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    Pension Specialist - London, United Kingdom - Stech Technology UK Limited

    Stech Technology UK Limited
    Stech Technology UK Limited London, United Kingdom

    2 days ago

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    Description
    Customer Experience Specialist
    This is an exciting opportunity to join our world-class Customer Experience team.

    Do you love spending your time helping customers? Our frontline Customer Experience Specialists are our first-line support with a difference.

    They are empowered to take a decision that offers our customers a resolution to any range of enquiries, from promotions and products to payments, fraud prevention, and responsible gambling.

    We offer a fantastic salary, an exclusive perks and benefits package and a culture of growth and brilliance. You have the option to work from home or from our office.

    As a Customer Experience Specialist, you will have the tools, resources, and knowledge to build meaningful interactions with our customers.

    Focus on both the commercial and compliance aspects of igaming, specifically in relation to Responsible Gambling and Anti Money Laundering protocols
    Actively offer games and promotions tailored to the customer's profile
    Report any suspicious behaviour according to AML and fraud procedure
    Analyse accounts on Responsible Gambling indicators
    Incentivise and compensate customers with rewards that drive loyalty to our brand
    Working with multiple back offices, internal tools as well as engaging 3rd parties (Service providers) to ensure customer queries are answered and resolved in a timely and correct manner
    Fluent in English with at least one year iGaming experience. You have a passion for customer success and enjoy helping others. You will receive extensive training and the opportunity to gain knowledge in all areas of the gambling industry today. Proficiency in a second language is an desirable.
    Excellent written and spoken English (Portuguese or Spanish desirable)
    Ability to work flexibly over various shift patterns [Monday to Sunday, including evenings, night shifts]

    We also know when it comes to customer operations you often don't have a clear progression plan in front of you.

    We believe that a true customer experience specialist should be able to assist players in any way without depending on other teams, escalations or the endless bureaucracy.

    Fully remote working
    Unlimited Annual Leave
    Exclusive STech benefits package including; companywide bonus, £500/€500 gift when you or your partner has a baby, enhanced parental leave, £100/€100 birthday gift, six-monthly company socials, cycle to work scheme, £250/€250 annual wellness bonus, £300/€300 one-off home equipment allowance and celebration of STech work milestones to name a few
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