Jobs
>
Glasgow

    Hybrid Transformation Programme Manager - Glasgow, United Kingdom - Three

    Three
    Three Glasgow, United Kingdom

    6 days ago

    Default job background
    Description
    Full-time

    Three UK is a big network for the little or life-changing connections that make life richer.

    Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

    Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis).

    Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

    This role sits within the Strategy and Transformation team at Three and reports to the Senior Programme Manager Contact Centre Transformation.

    The role will play a key part in driving our business forward, placing the customer at the heart of decision making.

    By understanding what really matters most to customers, people, and our business, you will be expected to drive a programme of improvements to deliver technical changes.

    The role will work closely with stakeholders from across the business, including Portfolio and Change, Go to Market, Contact Centre Change Managers, Partner Managers, and Contact Centre teams.

    Management of CAPEX budget to deliver technicalimprovements
    Responsible for governance integrity and senior stakeholder management of issues, risks and progress updates

    Responsible for the definition and roadmap of technical and small works delivery improvements and management of CAPEX budget to deliver these improvements.

    Responsibility for ensuring all technical initiatives are fully impact assessed, business benefit identified, validated and prioritisation of pipeline based on benefits.

    Accountable for ensuring business readiness, effective communication and progress updates for Amdocs Roadmap and ahead of any technical delivery deployment.

    Assures technical initiatives are being delivered effectively via our Governance Process withaligned plans structured to reduce risk, effective budget outcomes and highlighting any opportunities.

    Responsible for governance integrity and senior stakeholder management of issues, risks and progress updates.
    Work collaboratively with all delivery partners (internal/external) to understand the project demandand secure resources.
    Support, manage and/or govern technical changes through designing, documenting and improving processes to ensure business readiness (including shrinkage/impact assessments/comms and post go live reviews)
    Facilitate testing ensuring business acceptance.
    Requiring experience in programme/project management delivery frameworks and a track record of continuous improvement ideally within a Contact Centre environment
    Previous experience in large complex programme/project delivery where business outcomes met.
    Evidence of stakeholder management and communication skills with an ability to influence and articulate business/technical outcomes using simple, clear language
    A Competitive annual salary, car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
    ~ Hybrid working between your home (2-3 days a week) and our Reading HQ office at Green Park (2-3 days a week) or Glasgow (2-3 days a week)
    ~28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
    ~ Private Medical Insurance, Life Assurance and Income Protection
    ~ On-site car parking (including electric) - Plus lots more including wellbeing and learning & development benefits

    At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

    Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30.
  • eFinancialCareers

    Operations Programme Manager

    1 week ago

    eFinancialCareers Glasgow, United Kingdom

    Detillens is working with an investment bank in Glasgow and we are hiring for an experienced Transformation Project/Programme Manager to focus on delivering critical projects within the Operational Risk and Regulatory area. The consultant will be workingwith partners across Globa ...

  • Scottish Government

    Portfolio & Programme Management Officer

    1 week ago

    Scottish Government Glasgow, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £33,120 - £37,936**Job grade**: · - Higher Executive Officer- B2**Contract type**: · - Permanent**Type of role**: · - Other**Working pattern**: · - Full-time**Number of jobs available**: · - 2Contents · Location · About the j ...

  • Capgemini

    Programme Manager

    1 week ago

    Capgemini Glasgow, United Kingdom Permanent

    About the job you're considering · Working as part of the Business Solutions and Engagement Management Services team, within the delivery unit Business and Technology Solutions (BTS), successful candidates will be leading the delivery of transformation projects of varying size ...

  • Turner & Townsend Group

    Project/ Programme Manager

    1 week ago

    Turner & Townsend Group Glasgow, United Kingdom

    Full-time · Company Description · Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. If you're looking to take your career to the next level, there's room for you to grow at Turner & Townsend. · At Turner & Tow ...

  • Turner & Townsend

    Project/ Programme Manager

    1 week ago

    Turner & Townsend Glasgow, United Kingdom

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · Company Description · Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. If you're looking to take your career ...

  • Kelly Rail

    Programme and Contracts Manager

    1 week ago

    Kelly Rail Glasgow, United Kingdom

    As Programme Manager / Contracts Manager you will join a growing project management team working on long term contracts in the Glasgow area. You will be responsible for a wide range of engineering activities and will be involved in safety, environment, construction, procurement, ...

  • Turner & Townsend

    Project/ Programme Manager

    1 week ago

    Turner & Townsend Glasgow, United Kingdom Full time

    Job Description · Managing implementations in the digital sector combines established tools and techniques with the unique challenges of technology. Whilst the introduction of some Agile practices may even remove the word 'project' from the language being used, the principle of c ...

  • Kelly Rail

    Programme / Contracts Manager

    5 hours ago

    Kelly Rail Glasgow, United Kingdom

    As Programme Manager / Contracts Manager you will join a growing project management team working on long term contracts in the Glasgow area. You will be responsible for a wide range of engineering activities and will be involved in safety, environment, construction, procurement, ...

  • KBR

    Project & Programme Managers

    6 days ago

    KBR Glasgow, United Kingdom Full time

    Title: · Project & Programme ManagersTake Charge of Your Future with KBR · We are looking for Project and Programme Management professionals to help lead the way in the nuclear space. · Take this opportunity to join a team of experts and help shape the future of our industry. · T ...

  • Step5

    Programme/Portfolio Management Office

    1 week ago

    Step5 Glasgow, United Kingdom

    Role: Programme/Portfolio Management Office (PMO) Manager · Remote · A Little About Us: · Step5 is a hands-on, partnership driven, and results orientated consultancy that specializes in business transformation. Using small, flexible, and highly skilled teams to solve big problems ...

  • SSE

    CROT Programme Technical Manager

    6 hours ago

    SSE Glasgow, United Kingdom

    SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable ...

  • Turner & Townsend

    Project and Programme Management lead

    1 week ago

    Turner & Townsend Glasgow, United Kingdom

    Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. · Every ...

  • Turner & Townsend Group

    Project and Programme Management lead

    1 week ago

    Turner & Townsend Group Glasgow, United Kingdom

    Full-time · Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous socie ...

  • SSE Enterprise

    CROT Programme Technical Manager

    1 week ago

    SSE Enterprise Glasgow, United Kingdom Permanent - Flexible First Available

    CROT Programme Technical Manager · Closing at: May at 23:55 BST · SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our wa ...

  • ASA Recruitment

    Finance Transformation Programme Manager

    2 weeks ago

    ASA Recruitment Glasgow, United Kingdom Full time

    ASA Recruitment proudly presents an exceptional chance to make your mark in a prominent public sector organisation in Edinburgh. We're on the lookout for a dynamic Finance Transformation Programme Manager to spearhead innovation and progress. This initial 8-month contract promise ...

  • Homelessness Network Scotland

    Programme / Project Portfolio Manager

    1 week ago

    Homelessness Network Scotland Glasgow, United Kingdom

    Take a highly relational approach that builds and nurtures the key relationships needed to achieve policy and programme objectives. · Create opportunities to influence, improve and implement policy and to brief internally and across our wider networks. · Oversee multi-agency prog ...

  • Scottish Water

    Risk Management Summer Internship Programme

    3 hours ago

    Scottish Water Scotland, United Kingdom InternshipSHIP

    Together we are Trusted to Serve Scotland. · - One summer, a thousand opportunities · - Every year, Scottish Water is pleased to host a variety of summer internship programmes, open to university students in the penultimate year of their degree programmes. · - Come and work on a ...

  • RPS Group

    Programme Manager

    1 week ago

    RPS Group Kirkintilloch, United Kingdom

    Programme Manager · The RPS Water Consulting Team is looking for a Programme Manager to join the Programme Team(with Hybrid / Work from home options available) · This role will see you supporting our clients in delivering programmes of work across a variety of Water and Wastewat ...

  • Three

    Programme Manager Contact Centre Transformation

    1 week ago

    Three Glasgow, United Kingdom Full time

    Company Description · Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. · Three UK was founded in 2003 to challenge ...

  • Three UK

    Programme Manager Contact Centre Transformation

    6 days ago

    Three UK Glasgow, United Kingdom Full time

    Job Description · What the role is all about... · This role sits within the Strategy and Transformation team at Three and reports to the Senior Programme Manager Contact Centre Transformation. · The role will play a key part in driving our business forward, placing the customer a ...