- Being the front door for any technical change into our contact centres.
- Gatekeeper to lead and manage technical improvements
- Responsible for the definition and roadmap of technical delivery improvements
- Management of CAPEX budget to deliver technical improvements
- Responsible for governance integrity and senior stakeholder management of issues, risks and progress updates
- Responsible for the definition and roadmap of technical and small works delivery improvements and management of CAPEX budget to deliver these improvements.
- Responsibility for ensuring all technical initiatives are fully impact assessed, business benefit identified, validated and prioritisation of pipeline based on benefits.
- Gatekeeper to lead and manage technical and small works submissions, ensuring sign offs and representing Contact Centre for deliveries.
- Define and lead on new ways of working for Contact Centre. Accountable for ensuring business readiness, effective communication and progress updates for Amdocs Roadmap and ahead of any technical delivery deployment.
- Assures technical initiatives are being delivered effectively via our Governance Process with aligned plans structured to reduce risk, effective budget outcomes and highlighting any opportunities.
- Responsible for governance integrity and senior stakeholder management of issues, risks and progress updates.
- Work collaboratively with all delivery partners (internal/external) to understand the project demand and secure resources.
- Support, manage and/or govern technical changes through designing, documenting and improving processes to ensure business readiness (including shrinkage/impact assessments/comms and post go live reviews)
- CAPEX Budget approvals, forecast, tracking through to Benefit tracking and realisation.
- Facilitate testing ensuring business acceptance.
- Deputise and support for line manager and team to ensure Sapphire Programme Governance and Change Review Board Supported
- Requiring experience in programme/project management delivery frameworks and a track record of continuous improvement ideally within a Contact Centre environment
- Previous experience in large complex programme/project delivery where business outcomes met.
- Demonstration of strong strategic thinking skills and ability to analyse complex issues, be bold in decision making and to design and implement practical solutions to address them.
- Evidence of stakeholder management and communication skills with an ability to influence and articulate business/technical outcomes using simple, clear language
- Evidence of strong leadership and people skills, with experience of managing diverse teams and an ability to motivate, inspire and guide others to deliver in an uncertain and fast-paced environment.
- A Competitive annual salary, car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
- Hybrid working between your home (2-3 days a week) and our Reading HQ office at Green Park (2-3 days a week) or Glasgow (2-3 days a week)
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
- Private Medical Insurance, Life Assurance and Income Protection
- Free mobile phone package & unlimited sim-card
- On-site car parking (including electric) - Reading only
- .... Plus lots more including wellbeing and learning & development benefits
-
Head of Enterprise Architecture
1 week ago
Page Group Reading, United KingdomHead of Enterprise Architecture will manage the Architecture practice, set Architecture vision that aligns with the business technology transformation strategy. · Change Management across the enterprise, define policies, standards and guidelines related to architectural decisions ...
-
Royal Berkshire NHS Foundation Trust Reading, United KingdomOur Improving Together approach lies at the heart of our future operating model and will be critical to our success as an organisation. Over the past two years we have made considerable strides in developing our approach and launching it with our teams across the organisation. · ...
-
HRss Specialist
1 week ago
opentext Reading, United Kingdom**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the ...
-
HRss Specialist
2 weeks ago
Open Text Corporation Reading, United Kingdom**HRSS Specialist**: · - Req id: Reading, GB**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner wit ...
-
Rough Sleeper Navigator
3 weeks ago
St Mungo's Reading, United Kingdom**_Do you want to work in a role where you can transform the lives of people who are experiencing homelessness in Reading?_** · We are looking for people to join our Caversham Road team in Reading. The team provide Psychologically Informed Services and individual support to clien ...
-
Food Technology Lead
3 weeks ago
Red Balloon Learner Centre Reading, United KingdomRed Balloon Learner Centres seek to transform the lives of severely bullied and traumatised children by providing them with a blended academic and therapeutic education. · The postholder will be responsible for the planning and delivery of one-to-one and small group Food Technolo ...
-
Finance Business Partner
2 weeks ago
Stanton House Berkshire, United Kingdom**Salary**: · - £ £ per annum + 15% bonusOpportunity type: · - Opportunity type Permanent · **Location**: · - BerkshireSpecialism: · - Specialism type Accounting & Finance · Date posted: · - Posting date: 10 Aug 2023Opportunity reference: · - BBBH22768_ **Opportunity description* ...
-
Science 2ic
2 weeks ago
Wayman Learning Trust Reading, United KingdomAre you currently seeking an exciting job as a Second in Charge of Science in a school committed to a journey of transformation in Reading? · Are you a hard-working, motivated and driven teacher who wants to make an impact, gain valuable experience and work alongside forward thin ...
-
Second in Charge of English
2 weeks ago
Wayman Learning Trust Reading, United KingdomAre you currently seeking an exciting job as a Second in Charge of English in a school committed to a journey of transformation in Reading? · Are you a hard-working, motivated and driven teacher who wants to make an impact, gain valuable experience and work alongside forward thin ...
-
Deputy Head
2 weeks ago
Wayman Learning Trust Reading, United KingdomAre you currently seeking an exciting job as a Deputy Head in a school committed to a journey of transformation in Reading? · Are you a hard-working, motivated and driven teacher who wants to make an impact, gain valuable experience and work alongside forward thinking leaders? · ...
-
Head of English
2 weeks ago
Wayman Learning Trust Reading, United KingdomAre you currently seeking an exciting job as a Head of English in a school committed to a journey of transformation in Reading? · Are you a hard-working, motivated and driven teacher who wants to make an impact, gain valuable experience and work alongside forward thinking leaders ...
-
Account Technology Strategist
2 weeks ago
Microsoft Reading, United Kingdom**Account Technology Strategist (ATS) - Higher Education** · A career in the Education Team at Microsoft will give you the opportunity to join a talented and dedicated team in pursuit of our goals for our education customers. You will be given the freedom and inspiration to utili ...
-
Senior Technical Consultant
2 weeks ago
Microsoft Reading, United KingdomHave your ever imagined working for a global software company, having the opportunity to travel and engage with diverse teams whilst being encouraged to bring the best of yourself to work every day? · Are you looking to join a team where you help our customers understand how tech ...
-
Locum Urology Consultant
3 weeks ago
Royal Berkshire NHS Foundation Trust Reading, United KingdomAn opportunity has become available for a part time Locum Consultant Urologist in the Royal Berkshire Hospital Urology Department, which performs a range of services typical for a large DGH. In addition we are the cancer centre for the southern half of the Thames Valley Cancer Ne ...
-
Commercial Finance Analyst
2 weeks ago
LHH Recruitment Solutions Reading, United Kingdom**Commercial Finance Analyst** · A business centred around improving education outcomes and accessibility worldwide is looking for a Commercial Finance Analyst to join their business. They are passionate about the impact education can have on transforming the lives of others and ...
-
HRbp
2 weeks ago
Zachary Daniels Recruitment Reading, United KingdomHRBP | Leading National Hospitality Business | £72,000 + car / package · **Benefits**: · 30% bonus · 10% Contributory Pension · Private Medical Insurance · £72,000 + car / package · Zachary Daniels are partnering with a highly successful leading hospitality brand to recruit for a ...
-
HRbp
3 weeks ago
Zachary Daniels Reading, United Kingdom**HRBP | Leading National Hospitality Business | £72,000 + car / package** · **Benefits** · - 30% bonus · - 10% Contributory Pension · - Private Medical Insurance · - £72,000 + car / package · Zachary Daniels are partnering with a highly successful leading hospitality brand to re ...
-
Change Management Lead
1 week ago
Harcourt Matthews Reading, United Kingdom**Change Management Lead** · **Reading** · **£70,000 - £75,000 **+ Bonus & benefits · **The Company** · Due to continued growth and success, this international law firm has an exciting opportunity for a Change Management Lead to join them. This award-winning firm is known for bei ...
-
Ibm Technical Pre-sales Technical Consultant
3 weeks ago
Chapman Tate Associates Reading, United KingdomJob Title**:IBM Technical Pre-Sales Technical Consultant** · Location**:Flexible - Hybrid Working - Client, home and customer sites** · Remuneration**:Base up to £45,000 + car + bonus (up to £10,000) + an enhanced benefits (medical cover for family, dental) package - £55,000 pack ...
-
Technology Consultant
2 weeks ago
Microsoft Reading, United KingdomAs a Consultant in our Industry Solutions Delivery team, you will regularly interact with our customers as you consult and guide their teams through largescale and complex migrations to our cloud platform. Your enthusiasm and curiosity will be important as you enable our customer ...
Programme Manager Contact Centre Transformation - Reading, United Kingdom - Three
Description
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
Job Description
What the role is all about...
This role sits within the Strategy and Transformation team at Three and reports to the Senior Programme Manager Contact Centre Transformation.
The role will play a key part in driving our business forward, placing the customer at the heart of decision making. By understanding what really matters most to customers, people, and our business, you will be expected to drive a programme of improvements to deliver technical changes.
The role will work closely with stakeholders from across the business, including Portfolio and Change, Go to Market, Contact Centre Change Managers, Partner Managers, and Contact Centre teams. The role is responsible for:
What you'll be doing...
Qualifications
What you'll ideally bring...
What you'll receive in return...
Additional Information
-
Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
Programme Manager Contact Centre Transformation professionals in Reading
-
Pawan Shrivastava
Architecture Design and Analysis Roles
-
Kaitling Olufunke Akagbosu
Project Delivery Manager
-
Krishnendu DasGupta
Managed Services leader
-
manali Das
Project Manager
-
Kieran Anderson-Fidler
Cyber Security Operations Centre Analyst