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    Hardware Field Engineer - Oxford, Oxfordshire, United Kingdom - Capita

    Capita
    Capita Oxford, Oxfordshire, United Kingdom

    1 week ago

    Capita background
    Description
    IT Hardware Field Service Engineer. page is loaded IT Hardware Field Service Engineer.

    Apply remote type Field Based locations Oxford Bicester time type Full time posted on Posted 3 Days Ago job requisition id Here at Capita we are on the lookout for a Field Service Engineer to supports and resolve End User hardware issues within their designated region, you will travel from customer to customer providing deskside support, or remote worker location.

    This is an expanding, challenging and demanding role, providing a front-line interface between our high-profile customers and Capita ITS.

    Working to tight Service Level Agreements (SLAs) to ensure Capita achieve its contractual obligations and to meet the business units Key Performance Indicators (KPIs) detailed below.

    PLEASE NOTE THAT THIS ROLE IS BASED FROM HOME BUT WILL BE TRAVELLING TO CLIENT SITES ACROSS A LARGE REGION INCLUDING BUT NOT LIMITED TO,

    YOU WILL BE REQUIRED TO HAVE A FULL DRIVING LICENCE - A COMPANY CAR WILL BE SUPPLIED THAT CAN ALSO BE FOR PERSONAL USE.

    IT Hardware Field Service Engineer.

    Full responsibility to resolve hardware faults in line with the contracted services, on a variety of End User technologies listed below:

    and working knowledge of Windows environment.
    Laptop – (Dell, HP, Chromebook), Component replacement hardware break fix and working knowledge of Windows environment.
    Server/SAN – (Dell) Component replacement hardware break fix and knowledge of Windows server environment
    Tablet/Apple TV's – (Apple OS, Android and Chrome devices) configurations and diagnostic or fault-finding skills
    Apple Mac - Install and configure MAC server and rebuild client knowledge
    MS Windows (Windows 10 and other in-service life versions)
    Image build's & configuration (Knowledge of Altiris and compliance)
    Interactive Whiteboard/Panel – (Promethean, Clevertouch) – Fault finding knowledge, firmware updates, splitter configurations.
    Network cable patching & cable installation.
    Training of non-technical customers on equipment and software.
    Dealing with Capita complaints and consistently resolving issues in a manner consistent with exemplar customer service.
    Working knowledge of MS Windows OS & MS Office Suite
    Previous experience of installation and configuration of end-user devices
    Previous experience of diagnosing and repairing end-user IT hardware
    Experience of providing deskside support
    Ability to follow remote advanced technical instruction
    About Capita Technology and Software Solutions

    Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients.

    We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely.

    A competitive basic salary PLUS company car & fuel card (for business miles only).
    23 days' holiday (rising to 27) with the opportunity to buy extra leave
    company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
    voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
    the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
    access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

    If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.


    Full time Contract Type:
    Permanent Capita is a consulting, transformation and digital services business.

    Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

    Capita Experience, Capita Public Service and Capita Portfolio.
    #
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