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Preston

    EOC Performance Manager - Preston, United Kingdom - North West Ambulance Service NHS Trust

    North West Ambulance Service NHS Trust
    North West Ambulance Service NHS Trust Preston, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job overview

    The Emergency Operations Centre function makes a vital contribution to the provision of first-class patient care, 24 hours per day, seven days per week.

    An opportunity now exists for a Performance Manager secondment for our Emergency Operations Centre at our Preston site, based at Broughton EOC, until September 2024.

    Full Time - secondment until Sept 2024.

    Rota pattern – relief.

    You will provide the efficient management of all performance issues within the Emergency Operations Centre during a period of shift or duty. You will oversee the efficient utilisation of all vehicle and staff resources to meet the demands of the Service. Performance will cover all aspects of the call cycle from call answering to efficient dispatch of resources. You will also be expected to liaise with Operational Managers and deal with operational matters as they arise. You will be directly responsible to the EOC Duty Manager.

    Main duties of the job

    To meet this challenging role, you will be an experienced Dispatcher with excellent leadership and motivational skills. You will have significant EOC experience, and you will have experience as a manager or supervisor as a minimum. In addition, you will be a good organiser, a strong team worker, be computer literate and be able to use your initiative.

    You will have experience of inputting and accessing Windows based packages together with a high standard of keyboard skills. You will also have a flair for telephone communication, a genuine interest in patient care and enjoy working in a fast-paced environment.

    Working for our organisation

    North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

    Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
    We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

    Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

    We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

    Person specification

    QUALIFICATIONS/ATTAINMENTS

    Essential criteria

  • Minimum two years supervisory experience within an emergency control room

    • Desirable criteria

  • Working towards NVQ Level 4 or other recognised managerial qualification
  • Major Incident training
  • NWAS Managerial courses

    • SKILLS & ABILITIES

    Essential criteria

  • Excellent keyboard and computer skills
  • Professional attitude to work and the need for change to improve service delivery – interview
  • Ability to lead, support and manage people by being assertive, persuasive and influential – assessment
  • Be able to communicate effectively, both verbally and in writing, with all levels internally and externally to the service – assessment / interview

    • Desirable criteria

  • Counselling skills – application

    • KNOWLEDGE/EXPERIENCE

    Essential criteria

  • A working knowledge of EOC Operational Procedures – assessment/ interview
  • Working knowledge of computer aided dispatch systems - assessment

    • Desirable criteria

  • Knowledge of Microsoft office - application

    • PERSONAL

    Essential criteria

  • Ability to work effectively in a pressurised environment
  • Ability to follow protocols
  • Ability to understand people and make appropriate judgements with regard to people issues
  • Be able to work on own initiative for protracted periods and manage own time
  • Maintain confidentiality
  • Be smart and presentable
  • Ability to concentrate for long periods of time

    • GENERAL

    Essential criteria

  • Flexible approach to work due to the unsocial hours that the post requires
  • Physically fit and good attendance at work
  • Be able to work at various locations throughout NWAS NHS Trust and attend meetings / courses on behalf of NWAS as required
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