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    Head of Executive Operations - Coventry, United Kingdom - DiverseJobsMatter

    DiverseJobsMatter
    DiverseJobsMatter Coventry, United Kingdom

    4 days ago

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    Description

    We are looking to appoint an Executive Director of Operations to join the Executive Leadership Team at our organisation to support the successful and efficient day to day operation of our retirement communities.

    This is an excellent opportunity for an experienced Executive Director of Operations to join a well-regarded charity and to help deliver the charity's vision of 'better lives for older people'.

    Contributory Pension up to 9%
    ~25 days annual leave (increasing to 27 after five years) plus statutory bank holidays
    ~ Option to purchase or sell annual leave
    ~ Car Allowance c£8k


    Since 1988, our charity has been the UK's leading not-for-profit pioneer of retirement living, with 20 independent retirement communicates located around our Midlands base and further south.

    Our retirement communities support older people to live independently and well in their later years by offering homes people want, lifestyles they can enjoy and care if it's needed.

    The Executive Director of Operations is responsible for all services and staff (care, housing, wellbeing, enriched opportunities, fitness, activities and events, maintenance, catering, housekeeping, safety, facilities management, property compliance and research & innovation) associated with operating locations (villages and schemes).

    To ensure our villages and schemes are performing to our standards and expectations in terms of customer experience, compliance, and financial performance, in line with the Corporate Plan and associated annual Business Plans and financial budgets.

    To drive building and service innovation and to strive for continuous improvement in our service offering.
    To lead our interface with ARCO and to ensure that our organisation complies with ARCO's code of governance.

    To ensure all legal and regulatory requirements are observed, specifically those of the Regulator of Social Housing (RSH), the Care Quality Commission (CQC) and the Charity Commission.

    Relevant senior management experience in an operational role within a large complex service organisation.

    • Strong commercial and financial skills.
    • Experience of delivering exceptional results through the leadership of teams across a multi-functional and multi-location business.
    • Equality, Diversity and Inclusion:

    We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

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