- Proven experience in service management, client relationship management, and leadership roles.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent problem-solving abilities and decision-making skills.
- Financial acumen with experience in budgeting and financial management.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Outstanding interpersonal and communication skills, both written and verbal.
- Demonstrated commitment to continuous improvement and learning.
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Salesforce - Delivery Manager
23 hours ago
Opus Recruitment Solutions Ltd New Works, United KingdomSalesforce | Delivery Manager | Outside IR35 | Fully Remote | 6 Months · We are looking for a Salesforce delivery manager to join our client. You will be working directly with the Founder/Owner as his business expands at a rapid rate. You will have a large span of control across ...
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Delivery Manager
1 day ago
West Midlands Combined Authority (WMCA) Birmingham, United KingdomIf you have a track record in managing the development and delivery of major transport infrastructure schemes, then this may be the perfect role for you. · We are looking a Delivery Manager to be responsible for managing design, mobilisation and construction of major transport sc ...
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Service Delivery Manager
3 weeks ago
Tandem Talent Ltd Birmingham, United Kingdom**TerraQuest** · **Service Delivery Manager** · **Location: Birmingham office with agile working 3 days per week from home** · **Salary competitive** · **Who we are...** · TerraQuest Solutions Ltd, is an award winning and a market leading specialist provider of planning, land, pr ...
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Technical Delivery Manager
1 week ago
Applause IT Crewe, United Kingdom**Technical Delivery Manager** · **£40,000-£60,000** · **Crewe - Hybrid** · ApplauseIT are looking for a Technical Delivery Manager to work for a leading global fleet management company operating in the telematics, fuel, insurance, and telecoms industries. They are an innovative, ...
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Service Delivery Manager
2 weeks ago
Sigma Financial Group Birmingham, United Kingdom**Your title**: Service Delivery Manager - Telco · **Your core hours**: Operational · **Where you work**: WFH · We are different, so why not join us? · If you are an experienced and hardworking Team Manager looking to make the Service Delivery Manager role your own, with the oppo ...
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Regeneration Delivery Manager
2 weeks ago
Venn Group West Midlands (Region), United Kingdom** · Interim Regeneration Delivery Manager · We are working with a Local Government organisation in the West Midlands is looking for an ** · Interim Regeneration Delivery Manager · **, to spearhead Economic Development in the heart of a Town Centre. · Please see the details below ...
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Technical Delivery Manager
1 week ago
OCC Computer Personnel Crewe, United Kingdom**Technical Delivery Manager Crewe - Hybrid of onsite & remote working** · An opportunity to join a successful expanding UK Top Track 100 company, if you are an experienced, motivated,Technical curious focused Technical Delivery Manager. · Experienced in managing complex technica ...
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Agile Delivery Manager
3 weeks ago
Colossus Associates Birmingham, United KingdomAgile Delivery Manager - Scrum Software Part Remote, Birmingham · One of Birmingham's best kept secrets is growing their team for 2023 and looking for an Agile Delivery Manager (Scrum Master) · The Agile Delivery Manager is responsible for making sure that services are being seam ...
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Delivery Management Coordinator
1 week ago
cloudThing Birmingham, United Kingdom**Delivery Management Coordinator** · **Salary**:competitive depending upon experience · **Where the job is based**:4 days office based, working onsite at Kerv Digital office UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ, 1 day home-based · **Who we are**: · Kerv Digita ...
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Service Delivery Manager
1 week ago
Colossus Associates Birmingham, United KingdomService Delivery Manager, Managed Service Provider, Some UK Travel / Hybrid Role 2/3 days office based in Birmingham · A national technology brand have a business critical new role for 2023. They have doubled in size for he past 4 years as a result on the unique tech product / se ...
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Delivery Manager Depot
3 weeks ago
VGC Group Birmingham, United KingdomOur Client is a global organisation who are looking for a Delivery Manager (Depot) based out the Midlands Site. Our client is a global construction organisation who are working on a major project in the United Kingdom. · In this role you will be reporting to the Senior Project Ma ...
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Delivery Management Support
2 weeks ago
Department for Science, Innovation & Technology Birmingham, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £31,120 - £33,085- National: £31,120 - £33,085 Project Delivery Allowance £1,570- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Higher Executive Officer**Contract type**: · - Fixed ter ...
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Works Delivery Manager
2 weeks ago
Service Care Solutions - Construction Handsworth, United KingdomWe have an excellent opportunity for an experienced Works Delivery Manager to join the team covering management of multiple Rail related infrastructure contracts. Working for an established civil engineering company you will be involved with the managementof contracts for mainten ...
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Service Delivery Manager
2 weeks ago
BJSS Birmingham, United Kingdom**About Us** · We're an innovative tech consultancy - a team of problem solvers. Since 1993 we've been finding better ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. · We bring ...
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IT Applications Delivery Manager
1 week ago
Akkodis West Midlands (Region), United Kingdom**IT Applications Delivery Manager** · West Midlands / Hybrid · Full Time / Permanent · £55,0000 - £60,000 plus bonus (c20%), private healthcare and some other amazing benefits · **The Company** · My client are a large and nationally recognised financial services organisation who ...
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IT Service Delivery Manager
23 hours ago
Totum Birmingham, United Kingdom**IT Services Manager** · **Birmingham** · **Hybrid working = 50% in office/home over 2 weeks** · **£70-80,000 per annum** · Our client is recruiting a new IT Services Manager to work in their Birmingham office on a hybrid basis. · The role will be managing a team of 10, via 3 di ...
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General Manager- Delivery
3 weeks ago
Pizza Hut (UK) Telford, United Kingdom Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · All potential applicants are encouraged to scroll through and read the complete job description before applying. · Package Description · Delivery General Manager · You are an enthu ...
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Head of Asset Management and Delivery
2 weeks ago
University of Wolverhampton Wolverhampton, United KingdomAn exciting opportunity has arisen for an experienced Asset Manager, to join our Estates & Facilities Directorate at the University of Wolverhampton. · An exciting opportunity has arisen for an experienced Asset Manager, to join our Estates & Facilities Directorate at the Univers ...
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Delivery Manager Active Travel
1 day ago
West Midlands Combined Authority (WMCA) Birmingham, United KingdomAre you a technical expert in the delivery of active travel infrastructure? · Do you have experience of programme management and/or delivering large scale, technically complex projects or programmes with a strong focus on active travel? If so, we want to hear from you. · We have ...
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Assistant Events Delivery Manager
3 weeks ago
Black Country Living Museum Dudley, United KingdomBlack Country Living Museum is looking for a pro-active and experienced Assistant Events Delivery Manager to assist with the operational management of event delivery at the Museum, including internal and external venue hires, filming bookings and the Museum'spublic events program ...
Service Delivery Manager - Telford, United Kingdom - Skillsbay Limited
Description
Overview: We are seeking a highly skilled and motivated Service Delivery Manager to oversee the efficient and effective delivery of services to our clients. The ideal candidate will have a deep understanding of service management principles, strong leadership abilities, excellent communication skills, and a passion for driving continuous improvement.Key Responsibilities:
Service Management:
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Service Delivery Manager professionals in Telford
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Ruth O'Leary Walker
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Rodiat Adetilo
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