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Customer Success Manager
3 weeks ago
Scientist Manchester, United KingdomWe are seeking a driven and detail-oriented individual who will have our customer's success in utilizing our marketplace as their number one goal. · **Responsibilities** · - Provide marketplace customer support for biopharma companies and suppliers · - Explain and educate new use ...
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Customer Success Manager
3 weeks ago
C-Link Manchester, United KingdomConstruction Link Limited is a fast-growing ConTech company that is revolutionising construction procurement and the way contractors win work. · This role offers great earning potential with an OTC (On target commission) of £10,000. There will also be opportunities for rapid prog ...
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Customer Success Manager
2 weeks ago
Parmar Staffing Ltd Manchester, United KingdomThis is a remote position. · Customer Success Manager - UK Based · We are hiring for a CSM Customer Success Manager to work for a SAAS business. The role requires you to have worked with and understand the Service Management Industry. · You will be assisting new clients with im ...
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Customer Success Manager
3 days ago
Mexa Solutions LTD Manchester, United Kingdom**Customer Success Manager** · **Fully remote** · **£60 - 65k basic - £70 - 75k OTE (uncapped commission)** · **Your chance to work for an organisation on a mission to be a leading Microsoft Partner and consultancy - you'll play a pivotal role in this journey.** · Are you tired o ...
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Client Success and Insight Manager
2 weeks ago
The Candidate Ltd Manchester, United Kingdom**Client Success and Insight Manager - £30,000 + 4,000 bonus - Manchester (Hybrid / Remote) -Market Research** · Are you passionate about delivering excellent levels to service to clients? Are you experienced with using analysis to create actionable insights? Keep reading · Worki ...
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Carrington Recruitment Solutions Ltd Manchester, United Kingdom**Customer Account Manager, Customer Success, SaaS, Salesforce, B2B, Remote, London** · Customer Account Manager / Customer Success Manager required to work for a start-up SaaS company based in Central London. However, due to Covid-19, this will be virtually remote and you would ...
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eFinancialCareers Manchester, United Kingdom**Reference · **11848 · **About our client** · Our client is a successful and entrepreneurial UK Lower Mid-Market Private Equity firm that has a strong track record. It is a sector generalist and past investments have included those in the business services, healthcare and softwa ...
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Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United KingdomJob Description · Customer Success Manager - Manchester City Centre - Hybrid Working · £ £ Benefits · Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual w ...
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Customer Success Manager
1 week ago
Thrive by Chorni Ltd Manchester, United Kingdom Permanent, Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working · Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has des ...
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Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United Kingdom Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working · Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. · Exciting opportunity for a Customer Success Manager to join a growing SAAS business based i ...
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Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United Kingdom Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working · Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. · £ £ Benefits · Exciting opportunity for a Customer Success Manager to join a growing SAAS ...
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Customer Success Manager
3 weeks ago
Autus HR Ltd Manchester, United KingdomField Service Management SaaS - CSM. An consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS ...
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Customer Success Manager
1 week ago
Remark Able Manchester, United KingdomA customer Success Manager is required now for a fast-growth scale-up SaaS business. "Fast-growth" as in they've achieved nearly 1000% growth in 1 year, which is ridiculous · Why are they hiring? Good question. Ridiculous growth combined with a successful round of Series A fundin ...
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Customer Success Manager
2 weeks ago
Propello Cloud Manchester, United KingdomThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · Is this you? · Confident and Insightful: You're not just sharp; you're confident, thriving on driving client success and building flourishing relationships. · Martech Enthusiast: ...
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Client Success Manager
2 weeks ago
Grey Matter Recruitment Manchester, United KingdomJob Description Exciting opportunity to join the global leader in the contextual advertising space as part of their scaling team in Manchester · This is highly impactful role, working closely with the Head of Customer Success to deliver success for a portfolio of high-profile gl ...
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Customer Success Manager
2 days ago
Fietsenwinkel Manchester, United Kingdom Full time_fixed_termWe are LegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empower ...
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Customer Success Manager
1 week ago
NQC Manchester, United Kingdom Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Governm ...
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Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United KingdomCustomer Success Manager - Manchester City Centre - Hybrid Working £ £ BenefitsExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused a ...
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Customer Success Manager
5 days ago
SeeChange Technologies Limited Manchester, United KingdomThe Role · Do you have more than 5 years working with senior stakeholders (internally or externally) to deliver Enterprise software solutions? · Do you have account management experience in Retail and understand the stakeholders? · Do you have a knowledge and understanding of AI ...
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Customer Success Manager
1 day ago
Iron Mountain Manchester, United KingdomCustomer Success Manager Manchester , United Kingdom Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start y ...
Customer Success Manager - Manchester, United Kingdom - Manchester Digital
Description
Manchester, Hybrid, (3 Days in Manchester office)SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.
We are continuously building a technology platform and products that gives front line workers a voice and leaders the visibility to make smart decisions in driving safety, quality and continuous improvement.
Before we come to a solution, we ask:
"How is this helping the customer?"
They are the pillars that support our customers and our people to do their best work everyday, you can find out more via this link -
As the Customer Success Team Lead, you will have overall regional ownership of our EMEA customers, enabling the team to build and retain successful customer programs on EdApp.
You will be the primary owner for your own book of business, ensuring the best possible customer experience to guarantee customer growth, satisfaction, and retention.
Own regional EMEA customers, enabling the team to make clients successful as well as satisfiedManage your book of business, ensuring the best possible customer experience to guarantee customer growth, satisfaction, and retention
Prescribe the adoption and use of product features and services to the achievement of key customer business outcomes
Maintain a revenue base by managing account retention and renewal
Develop, retain, motivate and support your direct reports and broader global CS team
Position and support your team to succeed by a sustained focus on our fundamental goals (MAU, NRR and GRR), remove roadblocks, and encourage cross-functional collaboration
Grow team capabilities through technical & soft skill trainingUse data to identify opportunities and drive improvements in the team
Customer Success best practices, i.e. product adoption, QBRs, customer communication, objection handling
Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
Access to professional and personal training and development opportunities;We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyTable tennis, board games, Gym sessions, book club, and pet-friendly offices.
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