Jobs
>
Coatbridge

    Online Customer Service Team Leader - Coatbridge, North Lanarkshire, United Kingdom - Matic Media Services Ltd

    Matic Media Services Ltd
    Matic Media Services Ltd Coatbridge, North Lanarkshire, United Kingdom

    2 weeks ago

    Default job background
    Description

    PLEASE NOTE:

    Only apply if you have the relevant skills in signage and display graphic experience for customer service or sales.

    Matic Media Services Ltd, established in 2005 and based in Coatbridge, is a leader in the large format printing business, specialising in a range of signage products for trade markets.

    As we continue to expand our online sales and grow our Graphic Warehouse brand, we are seeking an experienced Customer Service Manager to join our dynamic and friendly team.

    This pivotal role involves leading a small team of customer service personnel to manage inbound enquiries, process quotes and orders, and handle artwork allocation and general customer queries, whilst maximising the revenue opportunities from our customer base.

    The successful candidate will be responsible for developing and implementing customer service policies and procedures, ensuring that all customer interactions reflect our commitment to service excellence.

    A deep understanding of large format print and signage is essential , as is the ability to provide exceptional customer service and support.

    This role is ideal for a motivated individual with excellent communication and problem-solving skills, looking for an opportunity to lead and enhance customer service initiatives within a growing company.

    Joining Matic Media Services Ltd at this exciting time offers a fantastic opportunity for career growth and personal development.

    Our e-commerce is expanding rapidly, and we believe that a strong, enthusiastic team is key to our continued success and transformation.

    Employees have numerous opportunities for advancement, contributing to various tasks and demonstrating progress within the company.


    Client Management and Communication:

    • Manage a portfolio of client accounts to ensure long-term success.

    Sales and Marketing Support:

    • Identify opportunities for upselling and cross-selling products and services to enhance customer value.
    • Operational Management:
    • Supervise day-to-day operations of the customer service department, including handling of incoming communications via calls, emails, online chats, tickets, and quotes.
    • Create and maintain effective customer service procedures, policies, and standards.
    • Performance Monitoring and Improvement:
    • Compile accurate and detailed reports to keep management informed.
    Train, mentor, and manage Customer Service Assistants, fostering their skills development and professional growth.

    • Ensure all team members are up-to-date with industry trends, market conditions, and internal policies.
    Respond to customer service issues promptly, ensuring a high level of customer satisfaction.


    Leadership and Management Skills:

    • Proven experience as a Customer Service Manager, Retail Manager, or Assistant Manager.
    • Strong leadership abilities to effectively manage client accounts and drive team performance.
    • Excellent knowledge of management methods and techniques.
    Exceptional verbal and written communication skills, essential for building strong client relationships and interacting with team members.

    • Professional and confident telephone manner, crucial for daily interactions with clients and team members.
    Excellent problem-solving skills to address customer issues and streamline operations.

    • Strong attention to detail, important for overseeing processes and ensuring quality control.
    Experience in providing customer service support within the context of a large format printing business.

    • Capacity to multi-task effectively, managing various responsibilities simultaneously without compromising on quality.
    Company pension

    • Cycle to work scheme
    Monday to Friday
  • Enhance Living Support Services

    Team Leader

    1 week ago

    Enhance Living Support Services Coatbridge, United Kingdom

    A rare and fantastic opportunity has arisen to join Enhance Healthcare. · As our business expands, we are seeking Team Leaders to join our Enhance living Support Services located in Coatbridge. The Service delivers excellent care to our individual Service users which is indicated ...

  • City & County Healthcare

    Team Leader

    1 week ago

    City & County Healthcare Coatbridge, United Kingdom

    **Mochridhe**: · Posted Tue, 06 Jun 2023 · **Reference**: · MOCH-TLCOAT · **Location**: · Coatbridge · **Salary**: · £ per Hour · **Job type**: · Permanent · **Team Leader - Coatbridge (Scotland)**: · **Mochridhe**: · **Coatbridge**: · **Job Title**: Team Leader · **Location**: C ...

  • Cencora

    Team Leader

    1 week ago

    Cencora Coatbridge, United Kingdom

    - What you will be doing · - Location - Coatbridge ML5 · Are you an enthusiastic and motivated team worker looking for the next step or a change in your career? Are you looking for a challenging and rewarding role? If so we might have just what you are looking for · - About The R ...

  • Iceland

    Team Leader

    5 days ago

    Iceland Airdrie, United Kingdom Full time

    The Food Warehouse is Iceland's latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country. · We believe that this success will come through our people and where best to start bu ...

  • Bothwell Castle Care Home

    Team Leader

    1 week ago

    Bothwell Castle Care Home Bellshill, United Kingdom

    Bothwell Castle Care Home is looking to recruit a Team Leader (Dayshift) · Bothwell Castle is a 5-star luxury care home, which provides nursing care and support for elderly residents. · We provide the very highest standards of care, which we believe starts with having the right p ...

  • RT Coatbridge LTD

    Retail Team Leader

    4 days ago

    RT Coatbridge LTD Coatbridge, United Kingdom

    RaceTrack is an ambitious and reputable **Retailer** with stores situated in various locations throughout Glasgow and the surrounding areas. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting rela ...

  • RT Coatbridge LTD

    Retail Team Leader

    1 week ago

    RT Coatbridge LTD Coatbridge, United Kingdom

    RaceTrack is an ambitious and reputable **Retailer** with stores situated in various locations throughout Glasgow and the surrounding areas. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting rela ...

  • RT Coatbridge LTD

    Retail Team Leader

    5 days ago

    RT Coatbridge LTD Coatbridge, United Kingdom

    RaceTrack is an ambitious and reputable **Retailer** with stores situated in various locations throughout Glasgow and the surrounding areas. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting rela ...

  • Cencora

    Pm Team Leader

    4 days ago

    Cencora Coatbridge, United Kingdom

    - What you will be doing · Location - Coatbridge ML5 · - Hours of Work: Monday - Friday hrs · - Salary after probationary £12.68 per hour, increasing to £16.86 per hour for hours worked after 10pm · To drive, motivate and be the first point of contact for Team Members in the achi ...

  • NHS Scotland

    Team Leader

    1 week ago

    NHS Scotland Bothwell, United Kingdom

    NHS Lanarkshire are looking to recruit a full time, permanent Team Leader - Post Diagnosis Support Team, based at NHSL Headquarters within the Older Adult CMHT · The post holder will have the opportunity to lead and develop a new team to dynamically deliver post diagnostic care f ...

  • RT Coatbridge LTD

    Retail Team Leader

    1 week ago

    RT Coatbridge LTD Coatbridge, United Kingdom

    RaceTrack is an ambitious and reputable **Retailer** with stores situated in various locations throughout Glasgow and the surrounding areas. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting rela ...

  • Albert Bartlett

    Hygiene Team Leader

    1 week ago

    Albert Bartlett Airdrie, United Kingdom

    As Hygiene Team Leader, you will be responsible for ensuring that your and your team complete all aspects of cleaning the factory, equipment and machinery in line with food safety standards. · **You will be responsible for**: · Ensure a healthy, safe and clean working environment ...

  • Scottish Association for Mental Health

    Team Leader

    3 days ago

    Scottish Association for Mental Health Motherwell, United Kingdom

    Around since 1923, SAMH is Scotland's national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health socia ...

  • Albert Bartlett

    Production Team Leader

    4 days ago

    Albert Bartlett Airdrie, United Kingdom

    You will be responsible for: · - Ensuring Production targets are achieved · - Departmental KPI's such as Quality/Food Safety, Health and Safety, Service level and Labour · - Leading your team through team briefings, on-line coaching and problem solving · - Identifying high perfor ...

  • CeX Ltd

    Team Leader

    4 days ago

    CeX Ltd Motherwell, United Kingdom

    **Team Leaders with a passion for games, Movies, gadgets and computers** · **Location**:Motherwell · **Contracted hours**: 25 · **About Us;** · - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands ...

  • Albert Bartlett

    Production Team Leader

    3 days ago

    Albert Bartlett Airdrie, United Kingdom

    You will be responsible for: · - Ensuring Production targets are achieved · - Departmental KPI's such as Quality/Food Safety, Health and Safety, Service level and Labour · - Leading your team through team briefings, on-line coaching and problem solving · - Identifying high perfor ...

  • Argent Energy

    Team Leader

    1 week ago

    Argent Energy Motherwell, United Kingdom

    **Main Purpose of the Job Role** · To facilitate planned and emergent maintenance execution (ME) activities across the site, through line management of Argent technicians and supplementary business partners. · The primary purpose is the safe and efficient delivery of planned corr ...

  • William Grant & Sons

    Bottling Team Leader

    5 days ago

    William Grant & Sons Bellshill, United Kingdom

    **Job Introduction**: · Do you want to become part of one the UKs most prestigious family legacies? Here at Bellshill, we have a rare opportunity for a Bottling Team Leader, who can lead an effective bottling line team, with continuous improvement being at the heart of everything ...

  • Border Biscuits

    Team Leader

    1 week ago

    Border Biscuits Lanark, United Kingdom

    **Team Leader - Packing** · Monday-Friday, Rotation · 05:45-14:00/13:45-22:00 · Full Time - Permanent · £11.25 per hour · Are you looking for your next challenge? Are you looking to join a Company with a great workplace culture, where you can grow and develop? If so, register you ...

  • Enhance Living Support Services

    Team Leader

    2 days ago

    Enhance Living Support Services Lanark, United Kingdom

    **TEAM LEADER - SUPPORTED LIVING** · I am hoping to recruit the above staff to assist me in my new home in Lanark. I have a good sense of humour and enjoy social interaction. I like music, drawing and taking part in activities, eating out and day trips to the beach. · **Team Lead ...