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    Lead, SMC Outsourced Sales EU - London, United Kingdom - Snap Inc.

    Snap Inc.
    Snap Inc. London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are , a visual messaging app that enhances your relationships with friends, family, and the world; , an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, .

    We're looking for a Lead for our EU Outsourced Sales Team. As a member of our Small and Medium Customers (SMC) organization, you will be responsible for the delivery of operational metrics and revenue targets via outsourced partners. The Outsourced Sales team at Snap is focused on helping advertisers in our key segments to scale using our advertising products.

    What you'll do:

  • Monitor and grow business performance of the outsourced/vendor partner and develop strategies specific to Europe to meet/exceed business goals.
  • Coach the outsourced sales and customer success teams to effectively deliver Snap's narrative and product positioning, tailoring the ad offerings for best market and customer fit.
  • Troubleshoot issues across the sales team by leveraging cross functional relationships.
  • Navigate product updates and help to roll out training materials to agents and team leads in our vendor sales and customer success functions.
  • Evaluate and analyze outsourced/vendor team performance on metrics that matter and work closely with the outsourced management team to drive process improvements and enhance operational efficiencies.
  • Act as an advocate for your outsourced team and market internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).
  • Partner closely with SMC operations to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives.
  • Act as a liaison between the outsourced team and relevant internal teams to bring in the outsourced team's inputs for a feedback loop with product, marketing, operations and overall global business management. Give voice to user/advertiser impacting issues.
  • Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
  • Collate feedback from agents on tooling and day to day workflows to highlight opportunities to streamline processes.
  • Understand market nuances and adapt our sales and customer success strategies to best fit the needs of our customers.
  • Up to 25% travel.

    • Knowledge, Skills & Abilities

  • Experience with vendor relationships, communications across multiple vendors, multiple teams and levels.
  • Detail oriented, rigorous task management across multiple time zones and levels of support.
  • Experience working with a scaled sales or customer service team.
  • Experience working in the tech, media or digital advertising industry as an operations professional with a background in small customer sales and/or high-volume sales.
  • Knowledge of Salesforce CRM and customization, reporting and account management
  • Experience partnering and delivering on projects working with a diverse set of contributors and stakeholders.
  • Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
  • Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.
  • Self-starter with strong collaboration skills and ability to multitask. Ability to adapt to changing priorities and is comfortable with ambiguity.

    • Minimum qualifications:

  • 7+ years of work experience including in technology sales and/or vendor management.
  • Experience with customer interactions in a scaled business.
  • Digital Marketing product knowledge. Competency with self-serve platforms is a plus.

    • Preferred qualifications:

  • Bachelor's degree in a business or related field with an understanding of digital marketing and an emphasis on mobile or equivalent experience in a given field.
  • Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
  • Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.
  • Ability to promote partner growth and positively contribute to a team's culture.
  • Track record of success when educating large sales teams on operational processes.
  • Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team
  • Experience in a B2B sales environment or account management function.
  • Proficiency in French, Norwegian, and/or German a plus

    • "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.

    At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at .

    : Snap Inc. is its own community, so we've got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success

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