Customer Service Apprentice - Edinburgh, United Kingdom - NatWest Digital X

NatWest Digital X Edinburgh, United Kingdom

2 weeks ago

Full time

Description

Join us as an Apprentice

Joining us in our Digital X team in October 2024, you'll be provided all the technical training you'll need to be successful in your role

You'll be part of our growing community of apprentices, benefitting from a supportive and collaborative working environment

You'll be joining our apprenticeship programme, where we'll support you to complete an externally accredited programme, Providing Financial Services L6, which will take you up to 21 months and will set you up with excellent career prospects

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there's a place for you with us

What you'll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You'll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings Your learning journey will include:

How to proactively speak over the phone with customers to deepen relationships, resolve queries, as well as work with other areas of the organisation to meet customer needs

How to investigate and analyse queries accurately and raise with the relevant internal and external parties without delay, escalating where appropriate

How to promote new digital services to encourage customers to use these channels

What you'll do

Once established in the programme, we'll look to you to support other new apprentices, using your experience to guide and support them. You'll also be:

Completing your learning plan on time, which may include passing exams, submitting workbooks and providing evidence of your development

Working closely with your apprenticeship learning provider and developing positive relationships with a wide range of colleagues

Developing your knowledge and capabilities to undertake the job

The skills you'll need

We're looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You'll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels. You'll also need:

The ability to maintain a strong customer focus

An innovative and creative mindset

Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions

An analytical, numerate, and logical skillset with the ability to adapt well to change

Good planning and organisational skills with the ability to prioritise and manage your time effectively

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study. If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

Eligibility

It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn't manage to achieve the desired grades or cannot provide evidence of your qualifications, then we'll help you to attain them during your apprenticeship. 80 UCAS points (A levels or BTECs in England and Highers or equivalent in Scotland)

How we'll reward you

You'll join on a competitive salary of between £23,940 and in addition you'll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 28 days plus 8 bank holidays – you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer. For more information read our Apprentice FAQs

Customer Service Apprentice

3 weeks ago

NatWest Edinburgh, United Kingdom

Join us as an Apprentice · - Joining us in our Digital X team in October 2024, you'll be provided all the technical training you'll need to be successful in your role · - You'll be part of our growing community of apprentices, benefitting from a supportive and collaborative worki ...
Customer Service Apprentice

3 weeks ago

NatWest Edinburgh, United Kingdom

Join us as an Apprentice · - Joining us in our Commercial & Institutional team in October 2024, you'll be provided all the technical training you'll need to be successful in your role · - You'll be part of our growing community of apprentices, benefitting from a supportive and co ...
Service Advisor Apprentice

3 weeks ago

Scania Edinburgh, United Kingdom

**Service Advisor Apprentice** · **Edinburgh** · **Salary: Starting from £13,000** · If you are looking to learn the skills for a career in an automotive Service Department in a premium global company then keep reading · We have a new and exciting opportunity for a Service Adviso ...
Customer Service Apprentice

3 weeks ago

NatWest Digital X Edinburgh, United Kingdom

Consultant Banker & Relationship Management, Customer · Customer Service Apprentice · - Edinburgh, United Kingdom- Apprenticeship- Full Time#R ...
Customer Service Apprentice

3 weeks ago

NatWest Group Edinburgh, United Kingdom

Consultant Banker & Relationship Management, Customer · Customer Service Apprentice · - Edinburgh, United Kingdom- Apprenticeship- Full Time#R ...
Service Advisor Apprentice

2 weeks ago

Scania (Great Britain) Limited Edinburgh, United Kingdom

**Service Advisor Apprentice** · **Edinburgh** · **Salary: Starting from £13,000** · If you are looking to learn the skills for a career in an automotive Service Department in a premium global company then keep reading · We have a new and exciting opportunity for a Service Adviso ...
Service Desk Apprentice

2 days ago

QA Ltd Edinburgh, United Kingdom

Edinburgh based Stampede are a fast growing tech business with impressive partnerships around the world with further plans for global expansion. They are a small, friendly team with huge ambitions and are looking for a Service Desk Apprentice to take onthis fantastic opportunity ...
IT Service Desk Apprentice

3 days ago

QA Apprenticeships Edinburgh, United Kingdom

**Employer description**: · Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. To help drive their next phase of growth, Computershare are currently seeking an IT Service Desk Apprentice to join ...
IT Service Desk Apprentice

1 day ago

QA Apprenticeships Edinburgh, United Kingdom

Are you looking to begin a career in IT? · Menzies Distribution are looking for an eager individual to join their IT service desk. · You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Des ...
Apprentice Service Desk Analyst

2 weeks ago

QA Ltd Edinburgh, United Kingdom

Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare arecurrently seeking an Appren ...
Scientific Services Modern Apprentice

5 days ago

Scottish Water Edinburgh, United Kingdom

Together we are Trusted to Serve Scotland. · - Scientific Services Modern Apprentice at Scottish Water · Starting salary - £20,6976 · Location - Edinburgh · Join the Scottish Water family and flourish · Most people don't think too much about how clean water reaches their taps. Or ...
Customer Service Apprentice

3 weeks ago

Bristol Business Forms Ltd Westfield, United Kingdom

Bristol Business Forms have a fantastic opportunity for a Customer Service Apprentice to join our busy office team. You will need to be a good team worker whilst being able to work independently at times. You must be eager to learn and have a can do attitude. This is a great oppo ...
Apprentice (Building Services)

3 weeks ago

North Ayrshire Council Edinburgh, United Kingdom

Job Summary · Temporary for 4 Years · We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is ...
Financial Services Apprentice

18 hours ago

QA Limited Edinburgh, United Kingdom

Why Johnston Financial? · Johnston Financial are a Chartered Financial Planner and Wealth Manager established in 1988 who are responsible for nearly £500 million of our clients' assets. They provide advice on financial services in a wide range of areas and establish investment po ...
Customer Service Apprentice

2 weeks ago

NatWest Group Edinburgh, United Kingdom Full time

Join us as an Apprentice · Joining us in our Commercial & Institutional team in October 2024, you'll be provided all the technical training you'll need to be successful in your role · You'll be part of our growing community of apprentices, benefitting from a supportive and collab ...
Customer Service Apprentice

1 week ago

NatWest Digital X Edinburgh, United Kingdom Full time

Join us as an Apprentice · Joining us in our Digital X team in October 2024, you'll be provided all the technical training you'll need to be successful in your role · You'll be part of our growing community of apprentices, benefitting from a supportive and collaborative working e ...
Customer Service Apprentice

3 weeks ago

NatWest Group Edinburgh, United Kingdom Full time

Join us as an Apprentice · Joining us in our Digital X team in October 2024, you'll be provided all the technical training you'll need to be successful in your role · You'll be part of our growing community of apprentices, benefitting from a supportive and collaborative working e ...
Financial Services Apprentice

6 days ago

QA LIMITED edinburgh, United Kingdom Full time

Why Johnston Financial?Johnston Financial are a Chartered Financial Planner and Wealth Manager established in 1988 who are responsible for nearly £500 million of our clients' assets. · They provide advice on financial services in a wide range of areas and establish investment por ...
Land Services Modern Apprentice

2 weeks ago

Stirling Council Stirling, United Kingdom

Stirling Council's Land Services team are looking for 3 modern apprentices. · The successful applicants will either be based with the general grounds maintenance squads (2 posts) or within our Cemeteries team (1 post). You will also experience other aspects of Land Services which ...
Technology Service Management Apprentice

2 weeks ago

M&G plc Stirling, United Kingdom

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...