-
Collections Specialist
1 day ago
Ecotricity Group Limited Stroud, United Kingdom**About The Role** · Working within Ecotricity's Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. · We have the challenging task of balancing the ...
-
Collections Specialist
4 days ago
Ecotricity Stroud, United KingdomAbout The Role · Working within Ecotricity's Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. · We have the challenging task of balancing the nee ...
-
Collections Specialist
1 week ago
Ecotricity Stroud, Gloucestershire, United KingdomAbout The RoleWorking within Ecotricity's Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of ...
-
Collections Specialist
1 day ago
Ecotricity Stroud, Gloucestershire, United KingdomAbout The Role · Have you got what it takes to succeed The following information should be read carefully by all candidates. · Working within Ecotricity's Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excelle ...
-
Collections Specialist
1 day ago
Ecotricity Stroud, Gloucestershire, United Kingdom Full timeAbout The Role · Make sure to apply with all the requested information, as laid out in the job overview below. · Working within Ecotricity's Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer se ...
-
Hospice at Home Team Leader
1 week ago
Longfield Hospice Stroud, United KingdomAs our Hospice at Home Team Leader you will take the lead and play a critical role in providing holistic, family-centered care to adults with life-limiting and life-threatening conditions. Providing exceptional palliative care and contributing to making a meaningful difference in ...
-
General Office Administration, Payroll and
1 week ago
Sawyers Estate Agents Stroud, United KingdomSawyers Estate Agents is a well-established Estate Agency with a Lettings department and Block Management specialist. Established for over 20 years, we are seeking an experienced Accounts and Payroll Administrator to join our team. · Key Responsibilities: · - Maintain and manage ...
-
Parish Clerk/rfo
1 week ago
Chalford Parish Council Stroud, United KingdomThe Parish Centre, 50 Gerald's · Way, Chalford, Stroud, · Gloucestershire GL6 8FJ · **JOB DESCRIPTION** · **There are two elements to the role, Clerk and RFO as follows**: · **CLERK** · 1. To be the Proper Officer of the Council and the Responsible Financial Officer (RFO) and ens ...
-
Page Personnel Sales Witney, Oxfordshire, United KingdomOur client is based near Witney, with a hybrid working culture, hugely successful in their industry and with a growing Finance team. · The Accounts Receivable Specialist will be responsible for maintaining strong controls around the completeness and accuracy of accounting for re ...
-
Domestic Assistant
2 days ago
Gloucestershire Managed Services Gloucester, United KingdomThe post holder will be part of a team providing a clean and safe environment for our service users and help to reduce the spread of healthcare associated infections (HCAI's) by undertaking general and specialist cleaning duties including Hydrogen Peroxide Vaper (HPV) if required ...
-
Highly Specialist Dietitian Hepatology
2 days ago
Gloucestershire Hospitals NHS Foundation Trust Gloucester, United KingdomWe are delighted to be recruiting a full time permanent Highly Specialist Dietitian to our Nutrition and Dietetic Service, into this new and innovative role. · In this role you will be providing a service to the new multidisciplinary run Hepatology screening project by outreachin ...
-
Workplace Operative
1 week ago
Mitie Gloucester, United Kingdom**Job Overview** · Provide a first class, professional logistics service to a Mitie customer within a office environment. Logistics Operatives will generally specialise in one of the areas specified below. However, a prime function will be to assist when required and as directed ...
-
Supply Chain Specialist
1 week ago
EDF Limited Gloucester, United Kingdom**Supply Chain Specialist** · Are you looking for a new and exciting step in your career journey? Do you want to be part of a growing, dynamic team who are instrumental in delivery for EDF? Sound exciting? We think so We are looking for Supply Chain Specialists and Senior Supply ...
-
Veterinary Embryology
5 hours ago
Tyndale Vets Ltd Dursley, United Kingdom**Job title**: · - Veterinary Advanced Breeding Administrator_ · **Working Hours**: · - 32 plus _ · **Contract Type**: · - Permanent _ · **Start Date**: · - To be agreed_ · **Location**: · - Tyndale Vets, Lower Wick, Dursley, GL11 6DD_ · **Company Background**: · Tyndale Vets Ltd ...
-
Domestic Assistant, Gms Band A
3 days ago
Gloucestershire Managed Services Gloucester, United KingdomThe post holder will be part of a team providing a clean and safe environment for our service users and help to reduce the spread of healthcare associated infections (HCAI's) by undertaking general and specialist cleaning duties including Hydrogen Peroxide Vaper (HPV) if required ...
-
Domestic Assistant
4 days ago
Gloucestershire Managed Services Gloucester, United KingdomThe post holder will be part of a team providing a clean and safe environment for our service users and help to reduce the spread of healthcare associated infections (HCAI's) by undertaking general and specialist cleaning duties including Hydrogen Peroxide Vaper (HPV) if required ...
-
Domestic Assistant
1 week ago
Gloucestershire Managed Services Gloucester, United KingdomDomestic Assistant, GMS Band A (7.5 hours a week) · The post holder will be part of a team providing a clean and safe environment for our service users and help to reduce the spread of healthcare associated infections (HCAI's) by undertaking general and specialist cleaning duties ...
-
Domestic Assistant
5 hours ago
Gloucestershire Managed Services Gloucester, United Kingdom Part timeDomestic Assistant (Part Time), GMS Band A (10 hours a week) · The post holder will be part of a team providing a clean and safe environment for our service users and help to reduce the spread of healthcare associated infections (HCAI's) by undertaking general and specialist clea ...
-
Research Interviewer
1 week ago
MHTC Ltd Gloucester, United Kingdomone day's work - Thursday 30th November · - Survey is at a housing estate in Gloucester · - Shift 7am to 7pm (possibility to work a shorter shift) · - £11.05 an hour · **About Us** · MHTC Ltd is a specialist traffic and transport data collection company. We carry out different ty ...
-
Mental Health Practitioner, Band 6
1 week ago
Gloucestershire Hospitals NHS Foundation Trust Gloucester, United KingdomMental Health Practitioner, Band hours a week, fixed term for 12 months) · We are looking for a compassionate, skilled Mental Health Clinician (2-3 days per week) who would like to focus on triage, assessment and MDT decision-making for our service. · Secondment can be considered ...
Collections Specialist - Stroud, United Kingdom - Ecotricity
Description
Job Description
About The Role
Working within Ecotricity's Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.
We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.
The department is both the middle and the end of the customer journey, aiming to rehabilitate customers struggling with their energy bills back to financial health. This means that we have a responsibility to try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.
The team is open six days a week from 8:30am - 6pm, therefore Saturday work is required on a rota basis.
This role is available on full-time and a part-time basis providing the candidate is able to work until 6pm and Saturday on a rota basis. We will consider what hours the candidate is able to work during the application process.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.
Core Responsibilities
· Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
· Take payments and negotiate affordable repayment options with customers to get the best possible outcome for the customer and the Company.
· Investigate and resolve customer queries (which can be both sensitive and complex in nature) by working with other departments within specified timescales using various communication methods.
· Process and progress accounts through our internal debt collection processes.
· Ascertain full contact details (full name, telephone & address) for our customers, which may involve contacting letting agents, landlords, housing associations, etc.
· Process, cleanse and format data and update systems and records accurately, including external industry bodies
· Adhere to industry compliance and regulations such as the Data Protection Act.
· Work within the team to achieve both personal and team objectives set by team leader or manager
Additional Responsibilities
· Help other departments with debt related queries
· Any other ad-hoc duties as requested by Manager or Head of Department
About You
Skills and Experience
· Previous experience in customer service roles with an excellent attention to detail and investigative skills
· Confident and professional telephone manner
· Team Player with ability to build rapport with customer and the team
· High level of numeracy, accuracy, and problem-solving ability
· Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)
· Excellent listening skills, verbal & written communication skills
· Ability to organise workload and multiple priorities and use own initiative
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
