- Delivering Training Courses to clients in-house, on-site, or online.
- Preparing and delivering Bespoke Training Courses tailored to the specific needs of the customer
- Conducting post-Training Course customer reviews
- Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates
- High level of success measured on all service delivery through post training surveys
- Generating Tips and Tricks and 'how to' for our customers and internal
- To better understand them, wewant to represent the diversity of our customers around the globe & we are breaking our own siloes to better serve them.
- Ambition, Engagement, One Graitec, Positive Energy
- o An understanding of other Autodesk products, such as AutoCAD, Navisworks, or 3DS MAX.
- Excellent interpersonal skills, including face-to-face, telephone and written communication skills
- An adaptable and flexible team player
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Software Technical Specialist - New Forest, Hampshire, United Kingdom - GRAITEC GmbH
1 week ago
Description
GRAITEC Group Company is a global Software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.
We see ourselves as a 30 years old startup, having doubled our revenue in the last 3 years again thanks to both organic and inorganic growth and targeting 500m € revenue in 2024 (join us to make it happen).
O ur team is made of more than 700 outstanding talents with a strong management team to execute our mission .
Graitec serves more than customers worldwide with +50 offices in 13 different countries, enabling us to meet our customer needs around the globeA market leader:
we are one of the largest AUTODESK Platinum partners and the only one operating at worldwide scale with an equal split of the business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Softwares
Strong Products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.
This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.
Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.
The position of Software Technical Specialist is a customer-facing role with a focus on training and mentoring our customers around MFG software) .
Working alongside the sales and technical teams, you will be helping customers adopt the new technologies they have invested in.
The support that you will provide will be a key part to the success of their goals as well as the opportunity to grow adoption in that business.
Although training and consultancy will be the key part of the role, there is the opportunity to work with the sales team on presenting the product to prospective customers and key events.
Training Services, including:
o Technical content:
o Tips & tricks videos
leads transferred to and subsequently won by Account Managers, discussions engaged to uncover opportunities, emphasis on new versions, emphasis on cross-selling)
o Experience in a training capacity
o Collaborated on a multi-disc project in a real-world environment
A full driving license as this role will require travelling
Business Unit leader
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