- Lead multiple cross-functional workflows, in collaboration with Engineering, Data Science, Marketing Science, Revenue Growth, Insights and Sales teams, that deliver scaled technical advertising solutions to customers.
- Build robust advertiser use cases and perform comprehensive opportunity sizing to influence and advocate with Leadership and XFN based on client, vertical and business needs to drive revenue growth and foster strategic partnerships with our global customers.
- Deliver robust account management, optimization, and setup best practices in a scaled manner to help our customers hit their business goals with Snap ads.
- Partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to devise and coordinate technical solutions addressing the advertiser use cases.
- Provide deep domain expertise to form workflow strategies, processes and execution plans, milestones, KPIs and manage risks.
- Lead and execute initiatives in partnership with senior internal stakeholders and identify opportunities to outsource repeatable tasks leveraging outsourced capacity.
- Mentor and coach sellers with best practices and promote a culture of learning, experimentation and problem solving to ultimately unblock advertisers.
- Lead feedback loops from clients to drive Product improvement initiatives, working closely with the Engineering and Data Science teams to demonstrate revenue impact to leadership to influence prioritization.
- Consult with our strategic senior level customers to deliver the most optimal ad products.
- Devise scalable growth strategies by advising on product, technical, measurement capabilities and maximizing campaign performance to enhance and deliver on our client's business goals.
- Leverage complex performance data to deliver impactful, data-driven business insights to influence account strategies and at the same time, drive strategic discussions and enhance advertising offerings using insightful data analysis
- Drive complex workstreams, including designing, deploying and optimizing programs that leverage outsourced resources to resolve common client friction points and improve business outcomes at scale
- Strong analytical thinker who thrives in fast-paced and dynamic environments.
- Ability to work in a fast paced environment and adaptable to changes.
- Ability to manage complex projects, high-impact and complex technical programs.
- Strong technical expertise and communication skills
- Ability to operate with business acumen with key customers, understanding how long term Snap strategies ladder back to their business goals.
- Self-starter with excellent interpersonal and communication skills
- Demonstrated ability in planning, building and executing cross-functional projects.
- Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment.
- Demonstrated ability to proactively identify and solve problems by analyzing large data sets.
- Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action.
- Expert ability to find ways to overcome major hurdles and unblock spend.
- Ability to work effectively with cross-functional teams and all levels of management.
- Strong presentation and communication skills.
- Advanced Industry knowledge - very experienced in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy.
- A strong profile as an external product consultant, actively educating on product solutions, industry best practices, and emerging trends to grow existing business partnerships.
- Ability to leverage data to create an engaging narrative that assists in selling through ad products and services.
- Ability to work effectively with cross-functional teams and all levels of management (internally and externally)
- Advanced subject matter expert in complex/technical product and measurement capabilities.
- Bachelor's degree in business, science, marketing, computer science or another related area of study or equivalent years of experience
- 8+ years experience in digital media space preferably in program management or adjacent roles
- 5+ years of experience in Technical Account Management, Program Management, Analytics, or Consulting
- Experience in technical program management, scaled account management preferably in a related industry.
- Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights
- Understanding of advertising performance metrics and ecosystem
- Experience influencing cross-functional team's roadmaps
- Experience in technical solutions management
- A passion for Snapchat as a user and knowledge of our ad products
-
Creative Hospitality Interior Designer
Found in: Appcast UK C C2 - 2 days ago
SMC Design London, United KingdomCreative Hospitality Interior Designer · We're looking for exceptional creative designers to join our London studio at SMC Design. · As a key member of the team, you'll be responsible for developing world class designs, to ensure the success of our projects for a multitude of bra ...
-
Midweight FF&E Designer
Found in: Ziprecruiter UK C2 - 1 day ago
SMC Design London, United KingdomJob Description · Midweight FF&E Designer · We're looking for exceptional FF&E designers to join our London studio at SMC Design. · As a key member of the team, you'll be responsible for developing world class designs, to ensure the success of our projects for a multitude of bran ...
-
Creative Hospitality Interior Designer
Found in: Ziprecruiter UK C2 - 1 day ago
SMC Design London, United KingdomJob Description · Creative Hospitality Interior Designer · We're looking for exceptional creative designers to join our London studio at SMC Design. · As a key member of the team, you'll be responsible for developing world class designs, to ensure the success of our projects for ...
-
Senior / Principal Medical Writer
Found in: Ziprecruiter UK C2 - 3 hours ago
Life Science People London, United KingdomJob Description · As a Senior/Principal Medical Writer you will be in a client-facing role and work closely and collaboratively with the project managers, and health economics, systematic review,and statistics teams to deliver high-quality evidence-based solutions for our clients ...
-
Asset Performance Coordinator
Found in: Jooble UK O C2 - 3 days ago
Smchse United KingdomSalary (£): Day rate / salary to be discussed based on site and experience · SMC are the global leader in providing marine coordination solutions, having delivered over 75 successful marine coordination projects to date. We operate from offshore, onshore site, and onshore remote ...
-
Marine Coordinator
Found in: Jooble UK O C2 - 3 days ago
Smchse United KingdomSalary (£): Day rate / salary to be discussed based on site and experience · SMC are the global leader in providing marine coordination solutions, having delivered over 75 successful marine coordination projects to date. We operate from offshore, onshore site, and onshore remote ...
-
Creative Hospitality Interior Designer
Found in: Jooble UK O L C2 - 1 day ago
SMC Design London, United KingdomCreative Hospitality Interior DesignerWe're looking for exceptional creative designers to join our London studio at SMC Design.As a key member of the team, you'll be responsible for developing world class designs, to ensure the success of our projects for a multitude of brands wi ...
-
Principal Medical Writer
Found in: Ziprecruiter UK C2 - 2 days ago
Blackfield Associates London, United KingdomJob Description · Blackfield Associates are partnering with a niche HEOR consultancy specialising in value communication, health economics, systematic review, statistics, and health technology assessment. · They're seeking to onboard a Senior or Principal Medical Writer into the ...
-
Social Media Expert Facilitator and Mentor
Found in: Jooble UK O C2 - 6 days ago
Social Media College London, United KingdomSocial Media Expert Facilitator and Mentor · A new and exciting opportunity is available for a Social Media Expert Facilitator to join the Social Media College team. · Social Media Expert Facilitator and Mentor · A new and exciting opportunity is available for a Social Media E ...
-
Director of Teaching and Learning
Found in: beBee S2 UK - 2 days ago
Westminster School London, United Kingdom Full timeWestminster School is looking for a Director of Teaching and Learning (DTL) to join our Senior Management Committee (SMC) on a full-time basis. · On a day-to-day basis, the DTL will principally support the academic progress of all pupils, working with the SMC, Housemasters, Heads ...
-
Lead, SMC Outsourced Sales EU
Found in: Talent UK C2 - 1 day ago
Snap Inc. London, United Kingdom Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Co ...
-
Technology Partner
Found in: Jooble UK O C2 - 3 days ago
Snap Group Limited London, United KingdomClient Partner - 12 month Fixed Term Contract page is loaded Client Partner - 12 month Fixed Term Contract · Apply locations London, United Kingdom time type Full time posted on Posted 19 Days Ago job requisition id R Snap Inc. is a technology company. Lens Studio , an augmented ...
-
Client Partner
Found in: Jooble UK O C2 - 2 days ago
Snap Group Limited London, United KingdomClient Partner - 12 month Fixed Term Contract page is loaded · Client Partner - 12 month Fixed Term Contract · Apply locations London, United Kingdom time type Full time posted on Posted 19 Days Ago job requisition id R Snap Inc. is a technology company. We believe the camera ...
-
Client Partner
Found in: Talent UK C2 - 1 day ago
Snap Inc. London, United Kingdom Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Co ...
-
Business Applications Specialist
Found in: Talent UK C2 - 1 day ago
Microsoft London, United Kingdom Full timeOverview · At the core, our Business Applications Sales Executives are sales hunters that work alongside our customers to help improve their businesses with our Dynamics 365 and Power Platform Solutions. Embracing a challenger mindset, the successful candidate engages new custo ...
-
Head of Policy, Campaigns and Public Affairs
Found in: beBee S2 UK - 5 days ago
Prostate Cancer Research Centre Camden, United KingdomJob description · This is an exciting role working for one of the UK's fast-growing and most influential cancer charities and it seeks to execute its new strategy. The Head of Policy, Campaigns and Public Affairs will work alongside the Director of Patient Projects and Influenc ...
-
Senior / Principal Medical Writer
Found in: Appcast UK C C2 - 2 days ago
Life Science People London Area, United KingdomAs a Senior/Principal Medical Writer you will be in a client-facing role and work closely and collaboratively with the project managers, and health economics, systematic review,and statistics teams to deliver high-quality evidence-based solutions for our clients. · You will be re ...
-
Virtual School 16+ Personal Adviser
Found in: Talent UK 2 C2 - 1 day ago
Hertfordshire County Council Stevenage, United Kingdomundefined · Job Title: Virtual School 16+ Personal Adviser · Location: Stevenage - Hybrid · Starting Salary: £35,745 with the opportunity to progress to £39,186 pa · Hours: 37 per week · Contract: Fixed Term - 12 Months · Diversity: We are an inclusive employer and value a di ...
-
Senior Manager Market Access
Found in: Talent UK C2 - 1 day ago
Daiichi Sankyo Europe Uxbridge, United KingdomPassion for Innovation. Compassion for Patients. · With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the wor ...
-
Field Medical Manager
Found in: Talent UK C2 - 1 day ago
Almirall Uxbridge, United KingdomAbout Almirall · We care. Through pharmaceutical innovation and a strong commitment to global healthcare partnerships, we are dedicated to providing the tools, knowledge and science to improve the health of patients worldwide. We research, develop, manufacture and market our own ...
Customer Success, SMC - London, United Kingdom - Snap Inc.
Description
is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are , a visual messaging app that enhances your relationships with friends, family, and the world; , an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, .
Snap's Customer Success team is focused on scaled post sales management via high-impact programs that deliver a positive post-sale experience to Snap's global audience of Small and Medium-sized Customers.
As a Lead, Customer Success you'll drive rapid execution and iteration of these programs and associated account management levers, informed with data. This includes acting as an external consultant in our most strategic senior level customer relationships, while also scaling impact by identifying and operationalizing opportunities to outsource execution of repetitive tasks via Customer Success Workflows. Ultimately, your goal is to deliver high quality advertiser solutions, tools and programs for our customers, with predictable timelines across geographies. You'll partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to devise and coordinate technical solutions to advertiser use-cases, including problems. As the inaugural member of our team based in the London office, you'll manage complex client challenges and drive revenue growth via scaled account management strategies across our global customer base.
You will be able to go deep on technical solutions and long-term strategies that are critical for the health and success of our advertisers, influence cross-functional partners such as Engineering, Data Science, Marketing Science, Revenue Growth, Insights and Sales teams to help us improve the customer experience, and focus on high level strategic initiatives that will significantly impact revenue across the business. The ideal candidate will be an exceptionally strong analytical thinker who thrives in fast-paced and dynamic environments, can manage complex projects, and brings strong technical expertise and communication skills. You love and thrive on managing high-impact, complex technical programs.
What you'll do:
Knowledge, Skills & Abilities:
Minimum Qualifications:
Preferred Qualifications:
: Snap Inc. is its own community, so we've got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at .
Customer Success, SMC professionals in London
-
israe samady
Senior Project Manager
-
Vilasinee Boonthanom
Marketing
-
Afomia Mergia Bedada
coffee Barista
-
Daniel Ojo
Marketing Executive/Assistant
-
Ali Rizvi
Construction & Property / Project Manager
-
Alenka Cok
Goods in Controller